TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281604 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Very detail and helpful This is my 3rd yr and I’m well pleased.they help me get the most out of my return.
Date published: 2021-03-16
Rated 5 out of 5 by from USE THIS IF YOU ARE POOR So easy a cave man could do it! I'm not your average everyday stupid. I'm ADVANCED STUPID and I could figure out how to do this, SO CAN YOOOOOUUUUUU!
Date published: 2021-03-16
Rated 5 out of 5 by from So easy I was a little nervous when starting, but it was so easy
Date published: 2021-03-16
Rated 3 out of 5 by from Support is nonexistent Rejected because IRS had not processed 2019 return.Calling Support was a waste of time.
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is awesome!! Very quick and easy and many helpful tools if you are unsure about something. Definitely going to be using TurboTax from now on!
Date published: 2021-03-16
Rated 4 out of 5 by from great directions They are really good at pinpointing errors when filing and make it convenient to fix them.
Date published: 2021-03-16
Rated 5 out of 5 by from turbo is great Very easy to follow. When reviewing items it never took me back to that item after a change?
Date published: 2021-03-16
Rated 3 out of 5 by from Does the job if you have enough patience The hardest part is actually getting the software. Each year a day or two before the deadline, I go online to download the software. Each year somehow my account credentials get goofed up (I keep secure copy of all my credentials) To restore credentials requires jumping through a pile of hoops and waiting several working days. A tech company that can't re-enable your account immediately??? The Intuit website is just a giant commercial for their products, it is NOT intuitive to use, and it isn't even close to being customer centric. Do these companies not use user focus groups to create friendly and productive web sites? The apps that my company creates can be successfully used by a five year old. So each year I just buy it anonymously because I don't have several working days to get my account re-enabled. It would seem as the tax deadlines get closer they would staff up. It isn't like they don't know the dates in advance for the next couple decades. It is possible that there are not enough qualified customer support personnel available to handle the tax deadline periods. Well then you better have every single one of your Executive and Admin staff manning a customer service phone/chat. If those groups are jumping in to help the user have a smooth experience during a stressful time then that might explain why after decades Intuit has become a mediocre company. I am pretty sure I am not alone in these opinions. Many people are looking for other options and we will certainly not hesitate to change if a strong performer arrives on the scene. Our loyalty ran out a few years ago after using Intuit from the beginning. I hope you can get it together otherwise you will join a LONG list of companies that owned the market and no longer exist. Thank you, Greg San Diego
Date published: 2021-03-16
Rated 4 out of 5 by from Turbo tax is great It made me bond with my partner who is very smart& can help do taxes easier.
Date published: 2021-03-16
Rated 5 out of 5 by from great place to get taxes done you come back year after year if the work is done right. and look i'm back for another year.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6379
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very detail and helpful This is my 3rd yr and I’m well pleased.they help me get the most out of my return.
Date published: 2021-03-16
Rated 5 out of 5 by from USE THIS IF YOU ARE POOR So easy a cave man could do it! I'm not your average everyday stupid. I'm ADVANCED STUPID and I could figure out how to do this, SO CAN YOOOOOUUUUUU!
Date published: 2021-03-16
Rated 5 out of 5 by from So easy I was a little nervous when starting, but it was so easy
Date published: 2021-03-16
Rated 3 out of 5 by from Support is nonexistent Rejected because IRS had not processed 2019 return.Calling Support was a waste of time.
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is awesome!! Very quick and easy and many helpful tools if you are unsure about something. Definitely going to be using TurboTax from now on!
Date published: 2021-03-16
Rated 4 out of 5 by from great directions They are really good at pinpointing errors when filing and make it convenient to fix them.
Date published: 2021-03-16
Rated 5 out of 5 by from turbo is great Very easy to follow. When reviewing items it never took me back to that item after a change?
Date published: 2021-03-16
Rated 3 out of 5 by from Does the job if you have enough patience The hardest part is actually getting the software. Each year a day or two before the deadline, I go online to download the software. Each year somehow my account credentials get goofed up (I keep secure copy of all my credentials) To restore credentials requires jumping through a pile of hoops and waiting several working days. A tech company that can't re-enable your account immediately??? The Intuit website is just a giant commercial for their products, it is NOT intuitive to use, and it isn't even close to being customer centric. Do these companies not use user focus groups to create friendly and productive web sites? The apps that my company creates can be successfully used by a five year old. So each year I just buy it anonymously because I don't have several working days to get my account re-enabled. It would seem as the tax deadlines get closer they would staff up. It isn't like they don't know the dates in advance for the next couple decades. It is possible that there are not enough qualified customer support personnel available to handle the tax deadline periods. Well then you better have every single one of your Executive and Admin staff manning a customer service phone/chat. If those groups are jumping in to help the user have a smooth experience during a stressful time then that might explain why after decades Intuit has become a mediocre company. I am pretty sure I am not alone in these opinions. Many people are looking for other options and we will certainly not hesitate to change if a strong performer arrives on the scene. Our loyalty ran out a few years ago after using Intuit from the beginning. I hope you can get it together otherwise you will join a LONG list of companies that owned the market and no longer exist. Thank you, Greg San Diego
Date published: 2021-03-16
Rated 4 out of 5 by from Turbo tax is great It made me bond with my partner who is very smart& can help do taxes easier.
Date published: 2021-03-16
Rated 5 out of 5 by from great place to get taxes done you come back year after year if the work is done right. and look i'm back for another year.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6379