TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is reliable and easy to use. Appreciated the informative step by step instruction. Fairly quick process too.
Date published: 2021-02-28
Rated 1 out of 5 by from very disappointed This is the first year I was not able to download my state of California return...I tried to get help and was not able to solve my error code of 42016. I tried calling the (no human) help directed my to the support link...tried that got no help. said I needed to call, called again was on hold for a very long time. Never received any help. I had to go to my states page and file through them. very disappointed have used turbo tax for over 10 years first year ever to experience any kind of problem. If I could have spoken to a person I'm sure they could have solved my issue.
Date published: 2021-02-28
Rated 5 out of 5 by from A good tax prep app I have used for many years This program (app) is very straight forward and makes the federal income tax preparation pretty easy. The state program for North Carolina is a little harder to use, but overall OK.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and Free I have never used Turbo Tax before until this year. I am very impressed with how easy it is. Very simple to navigate the process and enter the information. Also enjoyed the free version, but still had access to ask questions if I needed to.
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and easy Quick. Easy. Lots of info shared scary in these times
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax helps me a lot Thank you so much for allowing me to do my taxes on here and for helping me with this refund! tough times! Thank you so much
Date published: 2021-02-28
Rated 5 out of 5 by from Perfect for Beginners. I received the advice I needed when I hit a tough spot and I will use this software again next year.
Date published: 2021-02-28
Rated 3 out of 5 by from ok Ok cheaper than going to a tax preparer and quicker to.
Date published: 2021-02-28
Rated 2 out of 5 by from even worse using it the second time Asks for all kinds of complicated info and gives little to know help finding it, the help section is automated unless you pay more money and they will keep pushing the premium option on you after every screen you complete
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Excellent I did use the live chat and was very happy with it my wait time was less then 4 minutes and I accidently got out of the live Chat so Brianna actually called me to help me with my questions
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6438
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is reliable and easy to use. Appreciated the informative step by step instruction. Fairly quick process too.
Date published: 2021-02-28
Rated 1 out of 5 by from very disappointed This is the first year I was not able to download my state of California return...I tried to get help and was not able to solve my error code of 42016. I tried calling the (no human) help directed my to the support link...tried that got no help. said I needed to call, called again was on hold for a very long time. Never received any help. I had to go to my states page and file through them. very disappointed have used turbo tax for over 10 years first year ever to experience any kind of problem. If I could have spoken to a person I'm sure they could have solved my issue.
Date published: 2021-02-28
Rated 5 out of 5 by from A good tax prep app I have used for many years This program (app) is very straight forward and makes the federal income tax preparation pretty easy. The state program for North Carolina is a little harder to use, but overall OK.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy and Free I have never used Turbo Tax before until this year. I am very impressed with how easy it is. Very simple to navigate the process and enter the information. Also enjoyed the free version, but still had access to ask questions if I needed to.
Date published: 2021-02-28
Rated 5 out of 5 by from Quick and easy Quick. Easy. Lots of info shared scary in these times
Date published: 2021-02-28
Rated 5 out of 5 by from turbo tax helps me a lot Thank you so much for allowing me to do my taxes on here and for helping me with this refund! tough times! Thank you so much
Date published: 2021-02-28
Rated 5 out of 5 by from Perfect for Beginners. I received the advice I needed when I hit a tough spot and I will use this software again next year.
Date published: 2021-02-28
Rated 3 out of 5 by from ok Ok cheaper than going to a tax preparer and quicker to.
Date published: 2021-02-28
Rated 2 out of 5 by from even worse using it the second time Asks for all kinds of complicated info and gives little to know help finding it, the help section is automated unless you pay more money and they will keep pushing the premium option on you after every screen you complete
Date published: 2021-02-28
Rated 5 out of 5 by from Turbo Tax Excellent I did use the live chat and was very happy with it my wait time was less then 4 minutes and I accidently got out of the live Chat so Brianna actually called me to help me with my questions
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6438