TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281677 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome Great service he did a great job .................
Date published: 2021-04-20
Rated 5 out of 5 by from I like Turbotax Turbotax is easy to use - only had one problem when it didn't insert a number from the previous year and I had to find and manually insert it - I like that it does remember information from previous years and gives me comparative data at the end.
Date published: 2021-04-20
Rated 5 out of 5 by from Fast and Easy!!! Step by step questions make it easy to use. Filled my returns in less than 45 min!
Date published: 2021-04-20
Rated 5 out of 5 by from Bryan at Turbo Tax was oustanding!!!! Bryan was an Oustanding help. He answered all my questions and help me to get the best refund. KUDOS for BRYAN!!!!!
Date published: 2021-04-20
Rated 5 out of 5 by from awesome fast easy no problems very helpful with questions thank you
Date published: 2021-04-20
Rated 2 out of 5 by from They forgot about me I usually file early, but this year decided to go full service since I had some extra complications. I was told to wait for my tax expert to contact me, and never got a call. After a month I tried to downgrade but all the options were missing. I called tech support and was told there was nothing they could do, I should create a new account. I called back because I knew that couldn't be right, and on my third call (first during regular hours) I got a tech that worked with me over an hour to resolve the issue and get me unstuck. For my trouble they gave me half off. My second expert was amazing and handled everything quickly and accurately once the documents I had got uploaded clearly. It was a fairly simple process and since I was already at the maximum service level, I was not plagued by offers to upgrade my service at every turn this year. The expert was a little pricey, but worth it this time around, and definitely knew everything to handle my tax situation. In summary: Full service is pricey, but worthwhile if you need it. After hours tech support is terrible, call during business hours for help.
Date published: 2021-04-20
Rated 2 out of 5 by from Having to change screen resolution, annoying!!! Having to keep changing screen resolution each time to get a new state or even just enter the license number is extremely annoying.
Date published: 2021-04-20
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes the whole process easy year after year..
Date published: 2021-04-20
Rated 1 out of 5 by from Over Priced Didn't offer any suggestions to reduce taxes like they used to in the past. It is way over priced. I used to be able to get a free state return, but not anymore. It like they charge more and offer less.
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo Tax is always easy and fast to us! I've used Turbo Tax every year since I started filing and I never have any issues. My info is easy enough to enter on my own and saves me so much money in the long run, will always continue to use it!
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 6555
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Great service he did a great job .................
Date published: 2021-04-20
Rated 5 out of 5 by from I like Turbotax Turbotax is easy to use - only had one problem when it didn't insert a number from the previous year and I had to find and manually insert it - I like that it does remember information from previous years and gives me comparative data at the end.
Date published: 2021-04-20
Rated 5 out of 5 by from Fast and Easy!!! Step by step questions make it easy to use. Filled my returns in less than 45 min!
Date published: 2021-04-20
Rated 5 out of 5 by from Bryan at Turbo Tax was oustanding!!!! Bryan was an Oustanding help. He answered all my questions and help me to get the best refund. KUDOS for BRYAN!!!!!
Date published: 2021-04-20
Rated 5 out of 5 by from awesome fast easy no problems very helpful with questions thank you
Date published: 2021-04-20
Rated 2 out of 5 by from They forgot about me I usually file early, but this year decided to go full service since I had some extra complications. I was told to wait for my tax expert to contact me, and never got a call. After a month I tried to downgrade but all the options were missing. I called tech support and was told there was nothing they could do, I should create a new account. I called back because I knew that couldn't be right, and on my third call (first during regular hours) I got a tech that worked with me over an hour to resolve the issue and get me unstuck. For my trouble they gave me half off. My second expert was amazing and handled everything quickly and accurately once the documents I had got uploaded clearly. It was a fairly simple process and since I was already at the maximum service level, I was not plagued by offers to upgrade my service at every turn this year. The expert was a little pricey, but worth it this time around, and definitely knew everything to handle my tax situation. In summary: Full service is pricey, but worthwhile if you need it. After hours tech support is terrible, call during business hours for help.
Date published: 2021-04-20
Rated 2 out of 5 by from Having to change screen resolution, annoying!!! Having to keep changing screen resolution each time to get a new state or even just enter the license number is extremely annoying.
Date published: 2021-04-20
Rated 5 out of 5 by from Love Turbo Tax Turbo Tax makes the whole process easy year after year..
Date published: 2021-04-20
Rated 1 out of 5 by from Over Priced Didn't offer any suggestions to reduce taxes like they used to in the past. It is way over priced. I used to be able to get a free state return, but not anymore. It like they charge more and offer less.
Date published: 2021-04-20
Rated 5 out of 5 by from Turbo Tax is always easy and fast to us! I've used Turbo Tax every year since I started filing and I never have any issues. My info is easy enough to enter on my own and saves me so much money in the long run, will always continue to use it!
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 6555