TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from User Friendly! My taxes are very uncomplicated with just a few extra items. It makes no sense to pay top dollar when Turbo can do everything. It is clear and concise, very user friendly for all levels.
Date published: 2021-05-17
Rated 3 out of 5 by from OK this year, but e-file repeatedly rejected... I've been a long term user of Turbo Tax, but I had an issue this year where my efile continued to get rejected for improper identification. The only option it kept asking me to fix was the AGI, that I know was correct. The problem I believe was because I filed by mail for 2019 only (due to divorce complexities) and probably the taxpayer ID was not recognized. Either way, Turbo Tax just kept asking for me to put in a different AGI and every time it got rejected. I hope I don't have the same problem next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Fast, comprehensive, easy to use Just as described, worked very well. Happy to use each year.
Date published: 2021-05-17
Rated 4 out of 5 by from verry good good as ever good as ever good as ever good as ever
Date published: 2021-05-17
Rated 4 out of 5 by from User friendly Program is fairly easy to use. I may use again for future returns.
Date published: 2021-05-17
Rated 5 out of 5 by from Great and Easy to Use Second year with Turbo Tax. Used it in 2020. Very easy to use. Would not use any other service. highly recommended.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax is useful and easy Quick and easy. I started filing with Turbo Tax and was finished in less than an hour.
Date published: 2021-05-17
Rated 2 out of 5 by from Disappointed with this Version of Turubo Tax This version was very difficult to move through if I had any questions. I found myself having to go outside of the program too many times for solutions. Most of the key words, that in the past version were highlighted and connected to informative links, were now just in bold letters with no explanation. As simple as my rental income situation is this year, it took me hours to get the information I needed. The walk-through areas that used to direct you where to go and what to do, were either very ambiguous and hard to follow or didn't exist at all. It was also confusing as there seems to be almost glitches in the calculating where you enter the requested info and then you are directed to go to another random area but not always, even if you are within the same category. Again, I have never had this in the past. i actually left Turbo Tax years ago for these issues but came back to it last year as it was so helpful and informative. i don't know if I will use it next year, sadly.
Date published: 2021-05-17
Rated 5 out of 5 by from It was easy easy...and very helpful. I actually got some stimulus money that I didn't know I could get
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great Very easy to use. I used it last year as well and will continue to use.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 636
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from User Friendly! My taxes are very uncomplicated with just a few extra items. It makes no sense to pay top dollar when Turbo can do everything. It is clear and concise, very user friendly for all levels.
Date published: 2021-05-17
Rated 3 out of 5 by from OK this year, but e-file repeatedly rejected... I've been a long term user of Turbo Tax, but I had an issue this year where my efile continued to get rejected for improper identification. The only option it kept asking me to fix was the AGI, that I know was correct. The problem I believe was because I filed by mail for 2019 only (due to divorce complexities) and probably the taxpayer ID was not recognized. Either way, Turbo Tax just kept asking for me to put in a different AGI and every time it got rejected. I hope I don't have the same problem next year.
Date published: 2021-05-17
Rated 5 out of 5 by from Fast, comprehensive, easy to use Just as described, worked very well. Happy to use each year.
Date published: 2021-05-17
Rated 4 out of 5 by from verry good good as ever good as ever good as ever good as ever
Date published: 2021-05-17
Rated 4 out of 5 by from User friendly Program is fairly easy to use. I may use again for future returns.
Date published: 2021-05-17
Rated 5 out of 5 by from Great and Easy to Use Second year with Turbo Tax. Used it in 2020. Very easy to use. Would not use any other service. highly recommended.
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax is useful and easy Quick and easy. I started filing with Turbo Tax and was finished in less than an hour.
Date published: 2021-05-17
Rated 2 out of 5 by from Disappointed with this Version of Turubo Tax This version was very difficult to move through if I had any questions. I found myself having to go outside of the program too many times for solutions. Most of the key words, that in the past version were highlighted and connected to informative links, were now just in bold letters with no explanation. As simple as my rental income situation is this year, it took me hours to get the information I needed. The walk-through areas that used to direct you where to go and what to do, were either very ambiguous and hard to follow or didn't exist at all. It was also confusing as there seems to be almost glitches in the calculating where you enter the requested info and then you are directed to go to another random area but not always, even if you are within the same category. Again, I have never had this in the past. i actually left Turbo Tax years ago for these issues but came back to it last year as it was so helpful and informative. i don't know if I will use it next year, sadly.
Date published: 2021-05-17
Rated 5 out of 5 by from It was easy easy...and very helpful. I actually got some stimulus money that I didn't know I could get
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is great Very easy to use. I used it last year as well and will continue to use.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 636