TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Great software Easy to use and gives me confidence as I complete my return
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Review Fairly easy to navigate. Starts where it left off.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax needs to be updated I started with the Deluxe version but couldn't get it to connect with the state. I spoke with several customer service techs which made great efforts to help me. I finally bought a Basic version which I was able to connect to state - spent at least 10 hours trying to get the Deluxe version to work - Paid for a econnection via the the customer service rep via my credit card and purchased a basic version of turbo and paid for a second state connection . Purchasing two versions of basically the same software and paying twice to send my return is unacceptable. I've used turbo tax for at least 15 years - not sure I'll use it again - costly and frustrating to use.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is easy to use. Very helpful! I would be paying out of pocket or bothering my parents for help without TurboTax. Thanks for making it easy, all the reminders, and just being there for people like me. Taxes would be a dread without it!
Date published: 2021-05-18
Rated 5 out of 5 by from Well presented lay out, so very easy to follow. Started just before deadline, and coved all the important parts. Very pleased with your product.
Date published: 2021-05-18
Rated 5 out of 5 by from great way to file very useful, and easy, I am sure I will get the best maximized tax return
Date published: 2021-05-18
Rated 1 out of 5 by from Endless Error Loop TurboTax inexplicably flagged my only 1099 NEC form but never identified any missing information. Going back and forth as instructed created multiple 1099 NEC forms and Schedule C forms that were only visible when you click on Tax Documents in the lower right hand corner. After three hours of frustration, live chats, and phone chats--for which I had to pay extra fees---the duplicate forms were revealed. Recreating the SAME thing I initially gave TurboTax in a 1099 NEC after deleting all finally cured the defect. Unacceptable. I shouldn't have to fix TurboTax's software issues. No tax advice was required. Turbotax Live Experts did their best but no codes would display for cobrowsing. I downrated TurboTax since I am rating the experience, not the person on the telephone or in the chat. This was a terrible problem created by TurboTax, which benefitted TurboTax and cost me three extra hours of my time. Unacceptable.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo was fast Nothing to say but was fast. Some hiccups but kept going till the end
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax always comes through great service very simple and straight forward I have been using this for years
Date published: 2021-05-18
Rated 1 out of 5 by from The price goes up every year I did not get my fidelity discount off of my turbotax service fee.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 632
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great software Easy to use and gives me confidence as I complete my return
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax Review Fairly easy to navigate. Starts where it left off.
Date published: 2021-05-18
Rated 2 out of 5 by from Turbo Tax needs to be updated I started with the Deluxe version but couldn't get it to connect with the state. I spoke with several customer service techs which made great efforts to help me. I finally bought a Basic version which I was able to connect to state - spent at least 10 hours trying to get the Deluxe version to work - Paid for a econnection via the the customer service rep via my credit card and purchased a basic version of turbo and paid for a second state connection . Purchasing two versions of basically the same software and paying twice to send my return is unacceptable. I've used turbo tax for at least 15 years - not sure I'll use it again - costly and frustrating to use.
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax is easy to use. Very helpful! I would be paying out of pocket or bothering my parents for help without TurboTax. Thanks for making it easy, all the reminders, and just being there for people like me. Taxes would be a dread without it!
Date published: 2021-05-18
Rated 5 out of 5 by from Well presented lay out, so very easy to follow. Started just before deadline, and coved all the important parts. Very pleased with your product.
Date published: 2021-05-18
Rated 5 out of 5 by from great way to file very useful, and easy, I am sure I will get the best maximized tax return
Date published: 2021-05-18
Rated 1 out of 5 by from Endless Error Loop TurboTax inexplicably flagged my only 1099 NEC form but never identified any missing information. Going back and forth as instructed created multiple 1099 NEC forms and Schedule C forms that were only visible when you click on Tax Documents in the lower right hand corner. After three hours of frustration, live chats, and phone chats--for which I had to pay extra fees---the duplicate forms were revealed. Recreating the SAME thing I initially gave TurboTax in a 1099 NEC after deleting all finally cured the defect. Unacceptable. I shouldn't have to fix TurboTax's software issues. No tax advice was required. Turbotax Live Experts did their best but no codes would display for cobrowsing. I downrated TurboTax since I am rating the experience, not the person on the telephone or in the chat. This was a terrible problem created by TurboTax, which benefitted TurboTax and cost me three extra hours of my time. Unacceptable.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo was fast Nothing to say but was fast. Some hiccups but kept going till the end
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax always comes through great service very simple and straight forward I have been using this for years
Date published: 2021-05-18
Rated 1 out of 5 by from The price goes up every year I did not get my fidelity discount off of my turbotax service fee.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 632