TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Too many problems with physical display this year I have used turbotax, and will probably continue to use turbotax, for year. However, this year there were several bugs related to the display settings that almost prevented me from using the product at all. 1. The first one was the activation screen wouldn't come up and let me activate the product I had just paid for. 2.Then to make matters worse, 2 hours of waiting for a support call back for help, the first support person "put me on hold", only to push me back into queue to wait another 45-50 minutes. 3. Luckily the next person who picked up is as committed to getting something fixed as I was. Barbara and I literally debugged the issue for another 45 minutes- 1hr. only to find out that there is a bug in the current business version that requires me to set my display to 800X600 before it would let me see the activation screen and more importantly also enter in my information. Worse off, that little tidbit of information was buried multiple layers down in a previous help ticket (or which apparently there were many)... talk about poor support for your own support people. 4. Once finally installed, I ran into similar display issues with the "help" functions and with trying to purchase the AuditDefense products. Luckily I could figure out workarounds but honestly I SHOULDN'T HAVE TO!!! Clearly TurboTax needed to do better testing on the 2020 Business Version - hoping I don't see the same issue in the personal versions or really, ever again!
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax is Awesome The only problem I have is that it seems I can't transport my W2 from my employee NFC page. So, I have to manually enter it in.
Date published: 2021-03-15
Rated 5 out of 5 by from Great experience! TurboTax is awesome! I will use it again in the forseeing future
Date published: 2021-03-15
Rated 5 out of 5 by from Ease of Use Convenient easy end-user formatting and steps to complete quickly
Date published: 2021-03-15
Rated 5 out of 5 by from AWESOME NO ISSUE VERY EASY TO USE, WILL DEFINTLEY USE AGAIN NEXT YEAR.
Date published: 2021-03-15
Rated 5 out of 5 by from Very easy to use I made a simple mistake and filed it, but Turbo tax sent me an email right away. I was able to fix it and refile the tax within few minutes.
Date published: 2021-03-15
Rated 5 out of 5 by from Should Have Used It Before This my first year using TurboTax. Previously I always filed paper returns that I prepared myself. And paper returns were taking forever to be processed. Decided for TurboTax this year, initially to take advantage of e-file, but in the process see many other advantages of TurboTax. Will, no doubt, return next year.
Date published: 2021-03-15
Rated 1 out of 5 by from There is no seemlessness with the state products. I have three entities to file taxes for. First, it wouldn't accept my credit card to purchase the state software. So, I had to wait a half hour for a person to be on the line. Then, that person wasn't able to find the software, so they transferred me to someone else. That person was successful. Then, for some reason, after downloading the state file for one, when I started the second return it wasn't able to find that I had already downloaded the state return. So, I had to call again. This takes WAY too long for what otherwise should be a simple return.
Date published: 2021-03-15
Rated 5 out of 5 by from Easy as heck to use I have never done my taxes before and didnt know how to. With turbo tax i was able to file all while still in bed
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo tax is top notch!! Turbo tax is great. It can all be done from home and if you need help, customer support is right thee to help! I will be using turbo tax forever!
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6506
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too many problems with physical display this year I have used turbotax, and will probably continue to use turbotax, for year. However, this year there were several bugs related to the display settings that almost prevented me from using the product at all. 1. The first one was the activation screen wouldn't come up and let me activate the product I had just paid for. 2.Then to make matters worse, 2 hours of waiting for a support call back for help, the first support person "put me on hold", only to push me back into queue to wait another 45-50 minutes. 3. Luckily the next person who picked up is as committed to getting something fixed as I was. Barbara and I literally debugged the issue for another 45 minutes- 1hr. only to find out that there is a bug in the current business version that requires me to set my display to 800X600 before it would let me see the activation screen and more importantly also enter in my information. Worse off, that little tidbit of information was buried multiple layers down in a previous help ticket (or which apparently there were many)... talk about poor support for your own support people. 4. Once finally installed, I ran into similar display issues with the "help" functions and with trying to purchase the AuditDefense products. Luckily I could figure out workarounds but honestly I SHOULDN'T HAVE TO!!! Clearly TurboTax needed to do better testing on the 2020 Business Version - hoping I don't see the same issue in the personal versions or really, ever again!
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax is Awesome The only problem I have is that it seems I can't transport my W2 from my employee NFC page. So, I have to manually enter it in.
Date published: 2021-03-15
Rated 5 out of 5 by from Great experience! TurboTax is awesome! I will use it again in the forseeing future
Date published: 2021-03-15
Rated 5 out of 5 by from Ease of Use Convenient easy end-user formatting and steps to complete quickly
Date published: 2021-03-15
Rated 5 out of 5 by from AWESOME NO ISSUE VERY EASY TO USE, WILL DEFINTLEY USE AGAIN NEXT YEAR.
Date published: 2021-03-15
Rated 5 out of 5 by from Very easy to use I made a simple mistake and filed it, but Turbo tax sent me an email right away. I was able to fix it and refile the tax within few minutes.
Date published: 2021-03-15
Rated 5 out of 5 by from Should Have Used It Before This my first year using TurboTax. Previously I always filed paper returns that I prepared myself. And paper returns were taking forever to be processed. Decided for TurboTax this year, initially to take advantage of e-file, but in the process see many other advantages of TurboTax. Will, no doubt, return next year.
Date published: 2021-03-15
Rated 1 out of 5 by from There is no seemlessness with the state products. I have three entities to file taxes for. First, it wouldn't accept my credit card to purchase the state software. So, I had to wait a half hour for a person to be on the line. Then, that person wasn't able to find the software, so they transferred me to someone else. That person was successful. Then, for some reason, after downloading the state file for one, when I started the second return it wasn't able to find that I had already downloaded the state return. So, I had to call again. This takes WAY too long for what otherwise should be a simple return.
Date published: 2021-03-15
Rated 5 out of 5 by from Easy as heck to use I have never done my taxes before and didnt know how to. With turbo tax i was able to file all while still in bed
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo tax is top notch!! Turbo tax is great. It can all be done from home and if you need help, customer support is right thee to help! I will be using turbo tax forever!
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6506