TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from turbo tax i have used this program for years and have always found it easy to use, reliable. and can get questions answered quickly.
Date published: 2022-04-14
Rated 5 out of 5 by from Always easy to use Just makes it easy if you want to understand your own return.
Date published: 2022-04-14
Rated 1 out of 5 by from I had a terrible experience Howard was rude, condescending, and didn't respond to my messages. I will not be using Turbotax next year.
Date published: 2022-04-14
Rated 3 out of 5 by from Unable to enter medical costs Wasn't able to enter medical expenses - would not take my entry when attempted to enter the coasts?? Not able to access live person to talk to. I also thought state tax filing was free when purchasing Federal but I had to pay additional $25. Therefore giving average.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use Very easy to use and non-time consuming. Made filing my taxes easy
Date published: 2022-04-14
Rated 5 out of 5 by from EASY TO USE We have used TurboTax for years. It makes our life so much easier. I know my numbers are correct and I have all of the deductions we are eligible for.
Date published: 2022-04-14
Rated 4 out of 5 by from It was not bad Alot of stuff was a little repetitive an unnecessary
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is easy to use. I liked the little picture clues the app supplies to help users find information on their forms.
Date published: 2022-04-14
Rated 5 out of 5 by from awesome awesome, user friendly service. easy to fill tax fillings.
Date published: 2022-04-14
Rated 1 out of 5 by from Had major problem with TurboTax several problems First - The company I retired from sent me a 1099- Misc form for subsidizing my supplemental medicare cost. I went to where TurboTax directed me and reported it. The system then said I was self-employed and asked additional questions. I zeroed it out and reported the income in another location. In checking out my bill was for self-employed. I spent hours trying to fix this and finally got someone to talk to. They said it couldn't be changed and that was what I had to pay. I asked to talk to their supervisor and after being on hold, they came back and said they would send me a credit. I said I had been paying $49 in years past. When I used the credit, I was charged $79 +. I had already wasted too much time so I went on. When it came time to print my forms I had problems. Going to your automatic system with my questions, I kept getting answers that had nothing to do with my problem. I finally got notice that someone would call me in 5 minutes. Ten minutes later Jamir called from 800-446-8848 and when I asked for help, he put me on hold. Twelve minutes later he came back asked more questions and said he would put me on hold while checked. I asked if he could get the answer and then call me. He said he could not to that and when I pressed him he talked in circles and after I was on the line for 20 minutes, he cut me off. Today I went back into the system and worked to get someone to call. Kimberly at the same number listened to my problem and after 7 minutes she told me her computer wasn't working and she would have to transfer me to someone else. I think I went back to the very beginning but after waiting a short time Alexander answered. I went over my problem again and he asked me to go to some location and hit shift/enter (think that was it). Alexander was now in my computer. I was shocked but he walked through my error and got my forms printed. I was not comfortable with him getting on the computer but he did the job quickly. This problem was my error and I appreciated Alexander's job. In summary - I paid more than I should have and spent way too much time getting the job done. I have used TurboTax for over 20 years but this could be my last year. One more - this form requires you to agree to your rules - I am trying to give you feedback to help you. Never ask me for feedback again!!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 6386
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbo tax i have used this program for years and have always found it easy to use, reliable. and can get questions answered quickly.
Date published: 2022-04-14
Rated 5 out of 5 by from Always easy to use Just makes it easy if you want to understand your own return.
Date published: 2022-04-14
Rated 1 out of 5 by from I had a terrible experience Howard was rude, condescending, and didn't respond to my messages. I will not be using Turbotax next year.
Date published: 2022-04-14
Rated 3 out of 5 by from Unable to enter medical costs Wasn't able to enter medical expenses - would not take my entry when attempted to enter the coasts?? Not able to access live person to talk to. I also thought state tax filing was free when purchasing Federal but I had to pay additional $25. Therefore giving average.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use Very easy to use and non-time consuming. Made filing my taxes easy
Date published: 2022-04-14
Rated 5 out of 5 by from EASY TO USE We have used TurboTax for years. It makes our life so much easier. I know my numbers are correct and I have all of the deductions we are eligible for.
Date published: 2022-04-14
Rated 4 out of 5 by from It was not bad Alot of stuff was a little repetitive an unnecessary
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax is easy to use. I liked the little picture clues the app supplies to help users find information on their forms.
Date published: 2022-04-14
Rated 5 out of 5 by from awesome awesome, user friendly service. easy to fill tax fillings.
Date published: 2022-04-14
Rated 1 out of 5 by from Had major problem with TurboTax several problems First - The company I retired from sent me a 1099- Misc form for subsidizing my supplemental medicare cost. I went to where TurboTax directed me and reported it. The system then said I was self-employed and asked additional questions. I zeroed it out and reported the income in another location. In checking out my bill was for self-employed. I spent hours trying to fix this and finally got someone to talk to. They said it couldn't be changed and that was what I had to pay. I asked to talk to their supervisor and after being on hold, they came back and said they would send me a credit. I said I had been paying $49 in years past. When I used the credit, I was charged $79 +. I had already wasted too much time so I went on. When it came time to print my forms I had problems. Going to your automatic system with my questions, I kept getting answers that had nothing to do with my problem. I finally got notice that someone would call me in 5 minutes. Ten minutes later Jamir called from 800-446-8848 and when I asked for help, he put me on hold. Twelve minutes later he came back asked more questions and said he would put me on hold while checked. I asked if he could get the answer and then call me. He said he could not to that and when I pressed him he talked in circles and after I was on the line for 20 minutes, he cut me off. Today I went back into the system and worked to get someone to call. Kimberly at the same number listened to my problem and after 7 minutes she told me her computer wasn't working and she would have to transfer me to someone else. I think I went back to the very beginning but after waiting a short time Alexander answered. I went over my problem again and he asked me to go to some location and hit shift/enter (think that was it). Alexander was now in my computer. I was shocked but he walked through my error and got my forms printed. I was not comfortable with him getting on the computer but he did the job quickly. This problem was my error and I appreciated Alexander's job. In summary - I paid more than I should have and spent way too much time getting the job done. I have used TurboTax for over 20 years but this could be my last year. One more - this form requires you to agree to your rules - I am trying to give you feedback to help you. Never ask me for feedback again!!
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 6386