TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Ignorant "A free service that costs 150$" would not recommend, will not be using turbo tax again
Date published: 2021-03-26
Rated 5 out of 5 by from Great help It was good with all the time and help she assisted me with
Date published: 2021-03-26
Rated 1 out of 5 by from Disappointed Extremely disappointed in my TurboTax experience this year. My husband and I chose the full-service option because we thought we'd save time; we definitely did not. While our expert was very friendly and nice, we ran into several tech problems along the way and ended up spending a lot of time trying to solve that just to file. There was a lot of back and forth throughout the process, too -- basically the same questions that I would have answered had I gone through TurboTax myself, as I usually do. We had thought about going with a local CPA this year but hoped TurboTax would be an easier option. It didn't feel that way :(
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo Tax is Awesome ! I've used it for 20+ years. Turbo Tax is easy to navigate, even for those that are technologically challenged as I am. I completed my taxes over several days because I needed to look up some documentation. Loved the 'return to where you left off' feature and I was immediately returned to that spot. Plus the ability to contact a Professional for any questions you may have. Thanks Turbo Tax for a super easy experience !!! (A customer for life !)
Date published: 2021-03-26
Rated 5 out of 5 by from Easy tax tiling Turbo Tax software gets easier every year. Thank you
Date published: 2021-03-26
Rated 4 out of 5 by from Well done Your experts were patient, kind and very helpful. They help minimize my frustration and anxiety.
Date published: 2021-03-26
Rated 5 out of 5 by from TURBO TAX IS THE BEST I ALWAYS THEM TAX ACT SUCKS I THINK THEY STOLE MY INFO AND WAS VERY RUDE
Date published: 2021-03-26
Rated 5 out of 5 by from Very helpful Turbo Tax has always been very easy to use. The year 2020 was rough for many and Turbo Tax made it even easier and cheaper for many including myself figuring out my taxes and help with any questions I may had with almost instant response times. Will definitely be a returning customer.
Date published: 2021-03-26
Rated 5 out of 5 by from MY<MONEY well i love the service its great in easy to use thank you for this app and the help
Date published: 2021-03-26
Rated 3 out of 5 by from Inconvenient to use Each time i enter Premier Turbo Tax (PTT) I have to renter information I already answered. It has proven inconvenient again this year when I go back to prior years to check what I answered previously and must fill in info I entered last year. Even more frustrating that I must re-enter answers I previously researched on the current year return as I seek to update or add new info I just received or calculated. I'd give PTT five (5) stars were it not for this glaring fault.
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 6340
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Ignorant "A free service that costs 150$" would not recommend, will not be using turbo tax again
Date published: 2021-03-26
Rated 5 out of 5 by from Great help It was good with all the time and help she assisted me with
Date published: 2021-03-26
Rated 1 out of 5 by from Disappointed Extremely disappointed in my TurboTax experience this year. My husband and I chose the full-service option because we thought we'd save time; we definitely did not. While our expert was very friendly and nice, we ran into several tech problems along the way and ended up spending a lot of time trying to solve that just to file. There was a lot of back and forth throughout the process, too -- basically the same questions that I would have answered had I gone through TurboTax myself, as I usually do. We had thought about going with a local CPA this year but hoped TurboTax would be an easier option. It didn't feel that way :(
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo Tax is Awesome ! I've used it for 20+ years. Turbo Tax is easy to navigate, even for those that are technologically challenged as I am. I completed my taxes over several days because I needed to look up some documentation. Loved the 'return to where you left off' feature and I was immediately returned to that spot. Plus the ability to contact a Professional for any questions you may have. Thanks Turbo Tax for a super easy experience !!! (A customer for life !)
Date published: 2021-03-26
Rated 5 out of 5 by from Easy tax tiling Turbo Tax software gets easier every year. Thank you
Date published: 2021-03-26
Rated 4 out of 5 by from Well done Your experts were patient, kind and very helpful. They help minimize my frustration and anxiety.
Date published: 2021-03-26
Rated 5 out of 5 by from TURBO TAX IS THE BEST I ALWAYS THEM TAX ACT SUCKS I THINK THEY STOLE MY INFO AND WAS VERY RUDE
Date published: 2021-03-26
Rated 5 out of 5 by from Very helpful Turbo Tax has always been very easy to use. The year 2020 was rough for many and Turbo Tax made it even easier and cheaper for many including myself figuring out my taxes and help with any questions I may had with almost instant response times. Will definitely be a returning customer.
Date published: 2021-03-26
Rated 5 out of 5 by from MY<MONEY well i love the service its great in easy to use thank you for this app and the help
Date published: 2021-03-26
Rated 3 out of 5 by from Inconvenient to use Each time i enter Premier Turbo Tax (PTT) I have to renter information I already answered. It has proven inconvenient again this year when I go back to prior years to check what I answered previously and must fill in info I entered last year. Even more frustrating that I must re-enter answers I previously researched on the current year return as I seek to update or add new info I just received or calculated. I'd give PTT five (5) stars were it not for this glaring fault.
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 6340