TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Lost a Customer I've been filing with Turbotax since 2013. Every year I was able to file without stress. This year was completely different. My rep was not helpful, she was condescending in the way she spoke with me and could not have made this any more stressful.
Date published: 2022-04-16
Rated 5 out of 5 by from Very good Good experience! Very knowledgeable pleasant and helpful.
Date published: 2022-04-16
Rated 2 out of 5 by from Pretty Good, But don't take alien case in account Easier to understand than official documenatation. But for Alien it does not take in accounte the case where you are try to claim your own childrens and "if you are applying for an ITIN or ATIN for the child on or before the due date of your return" (from 1040 notice, "Who Qualifies as Your Dependent" chapter. It means on Alien case "Best return garanties is false...
Date published: 2022-04-16
Rated 4 out of 5 by from going rate? I guess for the rapid ability to file, ease of filing and the thoroughness. Its not a bad price. I just wish it would have been less expensive between the state and federal it was over a hundred bucks :-(
Date published: 2022-04-16
Rated 5 out of 5 by from Easy and accurate EASY AND FAST BUT NOT CHEAP, WHERE IS THE SALE THAT I ALWAYS HEAR ABOUT?
Date published: 2022-04-16
Rated 5 out of 5 by from Better Than H&R Block Better than H&R Block for sure. Not perfect. Seems impossible for whoever it is that writes the Help blurbs on either program to translate tax jargon into terms a normal human can understand. But Turbo Tax does a better job, a bit more user friendly and holds your hand a bit more at times. Worth the few extra dollars for sure. Still tho, sometimes when you really need help the most, the software leaves you high and dry and tells you to figure it out yourself. Be sure to get the download version rather than online version. Cheaper and better, and a bit easier to integrate last year's return info if it's from a PDF. Overall, very good, but could still be better. It'd be nice to have a photo import option for documents, and the text could be worded even in more layman's terms.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a life saver! Easy to use! Great tax filing experience! No need to go to an expensive tax professional!
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax, my peace of mind! Easy to navigate. TurboTax has made me a Taxes SME all these years I've been an user.
Date published: 2022-04-16
Rated 5 out of 5 by from Great Service Always easy and efficient. Been using it for several years and it never disappoints
Date published: 2022-04-16
Rated 4 out of 5 by from awesome Good and easy................good value, worth to pay for the tax return
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 6533
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Lost a Customer I've been filing with Turbotax since 2013. Every year I was able to file without stress. This year was completely different. My rep was not helpful, she was condescending in the way she spoke with me and could not have made this any more stressful.
Date published: 2022-04-16
Rated 5 out of 5 by from Very good Good experience! Very knowledgeable pleasant and helpful.
Date published: 2022-04-16
Rated 2 out of 5 by from Pretty Good, But don't take alien case in account Easier to understand than official documenatation. But for Alien it does not take in accounte the case where you are try to claim your own childrens and "if you are applying for an ITIN or ATIN for the child on or before the due date of your return" (from 1040 notice, "Who Qualifies as Your Dependent" chapter. It means on Alien case "Best return garanties is false...
Date published: 2022-04-16
Rated 4 out of 5 by from going rate? I guess for the rapid ability to file, ease of filing and the thoroughness. Its not a bad price. I just wish it would have been less expensive between the state and federal it was over a hundred bucks :-(
Date published: 2022-04-16
Rated 5 out of 5 by from Easy and accurate EASY AND FAST BUT NOT CHEAP, WHERE IS THE SALE THAT I ALWAYS HEAR ABOUT?
Date published: 2022-04-16
Rated 5 out of 5 by from Better Than H&R Block Better than H&R Block for sure. Not perfect. Seems impossible for whoever it is that writes the Help blurbs on either program to translate tax jargon into terms a normal human can understand. But Turbo Tax does a better job, a bit more user friendly and holds your hand a bit more at times. Worth the few extra dollars for sure. Still tho, sometimes when you really need help the most, the software leaves you high and dry and tells you to figure it out yourself. Be sure to get the download version rather than online version. Cheaper and better, and a bit easier to integrate last year's return info if it's from a PDF. Overall, very good, but could still be better. It'd be nice to have a photo import option for documents, and the text could be worded even in more layman's terms.
Date published: 2022-04-16
Rated 4 out of 5 by from Turbo Tax is a life saver! Easy to use! Great tax filing experience! No need to go to an expensive tax professional!
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax, my peace of mind! Easy to navigate. TurboTax has made me a Taxes SME all these years I've been an user.
Date published: 2022-04-16
Rated 5 out of 5 by from Great Service Always easy and efficient. Been using it for several years and it never disappoints
Date published: 2022-04-16
Rated 4 out of 5 by from awesome Good and easy................good value, worth to pay for the tax return
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 6533