TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Simple, easy to use Simple, easy to use. This is the first year I've ever filed my own taxes, Turbo Tax made it so easy
Date published: 2022-02-27
Rated 5 out of 5 by from I love TurboTax They are very nice and helpful I will file next year
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax Lorilee was awesome. She was a great help. The chat is not as helpful. I wish it was easier to go back to page you messed up on. I did an error and had to start over and then I messed up and didn't know where to find the question I had answered wrong. Also you can't see the summary on your state tax like federal on tools. This is the first year I have had trouble though. But I do like turbo tax.
Date published: 2022-02-27
Rated 5 out of 5 by from Great LiveChat is great! The lady even showed me something new, the Advanced Child Tax Credit was a little weird but we got through it with some laughs.
Date published: 2022-02-27
Rated 3 out of 5 by from First time I had frustrating problems with Turbo Software told me out of the blue I would receive a revised W2 because of taxes I deferred, I didn't. Said if one didn't file a 1095_A my return wouldn't be accepted but I'm on Medicare. No straight useful answer available even though it's quite a straight simple answer. I needed to enter property taxes on another piece of land but all I could find was a spot to enter an amount. Nothing that required to know where it was located or taxed by whom. Then there was the Unemployment/Family Leave that I redid a number of times because it kept reappearing at the summery needing to be reviewed. I also don't see the need to answer all the questions below for the problems I listed.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax for the win It's a great tax tool! I love using them every year!
Date published: 2022-02-27
Rated 5 out of 5 by from Was easy and effective Thank you my first time calling was simple and fun
Date published: 2022-02-27
Rated 5 out of 5 by from very good and helpful very good and helpful. had to talk to an expert and they were very helpful
Date published: 2022-02-27
Rated 4 out of 5 by from Good product but need more guidance links I've been using TurboTax for the 13 years. While it's a good online product, you still need to do some work around making it more intuitive and user-friendly when it come to "fixing issues" part after everything is complete. It points to what the issue is but doesn't really explain how exactly to fix it. Like the Section 179 deduction part: - it's a frustrating process without links to specific sections of the return and clear guidance on what exactly to fix. I had to go through the same loop like 15-20 times trying to figure what it wants from me. Kept putting me through the same circle of the section 179 deduction on form 4562
Date published: 2022-02-27
Rated 5 out of 5 by from easy and fast I been filing my taxes with turbo tax for 8 years and so far is been good
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6233
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple, easy to use Simple, easy to use. This is the first year I've ever filed my own taxes, Turbo Tax made it so easy
Date published: 2022-02-27
Rated 5 out of 5 by from I love TurboTax They are very nice and helpful I will file next year
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax Lorilee was awesome. She was a great help. The chat is not as helpful. I wish it was easier to go back to page you messed up on. I did an error and had to start over and then I messed up and didn't know where to find the question I had answered wrong. Also you can't see the summary on your state tax like federal on tools. This is the first year I have had trouble though. But I do like turbo tax.
Date published: 2022-02-27
Rated 5 out of 5 by from Great LiveChat is great! The lady even showed me something new, the Advanced Child Tax Credit was a little weird but we got through it with some laughs.
Date published: 2022-02-27
Rated 3 out of 5 by from First time I had frustrating problems with Turbo Software told me out of the blue I would receive a revised W2 because of taxes I deferred, I didn't. Said if one didn't file a 1095_A my return wouldn't be accepted but I'm on Medicare. No straight useful answer available even though it's quite a straight simple answer. I needed to enter property taxes on another piece of land but all I could find was a spot to enter an amount. Nothing that required to know where it was located or taxed by whom. Then there was the Unemployment/Family Leave that I redid a number of times because it kept reappearing at the summery needing to be reviewed. I also don't see the need to answer all the questions below for the problems I listed.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax for the win It's a great tax tool! I love using them every year!
Date published: 2022-02-27
Rated 5 out of 5 by from Was easy and effective Thank you my first time calling was simple and fun
Date published: 2022-02-27
Rated 5 out of 5 by from very good and helpful very good and helpful. had to talk to an expert and they were very helpful
Date published: 2022-02-27
Rated 4 out of 5 by from Good product but need more guidance links I've been using TurboTax for the 13 years. While it's a good online product, you still need to do some work around making it more intuitive and user-friendly when it come to "fixing issues" part after everything is complete. It points to what the issue is but doesn't really explain how exactly to fix it. Like the Section 179 deduction part: - it's a frustrating process without links to specific sections of the return and clear guidance on what exactly to fix. I had to go through the same loop like 15-20 times trying to figure what it wants from me. Kept putting me through the same circle of the section 179 deduction on form 4562
Date published: 2022-02-27
Rated 5 out of 5 by from easy and fast I been filing my taxes with turbo tax for 8 years and so far is been good
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6233