TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from too many forms created I did not need form 8812 and 8895 and yet they are submitted as part of the tax return. We tried deleting the forms and they were still submitted anyways. also many errors on State and zip codes, we can't enter as we live outside US. Phone numbers are also US format. It's been years we used Turbotax, and these simple issues are still not fixed. And you made it more complex as now we can't efile unless using one of the state codes before allowing us to efile. It has become worse by the year, really disappointed this time.
Date published: 2022-04-18
Rated 4 out of 5 by from To File Your State Tax Return It is not free to electronically file your State Tax Return with Turbo Tax. Turbo Tax should change its advertisement to state it charges to electronically file your State Tax and that there is no charge to file the Federal Tax Forms. TurboTax should provide a free link to all States, Territories and Districts (eg. Washington, District of Columbia) of thr United Started as they do for the Federal Tax return.
Date published: 2022-04-18
Rated 5 out of 5 by from so easy to use! Turbo tax goes simply through everything, step by step. There are also little pop-ups you can click on to answer any questions and they explain things well.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is life-changing I'm so thankful to have TurboTax guidance. I couldn't have done it alone.
Date published: 2022-04-18
Rated 1 out of 5 by from Good but with conditions Interface is good. No options to downgrade without erasing data. You have to do everything from scratch. It didn't reduce the fee when I didn't utilize the Premier features (rental, home etc). Since I was running late, I couldn't take my chances and continue paying higher for the filing fee. Service taxes don't show up till the end. Support is not available 24x7
Date published: 2022-04-18
Rated 1 out of 5 by from Free Federal e-file is false. Last year (2020) I could not download brokerage statements when filing during the extended filing period. This year (2021) "free" federal e-file was rejected by the IRS three times, even after I verified I had included the correct information. I'm going to look for a better alternative next year. Consumer Reports ratings mean nothing if the product does not work as advertised.
Date published: 2022-04-18
Rated 5 out of 5 by from Seven years and counting Every year we use Turbotax because it is so easy and thorough.
Date published: 2022-04-18
Rated 5 out of 5 by from Great service great experience, easy to use. thanks for everything
Date published: 2022-04-18
Rated 5 out of 5 by from very Easy to proceed and understand very user friendly and easy to understand the questions
Date published: 2022-04-18
Rated 5 out of 5 by from Fast and Easy! Point and click through automatic choices makes it fast and easy!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6385
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from too many forms created I did not need form 8812 and 8895 and yet they are submitted as part of the tax return. We tried deleting the forms and they were still submitted anyways. also many errors on State and zip codes, we can't enter as we live outside US. Phone numbers are also US format. It's been years we used Turbotax, and these simple issues are still not fixed. And you made it more complex as now we can't efile unless using one of the state codes before allowing us to efile. It has become worse by the year, really disappointed this time.
Date published: 2022-04-18
Rated 4 out of 5 by from To File Your State Tax Return It is not free to electronically file your State Tax Return with Turbo Tax. Turbo Tax should change its advertisement to state it charges to electronically file your State Tax and that there is no charge to file the Federal Tax Forms. TurboTax should provide a free link to all States, Territories and Districts (eg. Washington, District of Columbia) of thr United Started as they do for the Federal Tax return.
Date published: 2022-04-18
Rated 5 out of 5 by from so easy to use! Turbo tax goes simply through everything, step by step. There are also little pop-ups you can click on to answer any questions and they explain things well.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is life-changing I'm so thankful to have TurboTax guidance. I couldn't have done it alone.
Date published: 2022-04-18
Rated 1 out of 5 by from Good but with conditions Interface is good. No options to downgrade without erasing data. You have to do everything from scratch. It didn't reduce the fee when I didn't utilize the Premier features (rental, home etc). Since I was running late, I couldn't take my chances and continue paying higher for the filing fee. Service taxes don't show up till the end. Support is not available 24x7
Date published: 2022-04-18
Rated 1 out of 5 by from Free Federal e-file is false. Last year (2020) I could not download brokerage statements when filing during the extended filing period. This year (2021) "free" federal e-file was rejected by the IRS three times, even after I verified I had included the correct information. I'm going to look for a better alternative next year. Consumer Reports ratings mean nothing if the product does not work as advertised.
Date published: 2022-04-18
Rated 5 out of 5 by from Seven years and counting Every year we use Turbotax because it is so easy and thorough.
Date published: 2022-04-18
Rated 5 out of 5 by from Great service great experience, easy to use. thanks for everything
Date published: 2022-04-18
Rated 5 out of 5 by from very Easy to proceed and understand very user friendly and easy to understand the questions
Date published: 2022-04-18
Rated 5 out of 5 by from Fast and Easy! Point and click through automatic choices makes it fast and easy!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6385