TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Turbo Tax is Average in 2022 For the most part Tubo Tax was just as easy as in the many years before. I had three issues, first I was not able to understand why we did not qualify for a residential energy replacement credit using IRS Form 5695. We installed a much more efficient HVAC in our home and Turbo Tax did not explain why we did not qualify. The second issue was when using the CD to download the file it took a very long time and I received an error message. The message indicated Turbo Tax would not be able to download my 2021 Turbo Tax file. I have not had this experience before. I had to manually enter the data that typically would be carried over from the previous Turbo Tax file. That was frustrating and time consuming. Third issue was at the end Turbo Tax listed a $20 fee to file my state tax return. Then when I continued with that process Turbo Tax added a $45 processing fee. Turbo tax should be more up front and let users know what the cost is going to be to file your State tax return. The $45 processing fee amount seems very expensive and excessive.
Date published: 2023-02-19
Rated 5 out of 5 by from Very user friendly. Ive been using turbotax for years. Very user friendly and easy to use.
Date published: 2023-02-19
Rated 5 out of 5 by from Easy to use Easy to use and very convenient. I've used this site for seven years now and its the best.
Date published: 2023-02-19
Rated 5 out of 5 by from Expert help was fantastic When I needed a live person (Alex) he was very helpful and patient with! He knew exactly what needed to happen to fix my 1099R problem. Awesome experts
Date published: 2023-02-19
Rated 5 out of 5 by from Love Turbo Tax! 2nd time filing with Turbo Tax. It's simple and easy.
Date published: 2023-02-19
Rated 5 out of 5 by from turbotax best software I have been using this program for a while now. best program out there saved me a lot of money and time. And the good think is. very easy to use.
Date published: 2023-02-19
Rated 5 out of 5 by from live chat way to go very helpful ~ got back to me right away and very knowledgable
Date published: 2023-02-19
Rated 5 out of 5 by from So Easy So Easy. Everything was explained very well, step by step.
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax took away all my worries! This is my first year being retired -- Love it -- but I was concerned about filing my taxes correctly. After completing my federal and state taxes, I called an expert, Lisseth, who reviewed my filing and reassured me that my filing appeared to be tracking correctly.
Date published: 2023-02-19
Rated 4 out of 5 by from Much improved from previous years The filing was much smoother this year than it has been in previous years. The glitches are all fixed and the return was smooth! However, this came at a large price tag. I think that $150 is too much for tax software especially when it doesn't come with the state returns. So total amount of $200 is steep. Consider lowering the price or including one state with the pruchase, please
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 6527
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is Average in 2022 For the most part Tubo Tax was just as easy as in the many years before. I had three issues, first I was not able to understand why we did not qualify for a residential energy replacement credit using IRS Form 5695. We installed a much more efficient HVAC in our home and Turbo Tax did not explain why we did not qualify. The second issue was when using the CD to download the file it took a very long time and I received an error message. The message indicated Turbo Tax would not be able to download my 2021 Turbo Tax file. I have not had this experience before. I had to manually enter the data that typically would be carried over from the previous Turbo Tax file. That was frustrating and time consuming. Third issue was at the end Turbo Tax listed a $20 fee to file my state tax return. Then when I continued with that process Turbo Tax added a $45 processing fee. Turbo tax should be more up front and let users know what the cost is going to be to file your State tax return. The $45 processing fee amount seems very expensive and excessive.
Date published: 2023-02-19
Rated 5 out of 5 by from Very user friendly. Ive been using turbotax for years. Very user friendly and easy to use.
Date published: 2023-02-19
Rated 5 out of 5 by from Easy to use Easy to use and very convenient. I've used this site for seven years now and its the best.
Date published: 2023-02-19
Rated 5 out of 5 by from Expert help was fantastic When I needed a live person (Alex) he was very helpful and patient with! He knew exactly what needed to happen to fix my 1099R problem. Awesome experts
Date published: 2023-02-19
Rated 5 out of 5 by from Love Turbo Tax! 2nd time filing with Turbo Tax. It's simple and easy.
Date published: 2023-02-19
Rated 5 out of 5 by from turbotax best software I have been using this program for a while now. best program out there saved me a lot of money and time. And the good think is. very easy to use.
Date published: 2023-02-19
Rated 5 out of 5 by from live chat way to go very helpful ~ got back to me right away and very knowledgable
Date published: 2023-02-19
Rated 5 out of 5 by from So Easy So Easy. Everything was explained very well, step by step.
Date published: 2023-02-19
Rated 5 out of 5 by from TurboTax took away all my worries! This is my first year being retired -- Love it -- but I was concerned about filing my taxes correctly. After completing my federal and state taxes, I called an expert, Lisseth, who reviewed my filing and reassured me that my filing appeared to be tracking correctly.
Date published: 2023-02-19
Rated 4 out of 5 by from Much improved from previous years The filing was much smoother this year than it has been in previous years. The glitches are all fixed and the return was smooth! However, this came at a large price tag. I think that $150 is too much for tax software especially when it doesn't come with the state returns. So total amount of $200 is steep. Consider lowering the price or including one state with the pruchase, please
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 6527