TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281609 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Great It is a wonderful STEP BY STEP federal tax filing aid!!!!!!!
Date published: 2021-05-18
Rated 1 out of 5 by from Better off at a Local Tax Office Way too expensive. $40 fee just to PAY YOU and that is on top of having to pay the $100 for premium and $100 for the crypto portion elsewhere since it is no longer supported. It doesn't matter if it is coming from the federal return. This is irrelevant. You provide a service and are charging to get your money from that service. Doesn't seem right. I ended up having to do most of the work myself anyway.
Date published: 2021-05-18
Rated 5 out of 5 by from The Best Always on point and can answer any question you may have.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 return Very easy to use. I felt very comfortable using this program.
Date published: 2021-05-18
Rated 5 out of 5 by from Solid program for completing your taxes TurboTax is a great program. Once or twice I felt like it skipped a step I was expecting from the year before. However, when I went back through the section again, it picked up what it had missed. I like that I can compare to what I had on my return last year without diggin out all of my hard copy notes1
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is very easy to use! Everything was very understandable. All questions were answered. I suggest this to anyone that does their own tax filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Quick and easy to use. ............................
Date published: 2021-05-18
Rated 5 out of 5 by from Turbotax made filing taxes easy! Everything was quick, it helped me understand what i was filling out and i was able to do it myself.
Date published: 2021-05-18
Rated 1 out of 5 by from Last time I will use this software Firstly, program is wrong. My husband is retired NYC/NYS employee whose pension is NOT taxable. TT insists it is. I had to separate Federal and not file state because TT was saying there was only a $20K deduction allowed and the entire pension is tax free in NY. 2nd. Federal return rejected twice. No intelligible reason. TT has wrong AGI from year before even though they filed our tax return. No support to fix the problem. On third submission after getting transcript from IRS website. Why is program asking for AGI for each of us? Don't we just have one AGI since filing separately? Still don't know if tax payment went through. What a mess.
Date published: 2021-05-18
Rated 5 out of 5 by from online help was amazing The woman (Leanne?) who answered my questions using the online help was an joy to work with. Even on the last day to file at 1030pm, she was patient, knowledgeable and very friendly.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 631
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great It is a wonderful STEP BY STEP federal tax filing aid!!!!!!!
Date published: 2021-05-18
Rated 1 out of 5 by from Better off at a Local Tax Office Way too expensive. $40 fee just to PAY YOU and that is on top of having to pay the $100 for premium and $100 for the crypto portion elsewhere since it is no longer supported. It doesn't matter if it is coming from the federal return. This is irrelevant. You provide a service and are charging to get your money from that service. Doesn't seem right. I ended up having to do most of the work myself anyway.
Date published: 2021-05-18
Rated 5 out of 5 by from The Best Always on point and can answer any question you may have.
Date published: 2021-05-18
Rated 5 out of 5 by from 2020 return Very easy to use. I felt very comfortable using this program.
Date published: 2021-05-18
Rated 5 out of 5 by from Solid program for completing your taxes TurboTax is a great program. Once or twice I felt like it skipped a step I was expecting from the year before. However, when I went back through the section again, it picked up what it had missed. I like that I can compare to what I had on my return last year without diggin out all of my hard copy notes1
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax is very easy to use! Everything was very understandable. All questions were answered. I suggest this to anyone that does their own tax filing.
Date published: 2021-05-18
Rated 5 out of 5 by from Great Quick and easy to use. ............................
Date published: 2021-05-18
Rated 5 out of 5 by from Turbotax made filing taxes easy! Everything was quick, it helped me understand what i was filling out and i was able to do it myself.
Date published: 2021-05-18
Rated 1 out of 5 by from Last time I will use this software Firstly, program is wrong. My husband is retired NYC/NYS employee whose pension is NOT taxable. TT insists it is. I had to separate Federal and not file state because TT was saying there was only a $20K deduction allowed and the entire pension is tax free in NY. 2nd. Federal return rejected twice. No intelligible reason. TT has wrong AGI from year before even though they filed our tax return. No support to fix the problem. On third submission after getting transcript from IRS website. Why is program asking for AGI for each of us? Don't we just have one AGI since filing separately? Still don't know if tax payment went through. What a mess.
Date published: 2021-05-18
Rated 5 out of 5 by from online help was amazing The woman (Leanne?) who answered my questions using the online help was an joy to work with. Even on the last day to file at 1030pm, she was patient, knowledgeable and very friendly.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 631