TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from TurboTax is so SIMPLE! TT makes it easy to maneuver through the filing process, especially if you've used them in prior years.
Date published: 2023-03-20
Rated 1 out of 5 by from Had issues with TurboTax this year Have used this before. Only one thing changed this year, but I had issues with the program. I would enter the information it asked for, then when it was time to review my info, it would ask questions that had not been asked before. At one point in the review, I would confirm an answer and it would loop me directly back to the review where I would have to confirm the very same answer and be looped back to the review. At one point, I had to delete some info and then re-enter it, and yet when I went to review that info had not been deleted, it had been duplicated. Very upset that I had to pay $67 more than last year and literally was frustrated 80% of the time. Will be searching for a different program to use next year.
Date published: 2023-03-20
Rated 5 out of 5 by from Still awesome! Easy to use, efficient especially for those who are not tax-savvy
Date published: 2023-03-20
Rated 5 out of 5 by from Helpful and simple to use This is my third time using turbo tax to file my taxes online. Great resource!
Date published: 2023-03-20
Rated 5 out of 5 by from Robben was a great help The tax expert was very helpful in completing my amended return. And this is why I have been using TurboTax for the last 13 years.
Date published: 2023-03-20
Rated 5 out of 5 by from Great help Customer service was very patient , and explained everything
Date published: 2023-03-20
Rated 2 out of 5 by from Very disappointed this year every time i needed additional help, there was no content displayed, just asked "was this helpful". I did not like the fact that I had no choice but to use your 3rd party processing bank. The disclaimer said i was not required to use it, but there was no way for me to indicate that I did not want that.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax Easy and nice customer service. I have used it many times.
Date published: 2023-03-20
Rated 5 out of 5 by from Awesome! Awesome! So easy to use! I was able to file my taxes in less than 45 minutes.
Date published: 2023-03-20
Rated 4 out of 5 by from TurboTax Review My only complaint is that I am unable to change the type of TurboTax used. For example, I could have used the lowest price. Instead, TurboTax takes me directly to Premium. It is overcharging. Also Turbo Tax said it did not do last year's taxes and I have the paperwork that says it was filed with TurboTax.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 6280
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is so SIMPLE! TT makes it easy to maneuver through the filing process, especially if you've used them in prior years.
Date published: 2023-03-20
Rated 1 out of 5 by from Had issues with TurboTax this year Have used this before. Only one thing changed this year, but I had issues with the program. I would enter the information it asked for, then when it was time to review my info, it would ask questions that had not been asked before. At one point in the review, I would confirm an answer and it would loop me directly back to the review where I would have to confirm the very same answer and be looped back to the review. At one point, I had to delete some info and then re-enter it, and yet when I went to review that info had not been deleted, it had been duplicated. Very upset that I had to pay $67 more than last year and literally was frustrated 80% of the time. Will be searching for a different program to use next year.
Date published: 2023-03-20
Rated 5 out of 5 by from Still awesome! Easy to use, efficient especially for those who are not tax-savvy
Date published: 2023-03-20
Rated 5 out of 5 by from Helpful and simple to use This is my third time using turbo tax to file my taxes online. Great resource!
Date published: 2023-03-20
Rated 5 out of 5 by from Robben was a great help The tax expert was very helpful in completing my amended return. And this is why I have been using TurboTax for the last 13 years.
Date published: 2023-03-20
Rated 5 out of 5 by from Great help Customer service was very patient , and explained everything
Date published: 2023-03-20
Rated 2 out of 5 by from Very disappointed this year every time i needed additional help, there was no content displayed, just asked "was this helpful". I did not like the fact that I had no choice but to use your 3rd party processing bank. The disclaimer said i was not required to use it, but there was no way for me to indicate that I did not want that.
Date published: 2023-03-20
Rated 5 out of 5 by from TurboTax Easy and nice customer service. I have used it many times.
Date published: 2023-03-20
Rated 5 out of 5 by from Awesome! Awesome! So easy to use! I was able to file my taxes in less than 45 minutes.
Date published: 2023-03-20
Rated 4 out of 5 by from TurboTax Review My only complaint is that I am unable to change the type of TurboTax used. For example, I could have used the lowest price. Instead, TurboTax takes me directly to Premium. It is overcharging. Also Turbo Tax said it did not do last year's taxes and I have the paperwork that says it was filed with TurboTax.
Date published: 2023-03-20
All TurboTax® Offerings Reviews - Page 6280