TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Mostly good experience with Turbo Tax this year Generally, it was easy to follow and guided me through my tax preparation. I thought the offer for "Premium" was misleading as a new screen would appear to offer this version when I wanted to speak to a tax preparer. Since I didn't use these services, I guess I was charged for them anyway. Secondly, it was not clear as to how to remove an old 1098 that didn't apply this year.
Date published: 2023-03-14
Rated 2 out of 5 by from Great but too buggy for price Every year I get sucked into using turbotax for convenance and end up with $300 less on my return... The fees are an outrage and just feel like you're getting ripped. Then on top of it they create a buggy user interface that will cross data into wrong places for some reason so I always end up on the phone with someone talking me though their website like I am a 70 year old.
Date published: 2023-03-14
Rated 3 out of 5 by from Upsell is frustrating. I do not like TurboTax continued effort to upsell to a more expensive version. Several times while working on the return, I had to select what version is wanted. In addition, takes quite a bit of time to complete the return. Lots of buttons to move to the next screen.
Date published: 2023-03-14
Rated 5 out of 5 by from Great Experience again with Turbo Tax 2023 Great software program to walk you through your taxes... and when you add "live help" it's even better.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is the greatest Great product, saved us money. Easy to use and understand.
Date published: 2023-03-14
Rated 1 out of 5 by from Do not file! I have been filing with turbotax for 7 years now, and not one year have i had to PAY money to pay to file my state taxes with my refund. So i had to pay 59 to even file my taxes (never had to do before) and then pay 39 to be able to pay the 59 with the refund i was getting, ALSO never had to do. I will not be filing with turbotax ever again
Date published: 2023-03-14
Rated 4 out of 5 by from good software. the medical mileage was confusing. Had miles but was unable to use it because of software. Wish you could preview some pages in the return before filing. Wanted to see how the filing status changed the refund. No detail available. Great in asking the questions pertinent to the return. will use again.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is the Best!! For me Turbo Tax is reasonably simple to do my taxes. Depending on the complexity of my returns it generally takes me 3 to 4 hours to file. I really like the capability to complete the forms myself or download them online. I do have one complaint. When are you going to offer LARGER FONTS?? The font size is very difficult for me to read.
Date published: 2023-03-14
Rated 4 out of 5 by from Good tax software program. Some items were a little hard to find without searching them out. The email is a little hard to find one that hasn't been used and meets their likes and dislikes.
Date published: 2023-03-14
Rated 5 out of 5 by from Knowledgeable Duane and Cruz were very helpful and knowledgeable
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6530
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly good experience with Turbo Tax this year Generally, it was easy to follow and guided me through my tax preparation. I thought the offer for "Premium" was misleading as a new screen would appear to offer this version when I wanted to speak to a tax preparer. Since I didn't use these services, I guess I was charged for them anyway. Secondly, it was not clear as to how to remove an old 1098 that didn't apply this year.
Date published: 2023-03-14
Rated 2 out of 5 by from Great but too buggy for price Every year I get sucked into using turbotax for convenance and end up with $300 less on my return... The fees are an outrage and just feel like you're getting ripped. Then on top of it they create a buggy user interface that will cross data into wrong places for some reason so I always end up on the phone with someone talking me though their website like I am a 70 year old.
Date published: 2023-03-14
Rated 3 out of 5 by from Upsell is frustrating. I do not like TurboTax continued effort to upsell to a more expensive version. Several times while working on the return, I had to select what version is wanted. In addition, takes quite a bit of time to complete the return. Lots of buttons to move to the next screen.
Date published: 2023-03-14
Rated 5 out of 5 by from Great Experience again with Turbo Tax 2023 Great software program to walk you through your taxes... and when you add "live help" it's even better.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax is the greatest Great product, saved us money. Easy to use and understand.
Date published: 2023-03-14
Rated 1 out of 5 by from Do not file! I have been filing with turbotax for 7 years now, and not one year have i had to PAY money to pay to file my state taxes with my refund. So i had to pay 59 to even file my taxes (never had to do before) and then pay 39 to be able to pay the 59 with the refund i was getting, ALSO never had to do. I will not be filing with turbotax ever again
Date published: 2023-03-14
Rated 4 out of 5 by from good software. the medical mileage was confusing. Had miles but was unable to use it because of software. Wish you could preview some pages in the return before filing. Wanted to see how the filing status changed the refund. No detail available. Great in asking the questions pertinent to the return. will use again.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is the Best!! For me Turbo Tax is reasonably simple to do my taxes. Depending on the complexity of my returns it generally takes me 3 to 4 hours to file. I really like the capability to complete the forms myself or download them online. I do have one complaint. When are you going to offer LARGER FONTS?? The font size is very difficult for me to read.
Date published: 2023-03-14
Rated 4 out of 5 by from Good tax software program. Some items were a little hard to find without searching them out. The email is a little hard to find one that hasn't been used and meets their likes and dislikes.
Date published: 2023-03-14
Rated 5 out of 5 by from Knowledgeable Duane and Cruz were very helpful and knowledgeable
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6530