TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awsome Very easy to use. will help you find all tax credits you can use.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is User Friendly The auto fill is awesome from year to year! Saves time and hassle!
Date published: 2022-04-19
Rated 1 out of 5 by from DID NOT ALLOW ME TO PAY IT ON TIME! I was ready to submit my tax returned but this program found some errors that were not found earlier! also would not allow me to submit my taxes because payment date would could not be todays day! Program did not tell me that, I had to figure it out after 5 tries, which delayed it even more! NEVER USE IT AGAIN!
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax is going downhill! The product keeps lacking information worse than before. Instead of providing us easy to understand in plain English, all you do is provide a popup with complicated information. And for a lot of sections there is no info available! I have to go to Google to find answers to my questions. This is the last year I use your product.
Date published: 2022-04-19
Rated 5 out of 5 by from Love TurboTax TurboTax has always provided all the necessary information needed for me to feel confident filing my personal taxes.
Date published: 2022-04-19
Rated 3 out of 5 by from Instructions weren't always clear but it was free When choosing a login name, it doesn't tell you no spaces. When signing electronically it doesn't tell you that by entering the date you are signing it. Needs more clarity.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is pretty good overall, but... Please get rid of the absurd, fake animations with the amount owed / refund amt boxes. They slow everything down, every time you enter any number... which is nonstop, due to the nature of this app. Years ago, TurboTax didn't have this problem. Would love to see it tossed, instead of wasting their customers' time, and probably playing on people's hopes along the way. Completely useless, except for irritating TT customers. On the positive side, it's pretty well organized overall, and has helped me do my taxes for years. It would be cool if the forms were a little more searchable—for instance, there is no search function inside the form 1040 Worksheet, so I couldn't find the box related to virtual currency, which was listed as an error on my federal return because I left it unchecked. There were a couple related instances where more searchability would have helped, but that was the main one. Also would be awesome if it saved your choices in certain cases, like remembering if you aren't interested in the tax credit related to not having a retirement plan offered at work. I had to go through that more than once, since I ran the federal review multiple times... seems like it ought to be able to just remember that I didn't want it, and save me the time of clicking through again. That happens elsewhere in the app, although that's the only example I remember offhand. I think it also happens when you're editing vehicle expenses—there are certain pages you only need to answer once, but can't skip through easily or quickly. Again, though, overall a good app. Would be amazing to see them make these edits, especially the time-wasting animated refund / amount due part.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo is not that good! No one called me back after over 3 attempts to get a call back for help. Application took to long to file by taxes by 12:00 a.m
Date published: 2022-04-19
Rated 5 out of 5 by from A breeze of an experience. I enjoyed the user experience of this product. It was very intuitive and provided insightful tips when I needed it the most. I do feel comfortable using TurboTax again.
Date published: 2022-04-19
Rated 4 out of 5 by from Very good It went fast and easy. Always do turbo tax online.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 643
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is awsome Very easy to use. will help you find all tax credits you can use.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is User Friendly The auto fill is awesome from year to year! Saves time and hassle!
Date published: 2022-04-19
Rated 1 out of 5 by from DID NOT ALLOW ME TO PAY IT ON TIME! I was ready to submit my tax returned but this program found some errors that were not found earlier! also would not allow me to submit my taxes because payment date would could not be todays day! Program did not tell me that, I had to figure it out after 5 tries, which delayed it even more! NEVER USE IT AGAIN!
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo Tax is going downhill! The product keeps lacking information worse than before. Instead of providing us easy to understand in plain English, all you do is provide a popup with complicated information. And for a lot of sections there is no info available! I have to go to Google to find answers to my questions. This is the last year I use your product.
Date published: 2022-04-19
Rated 5 out of 5 by from Love TurboTax TurboTax has always provided all the necessary information needed for me to feel confident filing my personal taxes.
Date published: 2022-04-19
Rated 3 out of 5 by from Instructions weren't always clear but it was free When choosing a login name, it doesn't tell you no spaces. When signing electronically it doesn't tell you that by entering the date you are signing it. Needs more clarity.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax is pretty good overall, but... Please get rid of the absurd, fake animations with the amount owed / refund amt boxes. They slow everything down, every time you enter any number... which is nonstop, due to the nature of this app. Years ago, TurboTax didn't have this problem. Would love to see it tossed, instead of wasting their customers' time, and probably playing on people's hopes along the way. Completely useless, except for irritating TT customers. On the positive side, it's pretty well organized overall, and has helped me do my taxes for years. It would be cool if the forms were a little more searchable—for instance, there is no search function inside the form 1040 Worksheet, so I couldn't find the box related to virtual currency, which was listed as an error on my federal return because I left it unchecked. There were a couple related instances where more searchability would have helped, but that was the main one. Also would be awesome if it saved your choices in certain cases, like remembering if you aren't interested in the tax credit related to not having a retirement plan offered at work. I had to go through that more than once, since I ran the federal review multiple times... seems like it ought to be able to just remember that I didn't want it, and save me the time of clicking through again. That happens elsewhere in the app, although that's the only example I remember offhand. I think it also happens when you're editing vehicle expenses—there are certain pages you only need to answer once, but can't skip through easily or quickly. Again, though, overall a good app. Would be amazing to see them make these edits, especially the time-wasting animated refund / amount due part.
Date published: 2022-04-19
Rated 1 out of 5 by from Turbo is not that good! No one called me back after over 3 attempts to get a call back for help. Application took to long to file by taxes by 12:00 a.m
Date published: 2022-04-19
Rated 5 out of 5 by from A breeze of an experience. I enjoyed the user experience of this product. It was very intuitive and provided insightful tips when I needed it the most. I do feel comfortable using TurboTax again.
Date published: 2022-04-19
Rated 4 out of 5 by from Very good It went fast and easy. Always do turbo tax online.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 643