TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax did not properly fill out 1095-A It took almost a year to get our 2019 refund due to the 1095A not being properly pre-populated by Turbo Tax for the people covered by Exchange Insurance. Very frustrating trying to contact anyone at the IRS after we submitted our returns on 4/14/2020. We finally received confirmation on 2/26/21 after having to send our hardcopy of the 1095A to the IRS back in September 2020, that all was resolved and that the IRS had all necessary information to process our nearly $3k return. In doing our taxes again this year, the same issue happened, however, based on our experience last year, we went in and self updated the form. Additionally, the HSA funded by a one time IRA dispersement is not handled correctly, we had to add the dispersement amount manually on the 1040 form under 'insurance' .. it took us a bit to google this error and fix it ourselves. Thanks Turbotax, but these repeated errors should not be propagated. We're not the first to recognize them.
Date published: 2021-02-28
Rated 5 out of 5 by from TURBO TAX EXCELENT I been using Turbo Tax for a long time and it is easy and reliable
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Turbo tax was easy to use and worked great. Very cheap.
Date published: 2021-02-28
Rated 5 out of 5 by from topshelf all good, easy................................................................
Date published: 2021-02-28
Rated 4 out of 5 by from Awesome product, small snafu with 1 form. Using the Self Employment form, TT kept adding the 1099-NEC form automatically and wanting me to put the payer's EIN in even though I didn't have that. With Help, I deleted that form, but that was after hours of trying to figure it out myself
Date published: 2021-02-28
Rated 5 out of 5 by from Easy for the intuitive Plain and Simple. It is easy, and always accurate! The people that say awful things dont realize that it is 100% reactive to what you put in yourself. I find it user friendly, and indeed intuitive. In the great words of a wise man "It doesnt take rocket appliances to figure this out" - Ricky, Trailer Park Boys
Date published: 2021-02-28
Rated 5 out of 5 by from Quick & Easy It took me just two hours to get by federal and state tax returns done.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy for me Easy for me - I don't like taxes - hate math - always have
Date published: 2021-02-28
Rated 5 out of 5 by from Its easy as hell It was easy as hell but having to write this with 31 characters sucks
Date published: 2021-02-28
Rated 1 out of 5 by from The self-employed portion was super buggy I ended up having many issues with the self-employment portion. Got stuck in several loops. One because the tax form for that was not ready yet but that wasn't obvious on the site. Support had to help me figure that out. Once the form was finally available, I couldn't just continue from where I had left off. I had to clear the forms and restart because I was getting stuck in other loops. The Support person was excellent though.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6235
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax did not properly fill out 1095-A It took almost a year to get our 2019 refund due to the 1095A not being properly pre-populated by Turbo Tax for the people covered by Exchange Insurance. Very frustrating trying to contact anyone at the IRS after we submitted our returns on 4/14/2020. We finally received confirmation on 2/26/21 after having to send our hardcopy of the 1095A to the IRS back in September 2020, that all was resolved and that the IRS had all necessary information to process our nearly $3k return. In doing our taxes again this year, the same issue happened, however, based on our experience last year, we went in and self updated the form. Additionally, the HSA funded by a one time IRA dispersement is not handled correctly, we had to add the dispersement amount manually on the 1040 form under 'insurance' .. it took us a bit to google this error and fix it ourselves. Thanks Turbotax, but these repeated errors should not be propagated. We're not the first to recognize them.
Date published: 2021-02-28
Rated 5 out of 5 by from TURBO TAX EXCELENT I been using Turbo Tax for a long time and it is easy and reliable
Date published: 2021-02-28
Rated 5 out of 5 by from Easy to use Turbo tax was easy to use and worked great. Very cheap.
Date published: 2021-02-28
Rated 5 out of 5 by from topshelf all good, easy................................................................
Date published: 2021-02-28
Rated 4 out of 5 by from Awesome product, small snafu with 1 form. Using the Self Employment form, TT kept adding the 1099-NEC form automatically and wanting me to put the payer's EIN in even though I didn't have that. With Help, I deleted that form, but that was after hours of trying to figure it out myself
Date published: 2021-02-28
Rated 5 out of 5 by from Easy for the intuitive Plain and Simple. It is easy, and always accurate! The people that say awful things dont realize that it is 100% reactive to what you put in yourself. I find it user friendly, and indeed intuitive. In the great words of a wise man "It doesnt take rocket appliances to figure this out" - Ricky, Trailer Park Boys
Date published: 2021-02-28
Rated 5 out of 5 by from Quick & Easy It took me just two hours to get by federal and state tax returns done.
Date published: 2021-02-28
Rated 5 out of 5 by from Easy for me Easy for me - I don't like taxes - hate math - always have
Date published: 2021-02-28
Rated 5 out of 5 by from Its easy as hell It was easy as hell but having to write this with 31 characters sucks
Date published: 2021-02-28
Rated 1 out of 5 by from The self-employed portion was super buggy I ended up having many issues with the self-employment portion. Got stuck in several loops. One because the tax form for that was not ready yet but that wasn't obvious on the site. Support had to help me figure that out. Once the form was finally available, I couldn't just continue from where I had left off. I had to clear the forms and restart because I was getting stuck in other loops. The Support person was excellent though.
Date published: 2021-02-28
All TurboTax® Offerings Reviews - Page 6235