TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by
yv15 from
too many forms created
I did not need form 8812 and 8895 and yet they are submitted as part of the tax return. We tried deleting the forms and they were still submitted anyways. also many errors on State and zip codes, we can't enter as we live outside US. Phone numbers are also US format. It's been years we used Turbotax, and these simple issues are still not fixed. And you made it more complex as now we can't efile unless using one of the state codes before allowing us to efile. It has become worse by the year, really disappointed this time.
Date published: 2022-04-18
Rated 4 out of 5 by
Walter R from
To File Your State Tax Return
It is not free to electronically file your State Tax Return with Turbo Tax. Turbo Tax should change its advertisement to state it charges to electronically file your State Tax and that there is no charge to file the Federal Tax Forms. TurboTax should provide a free link to all States, Territories and Districts (eg. Washington, District of Columbia) of thr United Started as they do for the Federal Tax return.
Date published: 2022-04-18
Rated 5 out of 5 by
fishfishee from
so easy to use!
Turbo tax goes simply through everything, step by step. There are also little pop-ups you can click on to answer any questions and they explain things well.
Date published: 2022-04-18
Rated 5 out of 5 by
TaxWoes123 from
TurboTax is life-changing
I'm so thankful to have TurboTax guidance. I couldn't have done it alone.
Date published: 2022-04-18
Rated 1 out of 5 by
thousandelephants from
Good but with conditions
Interface is good. No options to downgrade without erasing data. You have to do everything from scratch. It didn't reduce the fee when I didn't utilize the Premier features (rental, home etc). Since I was running late, I couldn't take my chances and continue paying higher for the filing fee. Service taxes don't show up till the end. Support is not available 24x7
Date published: 2022-04-18
Rated 1 out of 5 by
Water Guy from
Free Federal e-file is false.
Last year (2020) I could not download brokerage statements when filing during the extended filing period. This year (2021) "free" federal e-file was rejected by the IRS three times, even after I verified I had included the correct information. I'm going to look for a better alternative next year. Consumer Reports ratings mean nothing if the product does not work as advertised.
Date published: 2022-04-18
Rated 5 out of 5 by
Girlkitty from
Seven years and counting
Every year we use Turbotax because it is so easy and thorough.
Date published: 2022-04-18
Rated 5 out of 5 by
arv15 from
Great service
great experience, easy to use. thanks for everything
Date published: 2022-04-18
Rated 5 out of 5 by
sunil rao from
very Easy to proceed and understand
very user friendly and easy to understand the questions
Date published: 2022-04-18
Rated 5 out of 5 by
Diver2022 from
Fast and Easy!
Point and click through automatic choices makes it fast and easy!
All TurboTax® Offerings Reviews - Page 6385
Date published: 2022-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
yv15 from
too many forms created
I did not need form 8812 and 8895 and yet they are submitted as part of the tax return. We tried deleting the forms and they were still submitted anyways. also many errors on State and zip codes, we can't enter as we live outside US. Phone numbers are also US format. It's been years we used Turbotax, and these simple issues are still not fixed. And you made it more complex as now we can't efile unless using one of the state codes before allowing us to efile. It has become worse by the year, really disappointed this time.
Date published: 2022-04-18
Rated 4 out of 5 by
Walter R from
To File Your State Tax Return
It is not free to electronically file your State Tax Return with Turbo Tax. Turbo Tax should change its advertisement to state it charges to electronically file your State Tax and that there is no charge to file the Federal Tax Forms. TurboTax should provide a free link to all States, Territories and Districts (eg. Washington, District of Columbia) of thr United Started as they do for the Federal Tax return.
Date published: 2022-04-18
Rated 5 out of 5 by
fishfishee from
so easy to use!
Turbo tax goes simply through everything, step by step. There are also little pop-ups you can click on to answer any questions and they explain things well.
Date published: 2022-04-18
Rated 5 out of 5 by
TaxWoes123 from
TurboTax is life-changing
I'm so thankful to have TurboTax guidance. I couldn't have done it alone.
Date published: 2022-04-18
Rated 1 out of 5 by
thousandelephants from
Good but with conditions
Interface is good. No options to downgrade without erasing data. You have to do everything from scratch. It didn't reduce the fee when I didn't utilize the Premier features (rental, home etc). Since I was running late, I couldn't take my chances and continue paying higher for the filing fee. Service taxes don't show up till the end. Support is not available 24x7
Date published: 2022-04-18
Rated 1 out of 5 by
Water Guy from
Free Federal e-file is false.
Last year (2020) I could not download brokerage statements when filing during the extended filing period. This year (2021) "free" federal e-file was rejected by the IRS three times, even after I verified I had included the correct information. I'm going to look for a better alternative next year. Consumer Reports ratings mean nothing if the product does not work as advertised.
Date published: 2022-04-18
Rated 5 out of 5 by
Girlkitty from
Seven years and counting
Every year we use Turbotax because it is so easy and thorough.
Date published: 2022-04-18
Rated 5 out of 5 by
arv15 from
Great service
great experience, easy to use. thanks for everything
Date published: 2022-04-18
Rated 5 out of 5 by
sunil rao from
very Easy to proceed and understand
very user friendly and easy to understand the questions
Date published: 2022-04-18
Rated 5 out of 5 by
Diver2022 from
Fast and Easy!
Point and click through automatic choices makes it fast and easy!
All TurboTax® Offerings Reviews - Page 6385
Date published: 2022-04-18