TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281680 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from difficult to navigate through There is no way to ensure software id up to date. In the past you could hit update at sign-in. Not now
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Easy and Awesome! I have really been dreading doing my taxes. Turbo tax sent an email that made it so easy to log in and get started.
Date published: 2021-03-29
Rated 5 out of 5 by from Very simple to use! Very simple to use, very user friendly. Easy to understand, very fast and accurate.
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is so easy! I did the basic $60 plan, and the whole process was quick and easy! I do wish I knew why it costs $60...maybe there was a blurb that I missed but I don't understand what happened that cost $60.....
Date published: 2021-03-29
Rated 5 out of 5 by from Great to use Staff is very helpful. Price is somewhat high, you advertize Free, not Free!!!
Date published: 2021-03-29
Rated 5 out of 5 by from The tax accountants The tax accountants were great and so helpful. I felt very confident to use because of them.
Date published: 2021-03-29
Rated 5 out of 5 by from I will definitely do this again! Everything was step by step, easy to understand, and quick answers from experts for any questions! I will definitely do this again!
Date published: 2021-03-29
Rated 5 out of 5 by from Great Website ! They really walk you through , step by step instructions.
Date published: 2021-03-29
Rated 1 out of 5 by from Better Liked the support and help received. Everyone was very helpful and helped me to resolve all of my issues. Price a bit higher than anticipated .
Date published: 2021-03-29
Rated 1 out of 5 by from TurboTax does not handle Form 4684 correctly! Form 4684 for Federally Declared Disasters require Line 5 and Line 6 to remain empty if a Safe Harbor method is being used and the resulting loss from the Safe Harbor method be put into only Line 7. TurboTax does not allow Line 5 or Line 6 to be empty. Nor does it allow Line 7 to be overridden! When calling the support line, I was connected to someone whose accent was so heavy, I could not make out what they were saying even after asking them to spell the words they were trying to say. My only option was either (1) print the forms out and white out the Line 5 and 6 on 95 enteries and mail or (2) e-file and hope the explanation that TurboTax would not allow the correct entries, which I chose. When researching this issue, it was known to TurboTax in 2019. I wasted many hours trying to deal with this issue.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 6440
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from difficult to navigate through There is no way to ensure software id up to date. In the past you could hit update at sign-in. Not now
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is Easy and Awesome! I have really been dreading doing my taxes. Turbo tax sent an email that made it so easy to log in and get started.
Date published: 2021-03-29
Rated 5 out of 5 by from Very simple to use! Very simple to use, very user friendly. Easy to understand, very fast and accurate.
Date published: 2021-03-29
Rated 5 out of 5 by from TurboTax is so easy! I did the basic $60 plan, and the whole process was quick and easy! I do wish I knew why it costs $60...maybe there was a blurb that I missed but I don't understand what happened that cost $60.....
Date published: 2021-03-29
Rated 5 out of 5 by from Great to use Staff is very helpful. Price is somewhat high, you advertize Free, not Free!!!
Date published: 2021-03-29
Rated 5 out of 5 by from The tax accountants The tax accountants were great and so helpful. I felt very confident to use because of them.
Date published: 2021-03-29
Rated 5 out of 5 by from I will definitely do this again! Everything was step by step, easy to understand, and quick answers from experts for any questions! I will definitely do this again!
Date published: 2021-03-29
Rated 5 out of 5 by from Great Website ! They really walk you through , step by step instructions.
Date published: 2021-03-29
Rated 1 out of 5 by from Better Liked the support and help received. Everyone was very helpful and helped me to resolve all of my issues. Price a bit higher than anticipated .
Date published: 2021-03-29
Rated 1 out of 5 by from TurboTax does not handle Form 4684 correctly! Form 4684 for Federally Declared Disasters require Line 5 and Line 6 to remain empty if a Safe Harbor method is being used and the resulting loss from the Safe Harbor method be put into only Line 7. TurboTax does not allow Line 5 or Line 6 to be empty. Nor does it allow Line 7 to be overridden! When calling the support line, I was connected to someone whose accent was so heavy, I could not make out what they were saying even after asking them to spell the words they were trying to say. My only option was either (1) print the forms out and white out the Line 5 and 6 on 95 enteries and mail or (2) e-file and hope the explanation that TurboTax would not allow the correct entries, which I chose. When researching this issue, it was known to TurboTax in 2019. I wasted many hours trying to deal with this issue.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 6440