TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great program Easy and Comfortable Use it for a couple of years!
Date published: 2022-11-01
Rated 5 out of 5 by from GREAT OPTION GREAT OPTION TO HAVE TO HELP. LOOKING FORWARD TO USING IT NEXT YEAR
Date published: 2022-11-01
Rated 5 out of 5 by from thank u that's all I can say WONDERFUL EXPERIENCE. SO HELPFUL THANK YOU VERY MUCH
Date published: 2022-11-01
Rated 5 out of 5 by from Great tool for doing your taxes This was my first time using TurboTax and I'm so glad I did.
Date published: 2022-10-31
Rated 1 out of 5 by from E-file blocked before the federal deadlien The last day to e-file 10/31. But I can't efile because Turbo Tax stops processing e-file on 10/17 for some inexplicable reason. AND I can't efile my federal return, and mail my state return. Why? Beats me. The business version allows it. But not the personal product. This is extremely frustrating since the product actually alerts you that the deadline to file is 10/31. It just fails to mention that In TurboTax Land, it's 10/17 by fiat of Intuit.
Date published: 2022-10-31
Rated 4 out of 5 by from Overall great - occasional issues My recent experience was not as wonderful as it has been in years past. After submitting an extension in April for the 2021 tax returns due to a delayed K-1, I rec'd the K-1 from the company managing a trust from loss of a family member at the end of 2019. As a result, I had to also amend the 2020 tax returns before finalizing the 2021's. This is where the trouble began. I had also received a correction to the 2020 returns from the IRS (removing electric car credit that I did not realize had been applied at time of purchase) - but the notice said n to refile, nor did they make the change to the file they accepted from TurboTax. The additional tax owed was paid upon receipt of the notice. But when I needed to finish the 2021 taxes, this is where my trouble began. To amend that 2020 return, remove that tax credit and show the additional taxes paid, your program had a tough time letting me revise the original return to match the corrections the IRS had made so the amended return would begin with the same info the IRS currently had. Then I still needed to actually amend the 2020 return to add the K-1 info and file those changes. As if that wasn't enough of an issue, I now had to start and enter ALL the date from the 2021 return all over again because there is no way to transfer the changes that were made to the 2020 return into the 2021 file. So overall, my experience with Turbo Tax has been a good one, and I have been a loyal user for over 30 years. I hope that this information will enable you to make some changes to the program to make the next 30 years + of returns even easier.
Date published: 2022-10-31
Rated 5 out of 5 by from Turbo Tax is Awesome It was very easy to understand, all the correct questions to your accounts and expenses. I have being using Turbo Tax for the last 5 years. Save me time and money.
Date published: 2022-10-31
Rated 4 out of 5 by from NOT ENOUGH CONTRAST THE PROGRAM WORKS WELL BUT ON MY MONITOR THE SELECTION BLOCKS ARE TOO FAINT TO EASILY READ. MAY BE A SETTINMG ON MY COMPUTER RATHER THANTURBOTAX?
Date published: 2022-10-31
Rated 4 out of 5 by from TT is great, except Had an issue with Turbo Tax dealing with IPN and stimulus check. Called help desk. The person had to look up and read what I had already read. Said it had become a real issue with a lot of people. TT not just aware if it, VERY aware. Solution: NONE I now lose out on a stimulus check.
Date published: 2022-10-31
Rated 2 out of 5 by from Turbo has major errors on checking state returns When trying to file my taxes the last two years, I complete the returns, run smart check, am told everything is good to file, no errors, I start the efiling process, and after hitting file returns, TT comes back and says, Oh, we've found errors you must correct to complete the filing process. It stops the file, doesn't take me to where the errors are, causing delays to track them down, and then I have to go through the tedious process of entering all the efile information AGAIN, wasting precious minutes, and in two cases in the last 3 years, causing me to be unable to file before the filing period closes.
Date published: 2022-10-31
All TurboTax® Offerings Reviews - Page 6232
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great program Easy and Comfortable Use it for a couple of years!
