TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax Good Turbotax support team is very responsive and professional. What i hope is that they have more knowledge training.
Date published: 2022-04-13
Rated 3 out of 5 by from You can't view your own tax file before it's filed By no fault of the tax experts that assist you in "Premier full service", Turbo Tax has decided that you don't get to view your own tax file as it's being worked on or any time before it's filed. Why?? I'm paying a premium price to not have to do my taxes - but I still would like to SEE my taxes. I want to be able to look it over, edit it, and confirm the information is correct while my tax expert is working on it. It felt like I didn't own my own tax file. And that's a scary thought. In addition to this bizarre product experience, if I wanted to edit my own tax file, I can "leave full service" but that would mean all of the work my tax expert had already done would be lost. Time to start over. I won't be choosing this option next year.
Date published: 2022-04-13
Rated 5 out of 5 by from User Friendly Not as user friendly as in the past...Took longer....Still the best on line tax service
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax can handle even complicated taxes I bought a house, got solar, had investments, trust money, income coming from all over, and I thought my taxes would be too complicated for turbo tax but they did an excellent job and I am certain I am getting my max refund.
Date published: 2022-04-13
Rated 5 out of 5 by from i give yall a 10 i had some trouble with a few things but i worked it out
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax love was great! TurboTax live was great! Mamie was amazing. She was very prompt with everything needed!
Date published: 2022-04-13
Rated 4 out of 5 by from Hard to download software so I just used online I tried to use the costco download, but it took too long and was complicated (mac versus pc).. so I just went ahead and started filing online.. found this to be a lot easier even if the cost was double what Costco would have been. More cost, but worth it..
Date published: 2022-04-13
Rated 5 out of 5 by from turbotax is great they were very helpful in working me through the confusing areas of my 2021 tax return
Date published: 2022-04-13
Rated 1 out of 5 by from Very DISAPPOINTING e-filing does not work due to technical issue with attaching signed 8825 RREE pdf. Problem has existed for last 2 years and no fix by TT. Pathetic. Wasted alot of valuable time trying to troubleshoot, no solution. Wasted more time printing and mailing.
Date published: 2022-04-13
Rated 5 out of 5 by from check everything it was easy like sunday morning everything worked as it should
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 6370
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Good Turbotax support team is very responsive and professional. What i hope is that they have more knowledge training.
Date published: 2022-04-13
Rated 3 out of 5 by from You can't view your own tax file before it's filed By no fault of the tax experts that assist you in "Premier full service", Turbo Tax has decided that you don't get to view your own tax file as it's being worked on or any time before it's filed. Why?? I'm paying a premium price to not have to do my taxes - but I still would like to SEE my taxes. I want to be able to look it over, edit it, and confirm the information is correct while my tax expert is working on it. It felt like I didn't own my own tax file. And that's a scary thought. In addition to this bizarre product experience, if I wanted to edit my own tax file, I can "leave full service" but that would mean all of the work my tax expert had already done would be lost. Time to start over. I won't be choosing this option next year.
Date published: 2022-04-13
Rated 5 out of 5 by from User Friendly Not as user friendly as in the past...Took longer....Still the best on line tax service
Date published: 2022-04-13
Rated 5 out of 5 by from Turbo Tax can handle even complicated taxes I bought a house, got solar, had investments, trust money, income coming from all over, and I thought my taxes would be too complicated for turbo tax but they did an excellent job and I am certain I am getting my max refund.
Date published: 2022-04-13
Rated 5 out of 5 by from i give yall a 10 i had some trouble with a few things but i worked it out
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax love was great! TurboTax live was great! Mamie was amazing. She was very prompt with everything needed!
Date published: 2022-04-13
Rated 4 out of 5 by from Hard to download software so I just used online I tried to use the costco download, but it took too long and was complicated (mac versus pc).. so I just went ahead and started filing online.. found this to be a lot easier even if the cost was double what Costco would have been. More cost, but worth it..
Date published: 2022-04-13
Rated 5 out of 5 by from turbotax is great they were very helpful in working me through the confusing areas of my 2021 tax return
Date published: 2022-04-13
Rated 1 out of 5 by from Very DISAPPOINTING e-filing does not work due to technical issue with attaching signed 8825 RREE pdf. Problem has existed for last 2 years and no fix by TT. Pathetic. Wasted alot of valuable time trying to troubleshoot, no solution. Wasted more time printing and mailing.
Date published: 2022-04-13
Rated 5 out of 5 by from check everything it was easy like sunday morning everything worked as it should
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 6370