TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from Great But Still Has Bumps From year to year the product was very helpful, with previous year essential data available. Two challenges came up this year: the image for the screen was larger than the screen itself, so the continue button was not accessible, and the state requirements for 11 digits of a payer did not give me an option if the 1099 form did not have 11 digits.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax Gets Easier Every Year! I absolutely love using Turbo Tax and have done so for over 10 years. The process is very easy and the amount of information to answer questions along the way keeps getting better every year. I feel confident using the software year after year! Definitely recommend you try it before paying someone else to do your taxes.
Date published: 2023-03-15
Rated 5 out of 5 by from I’ve used TT for 8 years and will continue to do I used two live contacts. Lori and Jess. Both were extremely helpful and solved my problems. Both were friendly and courteous.
Date published: 2023-03-15
Rated 4 out of 5 by from A few technical challenges with video My tax preparer, Victoria and I kept receiving errors when attempting to use the video chat. However we were able to maintain contact on the phone while I uploaded documents and reviewed information and asked questions.
Date published: 2023-03-15
Rated 3 out of 5 by from mostly fine TurboTax is great for students. HOWEVER. They will try to take your money in any way possible. The buttons are made confusing on purpose so that you're not aware that you're selecting an upgraded option. When I was finally aware that I selected an upgraded option, I had completed everything. When I contacted them for help, they said the only way to deduct this fee and remove the upgrade was by starting over. I don't have access to all of my tax documents at all times, so I can't do this and had to pay almost $60 for an upgrade that I didn't need.
Date published: 2023-03-15
Rated 3 out of 5 by from turbotax bus is ok but could be better The most difficult part is to enter the 1099-oid, there are no interview for it and no instruction on where to enter. The method on the website does not work with the program. Very frustrating.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax 2022 taxes Turbotax is easy and efficient, I was able to get taxes complete in no time.
Date published: 2023-03-15
Rated 5 out of 5 by from Nice! Wow! Got it done in one day! If I had done it myself (which I started to do), I don't know when I would've finished (avoidance is one reason). Helpful and friendly and LIVE people to help! Thank you!
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax is good until you get to efile state! I was disappointed to be charged $25 to e-file the state
Date published: 2023-03-15
Rated 5 out of 5 by from So Easy Better than H&R block, easier to understand and navigate the website
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6295
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great But Still Has Bumps From year to year the product was very helpful, with previous year essential data available. Two challenges came up this year: the image for the screen was larger than the screen itself, so the continue button was not accessible, and the state requirements for 11 digits of a payer did not give me an option if the 1099 form did not have 11 digits.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax Gets Easier Every Year! I absolutely love using Turbo Tax and have done so for over 10 years. The process is very easy and the amount of information to answer questions along the way keeps getting better every year. I feel confident using the software year after year! Definitely recommend you try it before paying someone else to do your taxes.
Date published: 2023-03-15
Rated 5 out of 5 by from I’ve used TT for 8 years and will continue to do I used two live contacts. Lori and Jess. Both were extremely helpful and solved my problems. Both were friendly and courteous.
Date published: 2023-03-15
Rated 4 out of 5 by from A few technical challenges with video My tax preparer, Victoria and I kept receiving errors when attempting to use the video chat. However we were able to maintain contact on the phone while I uploaded documents and reviewed information and asked questions.
Date published: 2023-03-15
Rated 3 out of 5 by from mostly fine TurboTax is great for students. HOWEVER. They will try to take your money in any way possible. The buttons are made confusing on purpose so that you're not aware that you're selecting an upgraded option. When I was finally aware that I selected an upgraded option, I had completed everything. When I contacted them for help, they said the only way to deduct this fee and remove the upgrade was by starting over. I don't have access to all of my tax documents at all times, so I can't do this and had to pay almost $60 for an upgrade that I didn't need.
Date published: 2023-03-15
Rated 3 out of 5 by from turbotax bus is ok but could be better The most difficult part is to enter the 1099-oid, there are no interview for it and no instruction on where to enter. The method on the website does not work with the program. Very frustrating.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbotax 2022 taxes Turbotax is easy and efficient, I was able to get taxes complete in no time.
Date published: 2023-03-15
Rated 5 out of 5 by from Nice! Wow! Got it done in one day! If I had done it myself (which I started to do), I don't know when I would've finished (avoidance is one reason). Helpful and friendly and LIVE people to help! Thank you!
Date published: 2023-03-15
Rated 4 out of 5 by from Turbo Tax is good until you get to efile state! I was disappointed to be charged $25 to e-file the state
Date published: 2023-03-15
Rated 5 out of 5 by from So Easy Better than H&R block, easier to understand and navigate the website
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6295