TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 1 out of 5 by from Why did I have to pay 104 to file? I needed no help at all from representatives nor did I ask for it so the fact that I was charged 104 dollars just to file is absurd. I was able to file last year with unemployment no problem but now it was this year? This is so asinine
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome experience with T.T! I spoke with advocate Connie, she was super helpful and offered great advice. She reassured me of what my taxes were, and helped me navigate through the process. She showed much empathy for my situation!
Date published: 2022-04-19
Rated 4 out of 5 by from First Time user...figured it out & am grateful! I did have to ask ?'s which I then was able to figure my way into how to log in & where to do it. Very Nice Program.
Date published: 2022-04-19
Rated 5 out of 5 by from My Savior Managed to complete both Federal and state from scratch in 2.5 hrs, just before the deadline!!!
Date published: 2022-04-19
Rated 2 out of 5 by from very unhappy that returns were rejected. how am i supposed to verify the PIN number for e-Filing? i've checked the AGI six times now to ensure it matches what I submitted for 2020 tax return, ... so where is the problem?
Date published: 2022-04-19
Rated 5 out of 5 by from Been Using Turbo Tax FOor Years I absolutely love TurboTax as someone who is an employee and self employed. It makes everything so smooth and easy.
Date published: 2022-04-19
Rated 4 out of 5 by from Great, helpful tool I like the turbo, easy and helpful tool when needed help.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is detailed and helpful I have used TurboTax for the last few years. I really enjoy having a service that gives me a step by step walk through of everything I need to know. I love the ease of this service especially compared to the tense stressful memories I have of my parents doing their taxes growing up. I will keep using this! It definitely beats staring at the free fillable form and crying.
Date published: 2022-04-19
Rated 2 out of 5 by from was not helpfull and did not solve my question I DID NOT HAD A GOOD EXPERIENCE WITH YOUR EMPLOYEE BECAUSE SHE NOT ONLY DID NOT KNOW HOW TO HELP ME BUT WAS RUDE AND IGNOR ME TOTALLY EVERY TIME I ASK A QUESTION. SO THAT WAS RUDE. she was taking 2 times thru the same steps and I let her know and she tells me NO we haven't done this part and please click on the high light area for me " even tho I was doing it. any ways ATTITUDE BAD CUSTOMER SERVICE I hope management really talks to her. her name BERTHA
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is the solution to your tax problems! It was simple and easy, I had no reason to be so scared (from owing back taxes from last year), Turbo Tax solved everything!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 626
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Why did I have to pay 104 to file? I needed no help at all from representatives nor did I ask for it so the fact that I was charged 104 dollars just to file is absurd. I was able to file last year with unemployment no problem but now it was this year? This is so asinine
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome experience with T.T! I spoke with advocate Connie, she was super helpful and offered great advice. She reassured me of what my taxes were, and helped me navigate through the process. She showed much empathy for my situation!
Date published: 2022-04-19
Rated 4 out of 5 by from First Time user...figured it out & am grateful! I did have to ask ?'s which I then was able to figure my way into how to log in & where to do it. Very Nice Program.
Date published: 2022-04-19
Rated 5 out of 5 by from My Savior Managed to complete both Federal and state from scratch in 2.5 hrs, just before the deadline!!!
Date published: 2022-04-19
Rated 2 out of 5 by from very unhappy that returns were rejected. how am i supposed to verify the PIN number for e-Filing? i've checked the AGI six times now to ensure it matches what I submitted for 2020 tax return, ... so where is the problem?
Date published: 2022-04-19
Rated 5 out of 5 by from Been Using Turbo Tax FOor Years I absolutely love TurboTax as someone who is an employee and self employed. It makes everything so smooth and easy.
Date published: 2022-04-19
Rated 4 out of 5 by from Great, helpful tool I like the turbo, easy and helpful tool when needed help.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is detailed and helpful I have used TurboTax for the last few years. I really enjoy having a service that gives me a step by step walk through of everything I need to know. I love the ease of this service especially compared to the tense stressful memories I have of my parents doing their taxes growing up. I will keep using this! It definitely beats staring at the free fillable form and crying.
Date published: 2022-04-19
Rated 2 out of 5 by from was not helpfull and did not solve my question I DID NOT HAD A GOOD EXPERIENCE WITH YOUR EMPLOYEE BECAUSE SHE NOT ONLY DID NOT KNOW HOW TO HELP ME BUT WAS RUDE AND IGNOR ME TOTALLY EVERY TIME I ASK A QUESTION. SO THAT WAS RUDE. she was taking 2 times thru the same steps and I let her know and she tells me NO we haven't done this part and please click on the high light area for me " even tho I was doing it. any ways ATTITUDE BAD CUSTOMER SERVICE I hope management really talks to her. her name BERTHA
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is the solution to your tax problems! It was simple and easy, I had no reason to be so scared (from owing back taxes from last year), Turbo Tax solved everything!
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 626