TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Please fix the IRA Section on Roth Conversion. The IRA Roth Conversion and Re-characterization are very unclear. Please review and make this more User Friendly for next year. We spent an awful lot of time trying to figure out how to do this.
Date published: 2021-03-14
Rated 5 out of 5 by from Makes something I hate really easy. I'm pretty dumb and I hate doing stuff like taxes. Makes getting this annual chore done real easy.
Date published: 2021-03-14
Rated 3 out of 5 by from Turbo Tax Help Non existance I sent a request for clarification regarding Long Term Care Insurance a week ago and have NEVER received HELP. Is there anyone there????????
Date published: 2021-03-14
Rated 2 out of 5 by from EXPENSIVE TO USE You are becoming quite costly with every little charge you have. I believe this is the last year I will use this. Back to a CPA for me.
Date published: 2021-03-14
Rated 2 out of 5 by from Overall product fine - Live "help" was 0/10 stars The general product was fine and I had no issues. Extra services was an absolute waste of time and money. I had Crypto transactions on Coinbase - TurboTax said to download a CSV file and import - the file would not import for missing some data - I tried to import myself and had quesitons so I PAID for an upgrade for help - go on a live chat and ask for help and the agent says to me "I have no knowledge of this, 0" verbatim. So then they ask me to pull up the "?" to see what I am supposed to enter, which apparently I'm helping them learn to help me, but even after that they could not help. I ended up entering the data on my own and asked them to which they said "sounds good" and I said is it correct? and they said I dont know. So I paid for extra help, got absolutely 0 help and entered what I think is correct on my own, and ended the session. I honestly don't know what that person is trained to help with if I PAID for an upgrade, asked a specific question / waited 15 minutes to be connected to an agent, and wasn't even connected to an agent that understood my question and I got no help. 0/10 I can't even ask for a refund on the money I wasted and I dont even know if I filed correctly. I hope someone actually can review the chat I had with the agent otherwise I will take my filing elsewhere moving forward.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is good and easy My first time filing and they helped a lot. The live help feature was very helpful.
Date published: 2021-03-14
Rated 5 out of 5 by from Does the "JOB" Using again it for 4th year makes my filing simple and correct.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax makes filing your taxes easy! Turbo Tax helps make filing your taxes easy. If you don't understand something, then there are helpful hints throughout the process. You can also ask an expert if you need more in depth explanations on something within your tax return.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is the way to go!!! Easy they talk you through every detail and you can do it in the comfort of your own home.
Date published: 2021-03-14
Rated 3 out of 5 by from VA 502A - Much Better in 2019 Overall not bad, but the VA 502A instructions were really bad. I never went through this agony with 2019. I've always found TurboTax to be pretty good for Federal, but state is always a 50/50 shot at getting a good product that dumbs down the tax code for the average person to handle.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6413
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Please fix the IRA Section on Roth Conversion. The IRA Roth Conversion and Re-characterization are very unclear. Please review and make this more User Friendly for next year. We spent an awful lot of time trying to figure out how to do this.
Date published: 2021-03-14
Rated 5 out of 5 by from Makes something I hate really easy. I'm pretty dumb and I hate doing stuff like taxes. Makes getting this annual chore done real easy.
Date published: 2021-03-14
Rated 3 out of 5 by from Turbo Tax Help Non existance I sent a request for clarification regarding Long Term Care Insurance a week ago and have NEVER received HELP. Is there anyone there????????
Date published: 2021-03-14
Rated 2 out of 5 by from EXPENSIVE TO USE You are becoming quite costly with every little charge you have. I believe this is the last year I will use this. Back to a CPA for me.
Date published: 2021-03-14
Rated 2 out of 5 by from Overall product fine - Live "help" was 0/10 stars The general product was fine and I had no issues. Extra services was an absolute waste of time and money. I had Crypto transactions on Coinbase - TurboTax said to download a CSV file and import - the file would not import for missing some data - I tried to import myself and had quesitons so I PAID for an upgrade for help - go on a live chat and ask for help and the agent says to me "I have no knowledge of this, 0" verbatim. So then they ask me to pull up the "?" to see what I am supposed to enter, which apparently I'm helping them learn to help me, but even after that they could not help. I ended up entering the data on my own and asked them to which they said "sounds good" and I said is it correct? and they said I dont know. So I paid for extra help, got absolutely 0 help and entered what I think is correct on my own, and ended the session. I honestly don't know what that person is trained to help with if I PAID for an upgrade, asked a specific question / waited 15 minutes to be connected to an agent, and wasn't even connected to an agent that understood my question and I got no help. 0/10 I can't even ask for a refund on the money I wasted and I dont even know if I filed correctly. I hope someone actually can review the chat I had with the agent otherwise I will take my filing elsewhere moving forward.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is good and easy My first time filing and they helped a lot. The live help feature was very helpful.
Date published: 2021-03-14
Rated 5 out of 5 by from Does the "JOB" Using again it for 4th year makes my filing simple and correct.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax makes filing your taxes easy! Turbo Tax helps make filing your taxes easy. If you don't understand something, then there are helpful hints throughout the process. You can also ask an expert if you need more in depth explanations on something within your tax return.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax is the way to go!!! Easy they talk you through every detail and you can do it in the comfort of your own home.
Date published: 2021-03-14
Rated 3 out of 5 by from VA 502A - Much Better in 2019 Overall not bad, but the VA 502A instructions were really bad. I never went through this agony with 2019. I've always found TurboTax to be pretty good for Federal, but state is always a 50/50 shot at getting a good product that dumbs down the tax code for the average person to handle.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6413