TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is Reliable and Easy I have used TurboTax for years. It is easy to use and has walked me through every tax situation I have ever had. I can rely on them to have the answers to my questions. I can prepare my taxes stress free.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo tax is awesome Fast and easy! Great experience . I will use this to file my taxes each year
Date published: 2023-04-23
Rated 4 out of 5 by from Great for Tax Prep & DIY Service! TurboTax is painstakingly thorough. Yes, it's turbo-charged! Whether you have preparers do the work, or take it on yourself, rest assured you will get all the tax breaks you qualify for! There is a free basic service as well as low-to-moderate price points if you have more complicated taxes and need a professional. Highly recommend! 👍🏻
Date published: 2023-04-23
Rated 5 out of 5 by from Very helpful along the way!! I am glad that there were answers to my questions along the way. I had more documents this year than normal and wasn't sure what to do with each one but turbotax answered any question without me having to ask.
Date published: 2023-04-23
Rated 3 out of 5 by from Too expensive I used to prepare taxes. The fact my return goes from the $29 option I chose to $129 based on a capital loss carryover is pretty absurd. This price would be much more reasonable in the year the info is entered (or even adjusted) as a one time fee adjustment, but moving forward, the software itself automatically populates the figures so long as the loss isn't extinguished. I adjusted nothing. I entered nothing. I understand that there are rules that are created and followed, but this is flat out a gimmick. This return took me 33 minutes, which could have been much faster without the animated facade of your program "checking" my return for max value or pretending that I am potentially eligible for 350 credits/deductions. If it weren't for the convenience of my info carrying over year to year and my procrastination, I would have been on to another program.
Date published: 2023-04-23
Rated 4 out of 5 by from Good Good product. Mostly easy. Need more Detailed photo explanations.
Date published: 2023-04-23
Rated 5 out of 5 by from TurboTax is terrific I like the product very much - and I think Intuit has the best UI/UX, period
Date published: 2023-04-23
Rated 1 out of 5 by from IP PIN debacle and no help All turbo tax did was tell me 6x it was rejected and I kept getting new IP PINs and had 5 days to file. Then when back into the country TT tells me I cant e file and has to be via mail yet they keep sending me emails to e file. Took me 3 hrs to get a call back
Date published: 2023-04-23
Rated 3 out of 5 by from Little confidence with filing amended state return I filed an amended Georgia state return due to the new personal dependent exemption for unborn child for which we qualified but did not take. TurboTax didn't make this exemption very obvious causing me to overlook the state exemption when I originally filed. After making an amendment to state return, TurboTax made it appear I needed to file a federal 1040-X which IS NOT correct since there were absolutely no changes to the federal return, only the state return. It certainly didn't give me a lot of confidence when TurboTax take me down these paths incorrectly. Also, after making a few preliminary changes for review and exiting, I specified that I DID NOT want to save the file so that I could start over fresh. However TurboTax saved the file anyway. It should not save a file unless you specifically request it.
Date published: 2023-04-23
Rated 5 out of 5 by from Fantastic product Quick step by step guidance that takes the pain out of tax filings
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Reliable and Easy I have used TurboTax for years. It is easy to use and has walked me through every tax situation I have ever had. I can rely on them to have the answers to my questions. I can prepare my taxes stress free.
Date published: 2023-04-23
Rated 5 out of 5 by from Turbo tax is awesome Fast and easy! Great experience . I will use this to file my taxes each year
Date published: 2023-04-23
Rated 4 out of 5 by from Great for Tax Prep & DIY Service! TurboTax is painstakingly thorough. Yes, it's turbo-charged! Whether you have preparers do the work, or take it on yourself, rest assured you will get all the tax breaks you qualify for! There is a free basic service as well as low-to-moderate price points if you have more complicated taxes and need a professional. Highly recommend! 👍🏻
Date published: 2023-04-23
Rated 5 out of 5 by from Very helpful along the way!! I am glad that there were answers to my questions along the way. I had more documents this year than normal and wasn't sure what to do with each one but turbotax answered any question without me having to ask.
Date published: 2023-04-23
Rated 3 out of 5 by from Too expensive I used to prepare taxes. The fact my return goes from the $29 option I chose to $129 based on a capital loss carryover is pretty absurd. This price would be much more reasonable in the year the info is entered (or even adjusted) as a one time fee adjustment, but moving forward, the software itself automatically populates the figures so long as the loss isn't extinguished. I adjusted nothing. I entered nothing. I understand that there are rules that are created and followed, but this is flat out a gimmick. This return took me 33 minutes, which could have been much faster without the animated facade of your program "checking" my return for max value or pretending that I am potentially eligible for 350 credits/deductions. If it weren't for the convenience of my info carrying over year to year and my procrastination, I would have been on to another program.
Date published: 2023-04-23
Rated 4 out of 5 by from Good Good product. Mostly easy. Need more Detailed photo explanations.
Date published: 2023-04-23
Rated 5 out of 5 by from TurboTax is terrific I like the product very much - and I think Intuit has the best UI/UX, period
Date published: 2023-04-23
Rated 1 out of 5 by from IP PIN debacle and no help All turbo tax did was tell me 6x it was rejected and I kept getting new IP PINs and had 5 days to file. Then when back into the country TT tells me I cant e file and has to be via mail yet they keep sending me emails to e file. Took me 3 hrs to get a call back
Date published: 2023-04-23
Rated 3 out of 5 by from Little confidence with filing amended state return I filed an amended Georgia state return due to the new personal dependent exemption for unborn child for which we qualified but did not take. TurboTax didn't make this exemption very obvious causing me to overlook the state exemption when I originally filed. After making an amendment to state return, TurboTax made it appear I needed to file a federal 1040-X which IS NOT correct since there were absolutely no changes to the federal return, only the state return. It certainly didn't give me a lot of confidence when TurboTax take me down these paths incorrectly. Also, after making a few preliminary changes for review and exiting, I specified that I DID NOT want to save the file so that I could start over fresh. However TurboTax saved the file anyway. It should not save a file unless you specifically request it.
Date published: 2023-04-23
Rated 5 out of 5 by from Fantastic product Quick step by step guidance that takes the pain out of tax filings
Date published: 2023-04-23
All TurboTax® Offerings Reviews - Page 632