TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281589 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax is Very Good My wife and I feel Turbo Tax was great overall, but I did have repeated problems with being able to log in to Turbo Tax because they indicated my Chrome was not current although I thought I installed maybe 5 times in the last month. I hope Turbo Tax will contact me after 4/15/2021 to see if this problem can be fully resolved. I have used Turbo Tax for at least 10 years, and this is the first year I had a Chrome problem. I plan to continue to use Turbo Tax. I have finished filing our 2021 federal and state income tax forms,
Date published: 2021-03-17
Rated 1 out of 5 by from Disappointed I was disappointed to be forced to use the download option, after I purchased the CD. Then the online cost was more expensive than if I took it to an accountant. Then the software never asked about my rental properties, and your online service help could not find it either. An hour later I found it. Bad experience. I had to enter all my rental information because the online did not talk to my 2019 CD version. This whole episode cost me nearly $400 including buying the original CD. I've used Turbo Tax for the last eight years, not sure of the next time. Your expert did the best she could
Date published: 2021-03-17
Rated 5 out of 5 by from Very Helpful Tax advisors were very helpful! They spent a lot of time with me.
Date published: 2021-03-17
Rated 5 out of 5 by from Smooth Filing It was easy and two the point! Would highly recommend.
Date published: 2021-03-17
Rated 3 out of 5 by from Not as smooth as previous years but still worth it Everything was going great and then I got stuck at the end. There was a glitch with a link to schedule C and it cost me a couple hours of time reading through the help menu to find a work around
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax makes complicated taxes easy! My husband and I had a much different, much more complicated tax return for 2020 and with TurboTax software wizard style process of gathering data made it possible for us to do our own taxes. And when we encountered a technical software problem, Ms. Angela (CPA) was able to help us through the problem (which was no fault of ours or TurboTax!)
Date published: 2021-03-17
Rated 4 out of 5 by from It was easy as 123 They really help me a lot the lady was very helpful and I appreciate all of help
Date published: 2021-03-17
Rated 5 out of 5 by from Awesome - Very Easy TurboTax has made the tax process very helpful and easy.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is my new best friend! I've previously had audit after audit using a very expensive accountancy firm who made many mistakes. The Turbo Tax software checks everything in the background, and makes it as simple as possible to avoid errors, put in honest numbers, and get the best refund possible. The Expert help is invaluable, superb, and of extraordinary patience!
Date published: 2021-03-17
Rated 5 out of 5 by from Great Online rep was helpful and short wait time from asking.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6222
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is Very Good My wife and I feel Turbo Tax was great overall, but I did have repeated problems with being able to log in to Turbo Tax because they indicated my Chrome was not current although I thought I installed maybe 5 times in the last month. I hope Turbo Tax will contact me after 4/15/2021 to see if this problem can be fully resolved. I have used Turbo Tax for at least 10 years, and this is the first year I had a Chrome problem. I plan to continue to use Turbo Tax. I have finished filing our 2021 federal and state income tax forms,
Date published: 2021-03-17
Rated 1 out of 5 by from Disappointed I was disappointed to be forced to use the download option, after I purchased the CD. Then the online cost was more expensive than if I took it to an accountant. Then the software never asked about my rental properties, and your online service help could not find it either. An hour later I found it. Bad experience. I had to enter all my rental information because the online did not talk to my 2019 CD version. This whole episode cost me nearly $400 including buying the original CD. I've used Turbo Tax for the last eight years, not sure of the next time. Your expert did the best she could
Date published: 2021-03-17
Rated 5 out of 5 by from Very Helpful Tax advisors were very helpful! They spent a lot of time with me.
Date published: 2021-03-17
Rated 5 out of 5 by from Smooth Filing It was easy and two the point! Would highly recommend.
Date published: 2021-03-17
Rated 3 out of 5 by from Not as smooth as previous years but still worth it Everything was going great and then I got stuck at the end. There was a glitch with a link to schedule C and it cost me a couple hours of time reading through the help menu to find a work around
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax makes complicated taxes easy! My husband and I had a much different, much more complicated tax return for 2020 and with TurboTax software wizard style process of gathering data made it possible for us to do our own taxes. And when we encountered a technical software problem, Ms. Angela (CPA) was able to help us through the problem (which was no fault of ours or TurboTax!)
Date published: 2021-03-17
Rated 4 out of 5 by from It was easy as 123 They really help me a lot the lady was very helpful and I appreciate all of help
Date published: 2021-03-17
Rated 5 out of 5 by from Awesome - Very Easy TurboTax has made the tax process very helpful and easy.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is my new best friend! I've previously had audit after audit using a very expensive accountancy firm who made many mistakes. The Turbo Tax software checks everything in the background, and makes it as simple as possible to avoid errors, put in honest numbers, and get the best refund possible. The Expert help is invaluable, superb, and of extraordinary patience!
Date published: 2021-03-17
Rated 5 out of 5 by from Great Online rep was helpful and short wait time from asking.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6222