TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from TurboTax Deluxe is good help me a lot only think every year I I buy turbo tax is hard time for me to download I always have trouble to download not like before turbo tax have first time is easy to me download
Date published: 2022-11-07
Rated 5 out of 5 by from Easy and fast Turbo tax was very easy and user friendly. I will continue to use turbo tax in the future
Date published: 2022-11-07
Rated 1 out of 5 by from Convoluted, Poor Customer Service, and No Help Difficult product to use, there is no transparency with the fees or payment structures, so you are guaranteed to pay more money than you are legally required to pay. The software is layered in a way that it makes it extremely confusing to navigate, and it doesn't offer any helpful tips toward reducing your taxes or workload in the future
Date published: 2022-11-07
Rated 3 out of 5 by from Didn't Know Return was Not filed I received an email on 10/14/22 that my returns (federal and state) did not go through and errors needed to be corrected. I thought I did that and re-submitted. However on 11/6 I was looking for my return and when I didn't see it in my bank account, I launched Turbo Tax to verify it was sent. It was not and now I am having to send by mail. I am extremely disappointed that TurboTax did not send additional notifications to correct the returns and resubmit especially before the deadline of 10/31/22.
Date published: 2022-11-06
Rated 4 out of 5 by from Used turbo tax for many years never had a problem I like the reveiw walk through format with turbo tax it is easy to follow
Date published: 2022-11-06
Rated 5 out of 5 by from EXCELLENT & EASY TAX PREPARATION Have been using TurboTax for years................love it! This year was a few hiccups in what I needed to gather, but that's my problem.
Date published: 2022-11-05
Rated 5 out of 5 by from EASY EASY EASY!! Simplified the entire process and quick to complete.
Date published: 2022-11-05
Rated 5 out of 5 by from TurboTax is Great TurboTax makes navigating the complex tax code easy. And live help is just a phone call away.
Date published: 2022-11-05
Rated 4 out of 5 by from Need tables for itemizing/detailing expenses In previous editions of Turbo Tax Deluxe it was possible to right-click in a box to itemize expenses & input several items, with the capability to sort them. This is now gone from the current edition; I found this previous feature most helpful & miss it very much.
Date published: 2022-11-05
Rated 4 out of 5 by from Turbo Tax is Very good. I found it not easy. I found the program difficult to follow the instructions or to navigate through all the pages. Had to call for help on one section.
Date published: 2022-11-05
All TurboTax® Offerings Reviews - Page 6287
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Deluxe is good help me a lot only think every year I I buy turbo tax is hard time for me to download I always have trouble to download not like before turbo tax have first time is easy to me download
Date published: 2022-11-07
Rated 5 out of 5 by from Easy and fast Turbo tax was very easy and user friendly. I will continue to use turbo tax in the future
Date published: 2022-11-07
Rated 1 out of 5 by from Convoluted, Poor Customer Service, and No Help Difficult product to use, there is no transparency with the fees or payment structures, so you are guaranteed to pay more money than you are legally required to pay. The software is layered in a way that it makes it extremely confusing to navigate, and it doesn't offer any helpful tips toward reducing your taxes or workload in the future
Date published: 2022-11-07
Rated 3 out of 5 by from Didn't Know Return was Not filed I received an email on 10/14/22 that my returns (federal and state) did not go through and errors needed to be corrected. I thought I did that and re-submitted. However on 11/6 I was looking for my return and when I didn't see it in my bank account, I launched Turbo Tax to verify it was sent. It was not and now I am having to send by mail. I am extremely disappointed that TurboTax did not send additional notifications to correct the returns and resubmit especially before the deadline of 10/31/22.
Date published: 2022-11-06
Rated 4 out of 5 by from Used turbo tax for many years never had a problem I like the reveiw walk through format with turbo tax it is easy to follow
Date published: 2022-11-06
Rated 5 out of 5 by from EXCELLENT & EASY TAX PREPARATION Have been using TurboTax for years................love it! This year was a few hiccups in what I needed to gather, but that's my problem.
Date published: 2022-11-05
Rated 5 out of 5 by from EASY EASY EASY!! Simplified the entire process and quick to complete.
Date published: 2022-11-05
Rated 5 out of 5 by from TurboTax is Great TurboTax makes navigating the complex tax code easy. And live help is just a phone call away.
Date published: 2022-11-05
Rated 4 out of 5 by from Need tables for itemizing/detailing expenses In previous editions of Turbo Tax Deluxe it was possible to right-click in a box to itemize expenses & input several items, with the capability to sort them. This is now gone from the current edition; I found this previous feature most helpful & miss it very much.
Date published: 2022-11-05
Rated 4 out of 5 by from Turbo Tax is Very good. I found it not easy. I found the program difficult to follow the instructions or to navigate through all the pages. Had to call for help on one section.
Date published: 2022-11-05
All TurboTax® Offerings Reviews - Page 6287