TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from I HAVE A PRINTING PROBLEM. I DID A FRIEND'S TAXES AND FORGOT TO MAKE A SECOND COPY FOR HIS FILES. FOR SOME REASON MY COMPUTER WON'T LET ME PRINT A COPY NOW.
Date published: 2022-04-19
Rated 5 out of 5 by from That was easy. very helpful, very kind, very informative, very positive
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo tax could make things easier Works well for most returns. Weak internal interaction, not pulling all info from last return (tells you to get it yourself), doesn't offer into like how much foreign tax paid when it later asks you to allocate it into categories, not even how much was associated with each k-1 form you filled out, finds errors on error check that should have been flagged when going through 'interview' mode (e.g. 'property name contains too many characters', or 'such and such field is required' after not asking for the info during the interview. doesn't remember some answers if you go back to check something (like having to reanswer whether we traded cryptocurrency every time I go back to check something in income section. Odd things like summary after income section says $40000 in cap gains, but in income section it only lists $9000 (the correct amount); never could figure out the difference, or whether there was a problem and I paid too much in taxes.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is very user friendly I love the new search function that take you directly to the portion of the return that you want to tackle.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and Easy! Always quick and easy- Though this yr I made a mistake and I had support via chat which was really really amazing. They guided me effortlessly and painlessly to the fix and viola everything was submitted!
Date published: 2022-04-19
Rated 4 out of 5 by from Great First time user for us went well. Will use again next year
Date published: 2022-04-19
Rated 3 out of 5 by from Regular Confusing at the time to file, Turbo Tax Deluxe was the only option at the end, when I started with Free Filing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is great! User friendly for the tax challenged. They guide you step-by-step through the whole process.
Date published: 2022-04-19
Rated 3 out of 5 by from Same navigation annoyances as always I don't care for the navigation of the Turbo Tax interview...just little annoyances. Like: a) When you finish a section, it returns you to the list of what you have done, but you have to scroll to the bottom to continue. b) When you revisit a section, it asks you all the same questions (which makes sense), but some are not filled out with the previous answer...particularly if the answer was "none of these" (which is often the case). I will probably try a different program next year.
Date published: 2022-04-19
Rated 1 out of 5 by from This is a scummy business. You should make it very clear what is covered in your free plan before starting. HSA accounts are not listed as an item not covered under the free plan. Also, you don't advertise that choosing to pay for your services with my refund actually costs an extra fee. I didn't know until I was about to finalize.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 6525
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I HAVE A PRINTING PROBLEM. I DID A FRIEND'S TAXES AND FORGOT TO MAKE A SECOND COPY FOR HIS FILES. FOR SOME REASON MY COMPUTER WON'T LET ME PRINT A COPY NOW.
Date published: 2022-04-19
Rated 5 out of 5 by from That was easy. very helpful, very kind, very informative, very positive
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo tax could make things easier Works well for most returns. Weak internal interaction, not pulling all info from last return (tells you to get it yourself), doesn't offer into like how much foreign tax paid when it later asks you to allocate it into categories, not even how much was associated with each k-1 form you filled out, finds errors on error check that should have been flagged when going through 'interview' mode (e.g. 'property name contains too many characters', or 'such and such field is required' after not asking for the info during the interview. doesn't remember some answers if you go back to check something (like having to reanswer whether we traded cryptocurrency every time I go back to check something in income section. Odd things like summary after income section says $40000 in cap gains, but in income section it only lists $9000 (the correct amount); never could figure out the difference, or whether there was a problem and I paid too much in taxes.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbotax is very user friendly I love the new search function that take you directly to the portion of the return that you want to tackle.
Date published: 2022-04-19
Rated 5 out of 5 by from Quick and Easy! Always quick and easy- Though this yr I made a mistake and I had support via chat which was really really amazing. They guided me effortlessly and painlessly to the fix and viola everything was submitted!
Date published: 2022-04-19
Rated 4 out of 5 by from Great First time user for us went well. Will use again next year
Date published: 2022-04-19
Rated 3 out of 5 by from Regular Confusing at the time to file, Turbo Tax Deluxe was the only option at the end, when I started with Free Filing.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is great! User friendly for the tax challenged. They guide you step-by-step through the whole process.
Date published: 2022-04-19
Rated 3 out of 5 by from Same navigation annoyances as always I don't care for the navigation of the Turbo Tax interview...just little annoyances. Like: a) When you finish a section, it returns you to the list of what you have done, but you have to scroll to the bottom to continue. b) When you revisit a section, it asks you all the same questions (which makes sense), but some are not filled out with the previous answer...particularly if the answer was "none of these" (which is often the case). I will probably try a different program next year.
Date published: 2022-04-19
Rated 1 out of 5 by from This is a scummy business. You should make it very clear what is covered in your free plan before starting. HSA accounts are not listed as an item not covered under the free plan. Also, you don't advertise that choosing to pay for your services with my refund actually costs an extra fee. I didn't know until I was about to finalize.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 6525