TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Reliable Product and I trust the results Product is pretty well organized, in that while I am gathering and organizing data, I can enter whatever section I have ready. However, when I am ready for a final review, it is rather tedious and cumbersome to have to click on each section individually and re-answer "no" to each prompt. Maybe you could offer a 'review' option that automatically went through every section showing prior entries and giving an opportunity to revise? Additionally, entering mileage for charity is very tedious to add trip by trip. If I have a detailed mileage log, does Turbo Tax need the number of trips and miles per trip? I have a non profit I support. Some trips are to bank and copy shop. Those are 6 miles. Some trips are to meetings, and are 20 - 40 miles or more. It takes a lot of time to enter details or average the number of trips and miles per to get the final total. Similarly, there isn't a good way to enter food pantry donations. They are "items" donated to a non-profit, but "cost" is not an option for valuing.
Date published: 2023-02-19
Rated 5 out of 5 by from 2022 taxes It was easy to do my 2022 taxes. It was also quick to do.
Date published: 2023-02-19
Rated 5 out of 5 by from Easiest service I've used ever Super easy and when it wasn't I always had help in an instant
Date published: 2023-02-19
Rated 5 out of 5 by from Easy to use Quick and efficient. Simple format and easy to use.
Date published: 2023-02-19
Rated 3 out of 5 by from CD 2023 issues Installed CD on a Tuesday! Uninstalled and re installed on a Thursday! Would not load, update or start program. Was taking up to 25 minutes of not doing anything before shutting it down. After Re install, all worked well UNTIL I got to very last step of paying for my E-file fee with my credit card. Program saved my return "THEN REQUIRED ME TO SIGN INTO MY ACCOUNT"! WHY did this program need me to sign in AFTER I virtually had completed my entire tax return? Would NOT accept my password. Long story short, FRUSTRATON level HIGH / 1 hour & 20 minutes on phone with customer service agent / had to request an account restoration / 24 hours later I was able to access and pay for my Efile "AS A GUEST" And filed my taxes. After I had completed that and printed out my forms, I went into the sign in box and after several links, WAS FINALLY ABLE TO RESET my password. I've used Turbo Tax for over 10 years now. NEVER HAVE I EVER DEALT WITH SO MUCH FRUSTRATION BY USING THIS PRODUCT.
Date published: 2023-02-19
Rated 5 out of 5 by from Widow grateful for Turbo Tax I've been using Turbo Tax for many years. As a retired widow, I'm on a limited budget and Turbo Tax fits my budget and makes filing so easy.
Date published: 2023-02-19
Rated 5 out of 5 by from Expects are Awesome! Estela and Jennifer were knowledgeable and great with helping me! Thank you both!
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax helped me amend an incorrect return Turbo tax helped me file quickly and easily. It also let me amend a return i filed with incorrect info
Date published: 2023-02-19
Rated 1 out of 5 by from Very frustrating They kept asking if we wanted to upgrade it for a fee.
Date published: 2023-02-19
Rated 5 out of 5 by from fisher taxes great great great great great great great great great
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 6426
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Reliable Product and I trust the results Product is pretty well organized, in that while I am gathering and organizing data, I can enter whatever section I have ready. However, when I am ready for a final review, it is rather tedious and cumbersome to have to click on each section individually and re-answer "no" to each prompt. Maybe you could offer a 'review' option that automatically went through every section showing prior entries and giving an opportunity to revise? Additionally, entering mileage for charity is very tedious to add trip by trip. If I have a detailed mileage log, does Turbo Tax need the number of trips and miles per trip? I have a non profit I support. Some trips are to bank and copy shop. Those are 6 miles. Some trips are to meetings, and are 20 - 40 miles or more. It takes a lot of time to enter details or average the number of trips and miles per to get the final total. Similarly, there isn't a good way to enter food pantry donations. They are "items" donated to a non-profit, but "cost" is not an option for valuing.
Date published: 2023-02-19
Rated 5 out of 5 by from 2022 taxes It was easy to do my 2022 taxes. It was also quick to do.
Date published: 2023-02-19
Rated 5 out of 5 by from Easiest service I've used ever Super easy and when it wasn't I always had help in an instant
Date published: 2023-02-19
Rated 5 out of 5 by from Easy to use Quick and efficient. Simple format and easy to use.
Date published: 2023-02-19
Rated 3 out of 5 by from CD 2023 issues Installed CD on a Tuesday! Uninstalled and re installed on a Thursday! Would not load, update or start program. Was taking up to 25 minutes of not doing anything before shutting it down. After Re install, all worked well UNTIL I got to very last step of paying for my E-file fee with my credit card. Program saved my return "THEN REQUIRED ME TO SIGN INTO MY ACCOUNT"! WHY did this program need me to sign in AFTER I virtually had completed my entire tax return? Would NOT accept my password. Long story short, FRUSTRATON level HIGH / 1 hour & 20 minutes on phone with customer service agent / had to request an account restoration / 24 hours later I was able to access and pay for my Efile "AS A GUEST" And filed my taxes. After I had completed that and printed out my forms, I went into the sign in box and after several links, WAS FINALLY ABLE TO RESET my password. I've used Turbo Tax for over 10 years now. NEVER HAVE I EVER DEALT WITH SO MUCH FRUSTRATION BY USING THIS PRODUCT.
Date published: 2023-02-19
Rated 5 out of 5 by from Widow grateful for Turbo Tax I've been using Turbo Tax for many years. As a retired widow, I'm on a limited budget and Turbo Tax fits my budget and makes filing so easy.
Date published: 2023-02-19
Rated 5 out of 5 by from Expects are Awesome! Estela and Jennifer were knowledgeable and great with helping me! Thank you both!
Date published: 2023-02-19
Rated 5 out of 5 by from Turbo tax helped me amend an incorrect return Turbo tax helped me file quickly and easily. It also let me amend a return i filed with incorrect info
Date published: 2023-02-19
Rated 1 out of 5 by from Very frustrating They kept asking if we wanted to upgrade it for a fee.
Date published: 2023-02-19
Rated 5 out of 5 by from fisher taxes great great great great great great great great great
Date published: 2023-02-19
All TurboTax® Offerings Reviews - Page 6426