TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from TurboTax is the one for me! Turbotax keeps track of my prior years' tax info, and, for me, that's very important. Thank you for that. There was an area concerning depreciation on my auto expenses form that was hard to figure out. Luckily, I was able to do so, but almost had to get you guys involved to accomplish the solution. The error told me what was wrong, but did not offer a remedy on how to fix the error. It took a while but, eventually, I was able to understand what needed to be done.
Date published: 2021-10-14
Rated 1 out of 5 by from TurboTax leaves you hanging way too much Kept getting weird messages about errors and then got thrown into the weeds of random forms, with no guidance of how to complete them. Then after stumbling through all of that, when I tried to e-file, it kept insisting there was a still some error on the Question K section of the CA return saying there was a name field that needed to be filled in, but when I filled it in and tried to e-file again, it then said there was an error and that the name field should be left BLANK! So which is it, TurboTax?? Now I can't e-file my state return due to this idiocy. Very buggy and non-user friendly software, very disappointed. Will not use this product anymore.
Date published: 2021-10-14
Rated 5 out of 5 by from Excellent Every Year! The only glitch this year was one of my own making. The Turbotax professional helped me to find and fix it (no charge).
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo tax was great.. I was in the hospital and my friend was checking it
Date published: 2021-10-14
Rated 5 out of 5 by from Just finished my tax return, very happy! Good communication and assistance. I would use Turbotax again.
Date published: 2021-10-14
Rated 5 out of 5 by from Ana couldn't have been more helpful. Reviewing my account. We changed password and submitted my return.
Date published: 2021-10-14
Rated 5 out of 5 by from GREAT I use it every year! The chat feature is great and my agent was very helpful.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo tax first time user Very easy to follow instructions on both 1040 and Business Sub S forms. No anxiety. Will use from now on.
Date published: 2021-10-14
Rated 4 out of 5 by from Turbo Tax is good, but not perfect! I paid my estimates tax when I got an extension, May 15. The program would not let me efile the return until I completed the tax payment method. That's when I got the live help!
Date published: 2021-10-14
Rated 4 out of 5 by from Turbo Tax was easy to use. I had one day left before Oct. 15, and Turbo Tax made a usually stressful experience relatively simple. I am very grateful.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 65
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is the one for me! Turbotax keeps track of my prior years' tax info, and, for me, that's very important. Thank you for that. There was an area concerning depreciation on my auto expenses form that was hard to figure out. Luckily, I was able to do so, but almost had to get you guys involved to accomplish the solution. The error told me what was wrong, but did not offer a remedy on how to fix the error. It took a while but, eventually, I was able to understand what needed to be done.
Date published: 2021-10-14
Rated 1 out of 5 by from TurboTax leaves you hanging way too much Kept getting weird messages about errors and then got thrown into the weeds of random forms, with no guidance of how to complete them. Then after stumbling through all of that, when I tried to e-file, it kept insisting there was a still some error on the Question K section of the CA return saying there was a name field that needed to be filled in, but when I filled it in and tried to e-file again, it then said there was an error and that the name field should be left BLANK! So which is it, TurboTax?? Now I can't e-file my state return due to this idiocy. Very buggy and non-user friendly software, very disappointed. Will not use this product anymore.
Date published: 2021-10-14
Rated 5 out of 5 by from Excellent Every Year! The only glitch this year was one of my own making. The Turbotax professional helped me to find and fix it (no charge).
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo tax was great.. I was in the hospital and my friend was checking it
Date published: 2021-10-14
Rated 5 out of 5 by from Just finished my tax return, very happy! Good communication and assistance. I would use Turbotax again.
Date published: 2021-10-14
Rated 5 out of 5 by from Ana couldn't have been more helpful. Reviewing my account. We changed password and submitted my return.
Date published: 2021-10-14
Rated 5 out of 5 by from GREAT I use it every year! The chat feature is great and my agent was very helpful.
Date published: 2021-10-14
Rated 5 out of 5 by from Turbo tax first time user Very easy to follow instructions on both 1040 and Business Sub S forms. No anxiety. Will use from now on.
Date published: 2021-10-14
Rated 4 out of 5 by from Turbo Tax is good, but not perfect! I paid my estimates tax when I got an extension, May 15. The program would not let me efile the return until I completed the tax payment method. That's when I got the live help!
Date published: 2021-10-14
Rated 4 out of 5 by from Turbo Tax was easy to use. I had one day left before Oct. 15, and Turbo Tax made a usually stressful experience relatively simple. I am very grateful.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 65