TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Worked well except for downloading from the disk The program is easy to follow and worked well (This is the 6th year that we have used it.). Our only issue was the initial download from the disk. It was a little time consuming and annoying to get it to finally download. Direction regarding the Covid payments could be a little clearer.
Date published: 2022-04-18
Rated 2 out of 5 by from Hidden Fees I have always really enjoyed using TurboTax, but this year it was overly complicated by hidden fees that weren't presented until I was ready to submit. At the end of filing, I was prompted to purchase the "Deluxe" version because I had an HSA this year. The price listed was $49. I clicked continue, and then the price went to $98. When I looked into why, it was because I was being charged $49 for both my federal and my state filings. I was then offered the option to have that $98 fee taken out of my refund, so I elected to do so and continued on with the process. At no point did it say that there was an additional charge for this feature-- my total was still showing as $98. When I got to the final screen, it then listed my final refund as $139 less rather than $98. When I clicked on the "expand" option, it showed at $39 fee to have it taken out of my refund which was never mentioned before this point. I would have just filed through another website, but I was so worn out from the long process of filing and going back to make revisions like this, so I did file through TurboTax, but I will not be next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple and Complete. Extensive questions but simple to fill out, just have your documents ready. You can even import some docs if you are set up for that. They encourage early filing, but will work with you up until the deadline (and beyond, if you get an extension, etc.).
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome, it is very helpful. Very handy..it is very educational as it guides you all the way in every detail of the filing.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Easy to use system, super helpful and stress free.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is great I found the web site very easy to follow and will use it again
Date published: 2022-04-18
Rated 5 out of 5 by from made filing easy for small business Small business owner here. Going through Turbo Tax made doing this years taxes very easy and stress free.
Date published: 2022-04-18
Rated 3 out of 5 by from Used TurboTax for a while, this might be the last. Long time TurboTax user (10+ years). I do enjoy the intuitiveness, and user experience. I had AMAZING interactions with the CPA support staff to walk through some questions. They are truly outstanding. However, it still very much feels like I'm paying too much. I also had a very negative issue last year where the W2 input was not accurate, and I ended up getting a letter from the IRS to pay an additional $5000, with a $2000 fine from the IRS because the information was confusing. I would HIGHLY recommend adding a "Recommendations" portion to your TurboTax experience for users to understand what they should do to lower their tax burden. Everyone pays their taxes, but I feel like I'm losing out significantly by not going to HR Block.
Date published: 2022-04-18
Rated 4 out of 5 by from Frustrating Easy until I could not e-file my Mass. Tax. for no particular reason. It kept asking me to enter a number that did not apply.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is great! I've been using turbo tax for many many years to accomplish my personal and business taxes along with other family and friends. I absolutely love this software.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 645
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Worked well except for downloading from the disk The program is easy to follow and worked well (This is the 6th year that we have used it.). Our only issue was the initial download from the disk. It was a little time consuming and annoying to get it to finally download. Direction regarding the Covid payments could be a little clearer.
Date published: 2022-04-18
Rated 2 out of 5 by from Hidden Fees I have always really enjoyed using TurboTax, but this year it was overly complicated by hidden fees that weren't presented until I was ready to submit. At the end of filing, I was prompted to purchase the "Deluxe" version because I had an HSA this year. The price listed was $49. I clicked continue, and then the price went to $98. When I looked into why, it was because I was being charged $49 for both my federal and my state filings. I was then offered the option to have that $98 fee taken out of my refund, so I elected to do so and continued on with the process. At no point did it say that there was an additional charge for this feature-- my total was still showing as $98. When I got to the final screen, it then listed my final refund as $139 less rather than $98. When I clicked on the "expand" option, it showed at $39 fee to have it taken out of my refund which was never mentioned before this point. I would have just filed through another website, but I was so worn out from the long process of filing and going back to make revisions like this, so I did file through TurboTax, but I will not be next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Simple and Complete. Extensive questions but simple to fill out, just have your documents ready. You can even import some docs if you are set up for that. They encourage early filing, but will work with you up until the deadline (and beyond, if you get an extension, etc.).
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome, it is very helpful. Very handy..it is very educational as it guides you all the way in every detail of the filing.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Easy to use system, super helpful and stress free.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is great I found the web site very easy to follow and will use it again
Date published: 2022-04-18
Rated 5 out of 5 by from made filing easy for small business Small business owner here. Going through Turbo Tax made doing this years taxes very easy and stress free.
Date published: 2022-04-18
Rated 3 out of 5 by from Used TurboTax for a while, this might be the last. Long time TurboTax user (10+ years). I do enjoy the intuitiveness, and user experience. I had AMAZING interactions with the CPA support staff to walk through some questions. They are truly outstanding. However, it still very much feels like I'm paying too much. I also had a very negative issue last year where the W2 input was not accurate, and I ended up getting a letter from the IRS to pay an additional $5000, with a $2000 fine from the IRS because the information was confusing. I would HIGHLY recommend adding a "Recommendations" portion to your TurboTax experience for users to understand what they should do to lower their tax burden. Everyone pays their taxes, but I feel like I'm losing out significantly by not going to HR Block.
Date published: 2022-04-18
Rated 4 out of 5 by from Frustrating Easy until I could not e-file my Mass. Tax. for no particular reason. It kept asking me to enter a number that did not apply.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is great! I've been using turbo tax for many many years to accomplish my personal and business taxes along with other family and friends. I absolutely love this software.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 645