TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from REVIEW IT WAS GOOD, NO COMPLAINTS EXCEPT MY REVIEW HAS TO BE A CERTIAN LENGTH LONG.
Date published: 2021-03-15
Rated 5 out of 5 by from TURBO TAX WAS GREAT TO WORK WITH WAS QUICK AND VERY HELPFUL! HELP WAS RIGHT AT MY FINGER TIPS AND IT EXPLAINED EVERYTHING
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is safer and easy It was very easy to follow instructions. If you run into a road block there are opportunities to help you make a choice. During this time of covid it is a peace of mind to be able to get this done without waiting in an office with other people
Date published: 2021-03-15
Rated 2 out of 5 by from More expensive than a personal tax consultant When you file electronically or efile, it costs far more than filing by mail or going through a tax accountant. Almost double for me to file through turbotax instead of a local tax consultant.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is pretty easy to use I appreciate the notes and help along the way I thought filling out taxes would be stressful but TurboTax makes it easy going for the most part.
Date published: 2021-03-15
Rated 5 out of 5 by from Nice and quick, seems better this year faster, simpler, didn't insist I do segments I was sure didn't apply.
Date published: 2021-03-15
Rated 1 out of 5 by from TurboTax Business 2019 to 2020 SW Transfer Issue After many attempts and numerous calls to Turbotax to resolve a data transfer from my 2019 TurboTax for Business to the 2020 version to decided to press ahead without a resolution. Three calls to Intuit associates were terminated mid-sentence in resolving my issue. No call backs - nothing. Thought your program was superior but this year it failed your customer. No issue with accessing the 2019.tax file even started numerous new 2020 tax files to test if there were any other issues. Same result watched the data files transferred but when I started in the income stage there was no 2019 data. Sad to say you made a mistake with this version. Previous years no issue. Would appreciate if your associates are disconnected that they call you back. Right now you are zero for three in customer satisfaction.
Date published: 2021-03-15
Rated 4 out of 5 by from 2020 Not Easy to Navigate I have used Turbo Tax for over 20 years! Navigating this software was not as user friendly at previous years. But I guess 2020 wasn't a typical year.
Date published: 2021-03-15
Rated 5 out of 5 by from First time's a charm I only used Turbo Tax a couple of times a decade ago to help a daughter. Today I used it to file my wife's and my joint Federal return -- much faster than I expected. My phone support assistant (Phoebe 6 yrs. from Texas) was incredibly helpful! And the online connections to almost all of my financial data were helpful.
Date published: 2021-03-15
Rated 4 out of 5 by from Great I’ve still haven’t got my refund it keeps rejecting me
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6316
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from REVIEW IT WAS GOOD, NO COMPLAINTS EXCEPT MY REVIEW HAS TO BE A CERTIAN LENGTH LONG.
Date published: 2021-03-15
Rated 5 out of 5 by from TURBO TAX WAS GREAT TO WORK WITH WAS QUICK AND VERY HELPFUL! HELP WAS RIGHT AT MY FINGER TIPS AND IT EXPLAINED EVERYTHING
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is safer and easy It was very easy to follow instructions. If you run into a road block there are opportunities to help you make a choice. During this time of covid it is a peace of mind to be able to get this done without waiting in an office with other people
Date published: 2021-03-15
Rated 2 out of 5 by from More expensive than a personal tax consultant When you file electronically or efile, it costs far more than filing by mail or going through a tax accountant. Almost double for me to file through turbotax instead of a local tax consultant.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is pretty easy to use I appreciate the notes and help along the way I thought filling out taxes would be stressful but TurboTax makes it easy going for the most part.
Date published: 2021-03-15
Rated 5 out of 5 by from Nice and quick, seems better this year faster, simpler, didn't insist I do segments I was sure didn't apply.
Date published: 2021-03-15
Rated 1 out of 5 by from TurboTax Business 2019 to 2020 SW Transfer Issue After many attempts and numerous calls to Turbotax to resolve a data transfer from my 2019 TurboTax for Business to the 2020 version to decided to press ahead without a resolution. Three calls to Intuit associates were terminated mid-sentence in resolving my issue. No call backs - nothing. Thought your program was superior but this year it failed your customer. No issue with accessing the 2019.tax file even started numerous new 2020 tax files to test if there were any other issues. Same result watched the data files transferred but when I started in the income stage there was no 2019 data. Sad to say you made a mistake with this version. Previous years no issue. Would appreciate if your associates are disconnected that they call you back. Right now you are zero for three in customer satisfaction.
Date published: 2021-03-15
Rated 4 out of 5 by from 2020 Not Easy to Navigate I have used Turbo Tax for over 20 years! Navigating this software was not as user friendly at previous years. But I guess 2020 wasn't a typical year.
Date published: 2021-03-15
Rated 5 out of 5 by from First time's a charm I only used Turbo Tax a couple of times a decade ago to help a daughter. Today I used it to file my wife's and my joint Federal return -- much faster than I expected. My phone support assistant (Phoebe 6 yrs. from Texas) was incredibly helpful! And the online connections to almost all of my financial data were helpful.
Date published: 2021-03-15
Rated 4 out of 5 by from Great I’ve still haven’t got my refund it keeps rejecting me
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6316