TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Mostly great I find it frustrating that you only let the user know AFTER paying you that we need last year's tax paperwork for a unique code in order to prove identity. Your alternative methods did not work easily or at all, and it was very stressful right before submitting. Not appreciated.
Date published: 2022-04-18
Rated 3 out of 5 by from Time to Change Companies For the second year in a row I was being charged to file a state return. Yes, I live in one state and was filing in another, but in any case it was ONLY ONE STATE. AND.....when I tried to pay your outrageous $25 fee to efile for that state it wouldn't accept ANY of my credit cards, not even my Gold American Express. This sucks I think I will use another product next year.
Date published: 2022-04-18
Rated 5 out of 5 by from EXCELLENT Very happy to use this and it was very easy but useful at the same time
Date published: 2022-04-18
Rated 4 out of 5 by from I needed help! I've used turbotax for years. It has always been great. This year I sold a rental property and the directions for the 1099-S were not clear. So I upgraded to live assistance and had a tremendous turbotax representative walk me through it! Took us a few go's at it, but we saved $14,000 by using a like-kind exchange report. Wonderful.
Date published: 2022-04-18
Rated 5 out of 5 by from GREAT!!! Was very easy and affordable. Had great help if i needed it.
Date published: 2022-04-18
Rated 3 out of 5 by from Generally OK; major disappointment at e-file time In general, this product is good. It prompts me to enter info about my business and personal situation that is pretty easy to answer. The big disappointment, though, was when it came time to e-file. I had to pay $25 first, then find out that because I owed a $10 penalty to the state of Minnesota, the software could not process that and I'd need to mail in the return. Now I've paid and gotten nothing for that, plus I had to stand in line at the Post Office and pay additional postage. Not happy! This needs to be fixed. Any questions as to whether or not e-filing is possible need to be resolved before the customer is forced to pay.
Date published: 2022-04-18
Rated 1 out of 5 by from WAY too expensive! way too expensive. next year i'll make different arrangements.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBOTAX IS THE BEST ELECTRONIC I HAVE USED! MY EXPERIENCE HAS BEEN AWESOME. I HAVE BEEN USING TURBOTAX SINCE IT WAS CREATED.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo is easy Very informative it was quick and easy got it done quickly
Date published: 2022-04-18
Rated 5 out of 5 by from Good website Easy to work with and helped me a lot with filing my taxes.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6323
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly great I find it frustrating that you only let the user know AFTER paying you that we need last year's tax paperwork for a unique code in order to prove identity. Your alternative methods did not work easily or at all, and it was very stressful right before submitting. Not appreciated.
Date published: 2022-04-18
Rated 3 out of 5 by from Time to Change Companies For the second year in a row I was being charged to file a state return. Yes, I live in one state and was filing in another, but in any case it was ONLY ONE STATE. AND.....when I tried to pay your outrageous $25 fee to efile for that state it wouldn't accept ANY of my credit cards, not even my Gold American Express. This sucks I think I will use another product next year.
Date published: 2022-04-18
Rated 5 out of 5 by from EXCELLENT Very happy to use this and it was very easy but useful at the same time
Date published: 2022-04-18
Rated 4 out of 5 by from I needed help! I've used turbotax for years. It has always been great. This year I sold a rental property and the directions for the 1099-S were not clear. So I upgraded to live assistance and had a tremendous turbotax representative walk me through it! Took us a few go's at it, but we saved $14,000 by using a like-kind exchange report. Wonderful.
Date published: 2022-04-18
Rated 5 out of 5 by from GREAT!!! Was very easy and affordable. Had great help if i needed it.
Date published: 2022-04-18
Rated 3 out of 5 by from Generally OK; major disappointment at e-file time In general, this product is good. It prompts me to enter info about my business and personal situation that is pretty easy to answer. The big disappointment, though, was when it came time to e-file. I had to pay $25 first, then find out that because I owed a $10 penalty to the state of Minnesota, the software could not process that and I'd need to mail in the return. Now I've paid and gotten nothing for that, plus I had to stand in line at the Post Office and pay additional postage. Not happy! This needs to be fixed. Any questions as to whether or not e-filing is possible need to be resolved before the customer is forced to pay.
Date published: 2022-04-18
Rated 1 out of 5 by from WAY too expensive! way too expensive. next year i'll make different arrangements.
Date published: 2022-04-18
Rated 5 out of 5 by from TURBOTAX IS THE BEST ELECTRONIC I HAVE USED! MY EXPERIENCE HAS BEEN AWESOME. I HAVE BEEN USING TURBOTAX SINCE IT WAS CREATED.
Date published: 2022-04-18
Rated 3 out of 5 by from Turbo is easy Very informative it was quick and easy got it done quickly
Date published: 2022-04-18
Rated 5 out of 5 by from Good website Easy to work with and helped me a lot with filing my taxes.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 6323