Date published: 2022-11-01
Rated 5 out of 5 by from GREAT OPTION GREAT OPTION TO HAVE TO HELP. LOOKING FORWARD TO USING IT NEXT YEAR
Date published: 2022-11-01
Rated 5 out of 5 by from thank u that's all I can say WONDERFUL EXPERIENCE. SO HELPFUL THANK YOU VERY MUCH
Date published: 2022-11-01
Rated 5 out of 5 by from Great tool for doing your taxes This was my first time using TurboTax and I'm so glad I did.
Date published: 2022-10-31
Rated 1 out of 5 by from E-file blocked before the federal deadlien The last day to e-file 10/31. But I can't efile because Turbo Tax stops processing e-file on 10/17 for some inexplicable reason. AND I can't efile my federal return, and mail my state return. Why? Beats me. The business version allows it. But not the personal product. This is extremely frustrating since the product actually alerts you that the deadline to file is 10/31. It just fails to mention that In TurboTax Land, it's 10/17 by fiat of Intuit.
Date published: 2022-10-31
Rated 4 out of 5 by from Overall great - occasional issues My recent experience was not as wonderful as it has been in years past. After submitting an extension in April for the 2021 tax returns due to a delayed K-1, I rec'd the K-1 from the company managing a trust from loss of a family member at the end of 2019. As a result, I had to also amend the 2020 tax returns before finalizing the 2021's. This is where the trouble began. I had also received a correction to the 2020 returns from the IRS (removing electric car credit that I did not realize had been applied at time of purchase) - but the notice said n to refile, nor did they make the change to the file they accepted from TurboTax. The additional tax owed was paid upon receipt of the notice. But when I needed to finish the 2021 taxes, this is where my trouble began. To amend that 2020 return, remove that tax credit and show the additional taxes paid, your program had a tough time letting me revise the original return to match the corrections the IRS had made so the amended return would begin with the same info the IRS currently had. Then I still needed to actually amend the 2020 return to add the K-1 info and file those changes. As if that wasn't enough of an issue, I now had to start and enter ALL the date from the 2021 return all over again because there is no way to transfer the changes that were made to the 2020 return into the 2021 file. So overall, my experience with Turbo Tax has been a good one, and I have been a loyal user for over 30 years. I hope that this information will enable you to make some changes to the program to make the next 30 years + of returns even easier.
Date published: 2022-10-31
Rated 5 out of 5 by from Turbo Tax is Awesome It was very easy to understand, all the correct questions to your accounts and expenses. I have being using Turbo Tax for the last 5 years. Save me time and money.
Date published: 2022-10-31
Rated 4 out of 5 by from NOT ENOUGH CONTRAST THE PROGRAM WORKS WELL BUT ON MY MONITOR THE SELECTION BLOCKS ARE TOO FAINT TO EASILY READ. MAY BE A SETTINMG ON MY COMPUTER RATHER THANTURBOTAX?
Date published: 2022-10-31
Rated 4 out of 5 by from TT is great, except Had an issue with Turbo Tax dealing with IPN and stimulus check. Called help desk. The person had to look up and read what I had already read. Said it had become a real issue with a lot of people. TT not just aware if it, VERY aware. Solution: NONE I now lose out on a stimulus check.
Date published: 2022-10-31
Rated 2 out of 5 by from Turbo has major errors on checking state returns When trying to file my taxes the last two years, I complete the returns, run smart check, am told everything is good to file, no errors, I start the efiling process, and after hitting file returns, TT comes back and says, Oh, we've found errors you must correct to complete the filing process. It stops the file, doesn't take me to where the errors are, causing delays to track them down, and then I have to go through the tedious process of entering all the efile information AGAIN, wasting precious minutes, and in two cases in the last 3 years, causing me to be unable to file before the filing period closes.
Date published: 2022-10-31
All TurboTax® Offerings Reviews - Page 6232