TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Long Time User Only 1 Issue That Was Resolved Fast I love the simplicity and the fact that I tend to learn something new every year that I do taxes. TT helps me understand what I am doing and explains, in detail, new laws.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was Great! never simple and easy to use. I never felt confused or helpless in this process I would recommend this site.
Date published: 2022-02-27
Rated 5 out of 5 by from Awsome You guys was awsome in very professional about how you handle my taxes ty.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is great never used turbo tax but it was easy and fast Recommend to anyone
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX MAKES IT EASY Im 22 and nobody taught me how to do taxes. With turbotax everything is made easy and simple!
Date published: 2022-02-27
Rated 5 out of 5 by from excellent easy to follow directions. Fast efficient service thank you
Date published: 2022-02-27
Rated 4 out of 5 by from Easy to use, But... I have been using TurboTax for years and each year they try to upgrade to make the experience better. This year was no exception... However, I was confused on the home refinancing section. You need to be more clear on how that works.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and user friendly Easy to follow instruction. I had live help from Earl and that was stress free and extremely helpful.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo tax is great did it all alone and it was easy will continue to use
Date published: 2022-02-27
Rated 2 out of 5 by from Customer Service and Website Issues are impossible While I am okay with the tax services provided, it had to speak to 5 different "tax experts" over a 9 day period to get the help that I needed with the website. Nobody could ever escalate me to a manager. There was no way for me to escalate my needs when I was not being helped- no contact numbers on their website to direct you to anybody other than a "tax expert". Additionally, I accidentally upgraded- did not use the upgrade service and the only way to downgrade was to "start over". After already spending close to 12 hours on my taxes that was not an option. I ended up paying the extra money and demanding a CPA review so I could at least get my "money's worth" even though I did not need them. What a trap! I have been using turbo tax for years, but this may break my cycle. I was so disappointed and frustrated by the end. This site has NO recourse for helping somebody who needs help with other aspects of their business besides the actual taxes. They only help with tax issues, they cannot help when you have website issues or issues with your account. It is beyond frustrating. There should be a separate line of service they can transfer you to. Some of the "tax experts" were embarrassed by my situation and their inability to help me. Somebody from this company needs to think from the customer's perspective.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6316
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Long Time User Only 1 Issue That Was Resolved Fast I love the simplicity and the fact that I tend to learn something new every year that I do taxes. TT helps me understand what I am doing and explains, in detail, new laws.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome Turbo Tax was Great! never simple and easy to use. I never felt confused or helpless in this process I would recommend this site.
Date published: 2022-02-27
Rated 5 out of 5 by from Awsome You guys was awsome in very professional about how you handle my taxes ty.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is great never used turbo tax but it was easy and fast Recommend to anyone
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX MAKES IT EASY Im 22 and nobody taught me how to do taxes. With turbotax everything is made easy and simple!
Date published: 2022-02-27
Rated 5 out of 5 by from excellent easy to follow directions. Fast efficient service thank you
Date published: 2022-02-27
Rated 4 out of 5 by from Easy to use, But... I have been using TurboTax for years and each year they try to upgrade to make the experience better. This year was no exception... However, I was confused on the home refinancing section. You need to be more clear on how that works.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and user friendly Easy to follow instruction. I had live help from Earl and that was stress free and extremely helpful.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo tax is great did it all alone and it was easy will continue to use
Date published: 2022-02-27
Rated 2 out of 5 by from Customer Service and Website Issues are impossible While I am okay with the tax services provided, it had to speak to 5 different "tax experts" over a 9 day period to get the help that I needed with the website. Nobody could ever escalate me to a manager. There was no way for me to escalate my needs when I was not being helped- no contact numbers on their website to direct you to anybody other than a "tax expert". Additionally, I accidentally upgraded- did not use the upgrade service and the only way to downgrade was to "start over". After already spending close to 12 hours on my taxes that was not an option. I ended up paying the extra money and demanding a CPA review so I could at least get my "money's worth" even though I did not need them. What a trap! I have been using turbo tax for years, but this may break my cycle. I was so disappointed and frustrated by the end. This site has NO recourse for helping somebody who needs help with other aspects of their business besides the actual taxes. They only help with tax issues, they cannot help when you have website issues or issues with your account. It is beyond frustrating. There should be a separate line of service they can transfer you to. Some of the "tax experts" were embarrassed by my situation and their inability to help me. Somebody from this company needs to think from the customer's perspective.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6316