TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Terrible follow-up service I shelled out $600 for the premium tax filing service through Turbo Tax. The filing process was great and the tax specialist was very helpful and we got through it all relatively quickly (less than 1 hour). But I had questions afterwards and despite being told that I had 24 hour access to live support, after filing the taxes I couldn't get a hold of my specialist or anyone else. Very frustrating and disappointing.
Date published: 2023-03-14
Rated 4 out of 5 by from GOOD FORMS NEED TO BE ABLE TO START WITHOUT GOING TO FIND THE START BUTTON.NEED TO EXPLAIN HOW TO GET STARTED
Date published: 2023-03-14
Rated 4 out of 5 by from My first experience My first experience was both scary and educational.
Date published: 2023-03-14
Rated 5 out of 5 by from My tax professional Angel was great I switched to turbotax full service this year because the company that did my taxes the last two years made several costly mistakes. I explained all of that to my tax pro Angel and she made sure to review my last 2 years returns for me during her review of my taxes. Not only was the experience pain free, but she discovered another way to save me money based on something my last tax person missed. Would recommend. The interface is super easy for your review of the results as well. Nobody likes tax time, but might as well use turbo tax full service and make it as pain free as possible.
Date published: 2023-03-14
Rated 5 out of 5 by from So easy to use! Makes tax season less stressful! I don't like doing my taxes but Turbo Tax makes it easy and simply to do in just over an hour. I will always use Turbo Tax when doing my taxes.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is a munch TurboTax got me a great return and was very easy to use
Date published: 2023-03-14
Rated 4 out of 5 by from Mostly good experience with Turbo Tax this year Generally, it was easy to follow and guided me through my tax preparation. I thought the offer for "Premium" was misleading as a new screen would appear to offer this version when I wanted to speak to a tax preparer. Since I didn't use these services, I guess I was charged for them anyway. Secondly, it was not clear as to how to remove an old 1098 that didn't apply this year.
Date published: 2023-03-14
Rated 2 out of 5 by from Great but too buggy for price Every year I get sucked into using turbotax for convenance and end up with $300 less on my return... The fees are an outrage and just feel like you're getting ripped. Then on top of it they create a buggy user interface that will cross data into wrong places for some reason so I always end up on the phone with someone talking me though their website like I am a 70 year old.
Date published: 2023-03-14
Rated 3 out of 5 by from Upsell is frustrating. I do not like TurboTax continued effort to upsell to a more expensive version. Several times while working on the return, I had to select what version is wanted. In addition, takes quite a bit of time to complete the return. Lots of buttons to move to the next screen.
Date published: 2023-03-14
Rated 5 out of 5 by from Great Experience again with Turbo Tax 2023 Great software program to walk you through your taxes... and when you add "live help" it's even better.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6526
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible follow-up service I shelled out $600 for the premium tax filing service through Turbo Tax. The filing process was great and the tax specialist was very helpful and we got through it all relatively quickly (less than 1 hour). But I had questions afterwards and despite being told that I had 24 hour access to live support, after filing the taxes I couldn't get a hold of my specialist or anyone else. Very frustrating and disappointing.
Date published: 2023-03-14
Rated 4 out of 5 by from GOOD FORMS NEED TO BE ABLE TO START WITHOUT GOING TO FIND THE START BUTTON.NEED TO EXPLAIN HOW TO GET STARTED
Date published: 2023-03-14
Rated 4 out of 5 by from My first experience My first experience was both scary and educational.
Date published: 2023-03-14
Rated 5 out of 5 by from My tax professional Angel was great I switched to turbotax full service this year because the company that did my taxes the last two years made several costly mistakes. I explained all of that to my tax pro Angel and she made sure to review my last 2 years returns for me during her review of my taxes. Not only was the experience pain free, but she discovered another way to save me money based on something my last tax person missed. Would recommend. The interface is super easy for your review of the results as well. Nobody likes tax time, but might as well use turbo tax full service and make it as pain free as possible.
Date published: 2023-03-14
Rated 5 out of 5 by from So easy to use! Makes tax season less stressful! I don't like doing my taxes but Turbo Tax makes it easy and simply to do in just over an hour. I will always use Turbo Tax when doing my taxes.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax is a munch TurboTax got me a great return and was very easy to use
Date published: 2023-03-14
Rated 4 out of 5 by from Mostly good experience with Turbo Tax this year Generally, it was easy to follow and guided me through my tax preparation. I thought the offer for "Premium" was misleading as a new screen would appear to offer this version when I wanted to speak to a tax preparer. Since I didn't use these services, I guess I was charged for them anyway. Secondly, it was not clear as to how to remove an old 1098 that didn't apply this year.
Date published: 2023-03-14
Rated 2 out of 5 by from Great but too buggy for price Every year I get sucked into using turbotax for convenance and end up with $300 less on my return... The fees are an outrage and just feel like you're getting ripped. Then on top of it they create a buggy user interface that will cross data into wrong places for some reason so I always end up on the phone with someone talking me though their website like I am a 70 year old.
Date published: 2023-03-14
Rated 3 out of 5 by from Upsell is frustrating. I do not like TurboTax continued effort to upsell to a more expensive version. Several times while working on the return, I had to select what version is wanted. In addition, takes quite a bit of time to complete the return. Lots of buttons to move to the next screen.
Date published: 2023-03-14
Rated 5 out of 5 by from Great Experience again with Turbo Tax 2023 Great software program to walk you through your taxes... and when you add "live help" it's even better.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6526