TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Love TurboTax Didn't need assistance for this return or last year's.
Date published: 2023-03-14
Rated 3 out of 5 by from Software buggier than before, pricing misleading I've used TurboTax for around 7 years, and have generally been happy with it. It helps with all different tax situations, and makes it pretty easy to maximize your deductions and credits. And I like that there are more options than ever for importing tax documents, including scanning your W-2 with your smartphone and transmitting it directly to TurboTax. However, there seem to be more bugs than in previous years. For example, the transmission of the image scanned by phone did not capture all of the information on the form and required me to check everything and manually enter missing data. (It was not a problem of the image being unclear, but rather, a problem with the software.) Even more frustrating, there were duplicate imports of other forms such as 1099s from banks, and those were also missing data and required manual entry. Finally, the pricing is sneaky, in that the basic version of the software ($39 for federal return before March 1) is able to import a 1099-B form for capital gains, but in order for you to actually use that information, you have to upgrade to the premium version ($89 before Mar. 1, and because I started the return before that date but upgraded afterward, I had to pay the non-discounted $119).
Date published: 2023-03-14
Rated 5 out of 5 by from a1 finished in 2 days.. very stress free. comprehensive -
Date published: 2023-03-14
Rated 5 out of 5 by from Very User friendly This program is very user friendly! Will definitely be using them again
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome! Effortless - Highly recommended. Have been using turbo tax for the last 10 years,
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax is Great! Very easy, very fast, very convenient, my return expert answered all my questions
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome It was great..easy to use and very helpful. was terrified to use, but so glad i did
Date published: 2023-03-14
Rated 5 out of 5 by from Quick and Easy Super informative and easy to complete. Will be filing next year!
Date published: 2023-03-14
Rated 4 out of 5 by from Hidden Calculations I was disappointed when I reviewed my tax return to see that Turbo tax calculated a tax penalty without ever going through the calculation or showing the schedule. All my income occurred in December when I did a Roth conversion. Any tax due is being paid with my return. I had to figure out by myself how to file a waiver of penalty and get the amount removed from my return.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome Experience !!!! Wonderful Experience !!! Fast, Cheap, Easy and Efficient !!!! Great to have !!!
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6460
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Didn't need assistance for this return or last year's.
Date published: 2023-03-14
Rated 3 out of 5 by from Software buggier than before, pricing misleading I've used TurboTax for around 7 years, and have generally been happy with it. It helps with all different tax situations, and makes it pretty easy to maximize your deductions and credits. And I like that there are more options than ever for importing tax documents, including scanning your W-2 with your smartphone and transmitting it directly to TurboTax. However, there seem to be more bugs than in previous years. For example, the transmission of the image scanned by phone did not capture all of the information on the form and required me to check everything and manually enter missing data. (It was not a problem of the image being unclear, but rather, a problem with the software.) Even more frustrating, there were duplicate imports of other forms such as 1099s from banks, and those were also missing data and required manual entry. Finally, the pricing is sneaky, in that the basic version of the software ($39 for federal return before March 1) is able to import a 1099-B form for capital gains, but in order for you to actually use that information, you have to upgrade to the premium version ($89 before Mar. 1, and because I started the return before that date but upgraded afterward, I had to pay the non-discounted $119).
Date published: 2023-03-14
Rated 5 out of 5 by from a1 finished in 2 days.. very stress free. comprehensive -
Date published: 2023-03-14
Rated 5 out of 5 by from Very User friendly This program is very user friendly! Will definitely be using them again
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome! Effortless - Highly recommended. Have been using turbo tax for the last 10 years,
Date published: 2023-03-14
Rated 5 out of 5 by from TurboTax is Great! Very easy, very fast, very convenient, my return expert answered all my questions
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome It was great..easy to use and very helpful. was terrified to use, but so glad i did
Date published: 2023-03-14
Rated 5 out of 5 by from Quick and Easy Super informative and easy to complete. Will be filing next year!
Date published: 2023-03-14
Rated 4 out of 5 by from Hidden Calculations I was disappointed when I reviewed my tax return to see that Turbo tax calculated a tax penalty without ever going through the calculation or showing the schedule. All my income occurred in December when I did a Roth conversion. Any tax due is being paid with my return. I had to figure out by myself how to file a waiver of penalty and get the amount removed from my return.
Date published: 2023-03-14
Rated 5 out of 5 by from Awesome Experience !!!! Wonderful Experience !!! Fast, Cheap, Easy and Efficient !!!! Great to have !!!
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6460