TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Less consistent, less helpful, more complicated I've used Turbo tax for a dozen years now. Single and married. Every year, the experience gets worse. The terms aren't applied consistently. I get reprompted for literally the same question multiple times through a session. My progress doesn't get saved and I have to restart whole sections. The import functionality at the first screen is correct, but once moving forward everything is the wrong value, wrong name, etc. We had a whole state bug out because it said our school code was wrong, but none of the screens it would let us get to could change it, and we had to restart. The terminology is super unclear. For Massachusetts, there are a lot of norms around remote work and specific implementations for 2021 - that were NOT there. All the examples were completely wrong for Mass, which is a load of fun. Isn't that why we pay for these services, so they know these things? VERY complicated, a lot of repetition, buggy, and inaccurate. I used to love this, but the last two years this service has been awful.
Date published: 2022-04-10
Rated 3 out of 5 by from You charged me more than you offered - for shame I was extremely unhappy with the purchase process. I was offered a $10 discount for the state filing, but when I went to purchase it the discount was gone. I tried to just leave the page, but it went ahead and processed my purchase. When I complained, I got a royal runaround from your customer people, who said that I had made the purchase (i had NOT!. It leaves an awful aftertaste and I will never feel the same about Turbotax. Lousy way to do business, imho.
Date published: 2022-04-10
Rated 3 out of 5 by from Good tool to do taxes. This year Turbo Tax has become very expensive. It cost about $110 plus to complete simple seniors federal and State return and E file. Next year I have to find other alternative.
Date published: 2022-04-10
Rated 5 out of 5 by from love turbo tax it was so easy to use. explained everything i needed to know. helped me get a larger refund too.
Date published: 2022-04-10
Rated 5 out of 5 by from Year after year simplicity I have been utilizing turbo tax since the day's of buying the CD-ROM in the store and completing my taxes. Could not be easier.
Date published: 2022-04-10
Rated 5 out of 5 by from less painful less painful w/turbo tax..................................
Date published: 2022-04-10
Rated 5 out of 5 by from So easy and reliable with Turbo Tax I've been using TurboTax for years to file faxes that include income from business as well as traditional W2 income. TurboTax provides reliable guidance through the process that provides confidence and security. Thank you, TurboTax!
Date published: 2022-04-10
Rated 3 out of 5 by from Getting buggier There were several buggy areas and typos. I tried to report the bugs but there were no real ways to do this. I went throught the guided tour, TurboTax did not recognize my child deductions. I had to manually revisit these areas to make manual changes. I think you guys should seek out technical people (engineers, softwaarre developers) who use this product to help report legit bugs and errors.
Date published: 2022-04-10
Rated 4 out of 5 by from Wish there was a scaled down version Needed this for a simple trust/estate return with limited dividend income, so no taxes and nothing special. Did not need full blown business version, but this is the only version that handles my simple situation. Would like a cheaper, scaled down version. Distributions are confusing - no income was distributed, but other distributions were made - difficult to get clarity on what to include and where. Otherwise, simple to use and very simple to file.
Date published: 2022-04-10
Rated 3 out of 5 by from TurboTax works ok.. not as great as it could be. TurboTax seems to have gotten slower over the years. With the Tax year 2021 software.. it will have a 'please wait' message with a little circle with many of the screens I go into. In previous years.. there wasn't that delay when going into certain screens, etc. Otherwise it seems to work ok.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 6365
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Less consistent, less helpful, more complicated I've used Turbo tax for a dozen years now. Single and married. Every year, the experience gets worse. The terms aren't applied consistently. I get reprompted for literally the same question multiple times through a session. My progress doesn't get saved and I have to restart whole sections. The import functionality at the first screen is correct, but once moving forward everything is the wrong value, wrong name, etc. We had a whole state bug out because it said our school code was wrong, but none of the screens it would let us get to could change it, and we had to restart. The terminology is super unclear. For Massachusetts, there are a lot of norms around remote work and specific implementations for 2021 - that were NOT there. All the examples were completely wrong for Mass, which is a load of fun. Isn't that why we pay for these services, so they know these things? VERY complicated, a lot of repetition, buggy, and inaccurate. I used to love this, but the last two years this service has been awful.
Date published: 2022-04-10
Rated 3 out of 5 by from You charged me more than you offered - for shame I was extremely unhappy with the purchase process. I was offered a $10 discount for the state filing, but when I went to purchase it the discount was gone. I tried to just leave the page, but it went ahead and processed my purchase. When I complained, I got a royal runaround from your customer people, who said that I had made the purchase (i had NOT!. It leaves an awful aftertaste and I will never feel the same about Turbotax. Lousy way to do business, imho.
Date published: 2022-04-10
Rated 3 out of 5 by from Good tool to do taxes. This year Turbo Tax has become very expensive. It cost about $110 plus to complete simple seniors federal and State return and E file. Next year I have to find other alternative.
Date published: 2022-04-10
Rated 5 out of 5 by from love turbo tax it was so easy to use. explained everything i needed to know. helped me get a larger refund too.
Date published: 2022-04-10
Rated 5 out of 5 by from Year after year simplicity I have been utilizing turbo tax since the day's of buying the CD-ROM in the store and completing my taxes. Could not be easier.
Date published: 2022-04-10
Rated 5 out of 5 by from less painful less painful w/turbo tax..................................
Date published: 2022-04-10
Rated 5 out of 5 by from So easy and reliable with Turbo Tax I've been using TurboTax for years to file faxes that include income from business as well as traditional W2 income. TurboTax provides reliable guidance through the process that provides confidence and security. Thank you, TurboTax!
Date published: 2022-04-10
Rated 3 out of 5 by from Getting buggier There were several buggy areas and typos. I tried to report the bugs but there were no real ways to do this. I went throught the guided tour, TurboTax did not recognize my child deductions. I had to manually revisit these areas to make manual changes. I think you guys should seek out technical people (engineers, softwaarre developers) who use this product to help report legit bugs and errors.
Date published: 2022-04-10
Rated 4 out of 5 by from Wish there was a scaled down version Needed this for a simple trust/estate return with limited dividend income, so no taxes and nothing special. Did not need full blown business version, but this is the only version that handles my simple situation. Would like a cheaper, scaled down version. Distributions are confusing - no income was distributed, but other distributions were made - difficult to get clarity on what to include and where. Otherwise, simple to use and very simple to file.
Date published: 2022-04-10
Rated 3 out of 5 by from TurboTax works ok.. not as great as it could be. TurboTax seems to have gotten slower over the years. With the Tax year 2021 software.. it will have a 'please wait' message with a little circle with many of the screens I go into. In previous years.. there wasn't that delay when going into certain screens, etc. Otherwise it seems to work ok.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 6365