TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Horrible instructions if you want AOTC I have used TT for years and realized this year that I have missed out on a huge credit for college students! I did claim it (American Opportunity Tax Credit) but with no help from TT. I have spent hours and have had to search through the turbo tax community to see how to do things. Finally had to basically jury rig numbers on 1098 T and in answering questions on TT in order to get the numbers on the tax form itself come out correctly so that I could claim the credit that is rightfully mine. I can not blame this entirely on TT--a lot of the problem is the way the IRS approaches it. But between TT and the IRS lots of college students and their parents are losing out on a huge tax credit (up to $4000!)
Date published: 2021-03-14
Rated 5 out of 5 by from 2020 Tax Return First time use. Easy to follow and great ways to ask questions
Date published: 2021-03-14
Rated 5 out of 5 by from Exceptionally Stream-Line Tax info is easily accessible when needed, without bogging the process down with info that is not need by the filer. This keeps questions to a minimal, as well as added confusion attributed to excess info.
Date published: 2021-03-14
Rated 1 out of 5 by from No tax help available like in previous years In previous years using TurboTax for Business, I was able to contact an expert as needed with urgent tax questions. But, I was informed AFTER I purchased the software that no help is provided. Very disappointing
Date published: 2021-03-14
Rated 4 out of 5 by from Good w some shortcomings Have used TT for several years and like it, yet wish it were not so slow and wish it had better context sensitive help. On this year's, I found an apparent bug where I wanted to print only my state return and selected as such, but the federal was included after the state and I could only eliminate it by selecting out those pages. If I had not checked I would have wasted 10 pages of paper and ink.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is straightforward and easy to use! I really like how TurboTax walks you through the income and expense sections and asks questions!
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Made Life Easy This was my first time filling myself and turbo tax made the process so simple and easy Thanks TurboTax
Date published: 2021-03-14
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for the last several years. I love it! Some years my returns are simple and others more complex. TurboTax fits all my need.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax really helps! I loved chatting with an expert when I was stuck on an issue!
Date published: 2021-03-14
Rated 5 out of 5 by from First Time not using a person Was really nervous but was super easy to use and being someone not very techy to begin with was very user friendly!
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6397
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Horrible instructions if you want AOTC I have used TT for years and realized this year that I have missed out on a huge credit for college students! I did claim it (American Opportunity Tax Credit) but with no help from TT. I have spent hours and have had to search through the turbo tax community to see how to do things. Finally had to basically jury rig numbers on 1098 T and in answering questions on TT in order to get the numbers on the tax form itself come out correctly so that I could claim the credit that is rightfully mine. I can not blame this entirely on TT--a lot of the problem is the way the IRS approaches it. But between TT and the IRS lots of college students and their parents are losing out on a huge tax credit (up to $4000!)
Date published: 2021-03-14
Rated 5 out of 5 by from 2020 Tax Return First time use. Easy to follow and great ways to ask questions
Date published: 2021-03-14
Rated 5 out of 5 by from Exceptionally Stream-Line Tax info is easily accessible when needed, without bogging the process down with info that is not need by the filer. This keeps questions to a minimal, as well as added confusion attributed to excess info.
Date published: 2021-03-14
Rated 1 out of 5 by from No tax help available like in previous years In previous years using TurboTax for Business, I was able to contact an expert as needed with urgent tax questions. But, I was informed AFTER I purchased the software that no help is provided. Very disappointing
Date published: 2021-03-14
Rated 4 out of 5 by from Good w some shortcomings Have used TT for several years and like it, yet wish it were not so slow and wish it had better context sensitive help. On this year's, I found an apparent bug where I wanted to print only my state return and selected as such, but the federal was included after the state and I could only eliminate it by selecting out those pages. If I had not checked I would have wasted 10 pages of paper and ink.
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is straightforward and easy to use! I really like how TurboTax walks you through the income and expense sections and asks questions!
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax Made Life Easy This was my first time filling myself and turbo tax made the process so simple and easy Thanks TurboTax
Date published: 2021-03-14
Rated 5 out of 5 by from Love Turbo Tax! I have used Turbo Tax for the last several years. I love it! Some years my returns are simple and others more complex. TurboTax fits all my need.
Date published: 2021-03-14
Rated 5 out of 5 by from Turbo Tax really helps! I loved chatting with an expert when I was stuck on an issue!
Date published: 2021-03-14
Rated 5 out of 5 by from First Time not using a person Was really nervous but was super easy to use and being someone not very techy to begin with was very user friendly!
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6397