TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from easy to use and help center is very convenient It's very easy to get help! For example, I searched for HSA, it not only provided the answers for it, but also has the Jump to HSA function for me to jump to the page directly to enter the information for HSA.
Date published: 2022-04-19
Rated 5 out of 5 by from XXXXXtremely user friendly!! It was a very pleasant experience. I had several questions about certain topics I was not too sure about that were easily answered through their HELP links. Thanks a bunch smart dudes!!
Date published: 2022-04-19
Rated 3 out of 5 by from Too many unnecessary Questions/Too many Upsells I am familiar with this software and have been using it for a number of years. Usually, I can say it's getting better - but not this year. I really didn't need to upgrade to a pricier "Premier" from 'Deluxe" - at least not for the reasons given on my screen about buying and selling stocks and bonds/crypto-currency etc, My situation was well in hand with the Deluxe version for $49. I really feel I got backed into something without sufficient explanation - and the virtual assistant was less than adequate in dealing with even the most rudimentary questions. I'm considering my options next year. As for the software questions; are these from the IRS or Turbo tax?It just seemed to draw out the process at the end far more than in previous years.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy, simple, and satisfying. Waited until the last minute (or last evening!!) to file on time. It was easy and almost effortless.
Date published: 2022-04-19
Rated 2 out of 5 by from Not as easy to use as it says it is I had a really hard time getting them to file. Spent a lot of Time trying to get them to send. I filed for a payment plan for my state taxes. Still don’t know if I did it right!
Date published: 2022-04-19
Rated 5 out of 5 by from my turbo tax expert ws sooo sweet i have a disorder which enabled me to read as easily but my turbo tax expert was sooo sweet and patient i appreciate people like her thanks turbo tax
Date published: 2022-04-19
Rated 4 out of 5 by from Fast & Easy! This was my first time filing my taxes online, TurboTax was helpful, fast, and easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Precise and just amazing This is the best tax system I have ever used. Extremely user friendly
Date published: 2022-04-19
Rated 5 out of 5 by from :) This was great. This was great. This was great. This was great. This was great.
Date published: 2022-04-19
Rated 3 out of 5 by from Finally done! Not too hard to follow, but state was a little more difficult due to living in more than one state this year
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 623
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to use and help center is very convenient It's very easy to get help! For example, I searched for HSA, it not only provided the answers for it, but also has the Jump to HSA function for me to jump to the page directly to enter the information for HSA.
Date published: 2022-04-19
Rated 5 out of 5 by from XXXXXtremely user friendly!! It was a very pleasant experience. I had several questions about certain topics I was not too sure about that were easily answered through their HELP links. Thanks a bunch smart dudes!!
Date published: 2022-04-19
Rated 3 out of 5 by from Too many unnecessary Questions/Too many Upsells I am familiar with this software and have been using it for a number of years. Usually, I can say it's getting better - but not this year. I really didn't need to upgrade to a pricier "Premier" from 'Deluxe" - at least not for the reasons given on my screen about buying and selling stocks and bonds/crypto-currency etc, My situation was well in hand with the Deluxe version for $49. I really feel I got backed into something without sufficient explanation - and the virtual assistant was less than adequate in dealing with even the most rudimentary questions. I'm considering my options next year. As for the software questions; are these from the IRS or Turbo tax?It just seemed to draw out the process at the end far more than in previous years.
Date published: 2022-04-19
Rated 5 out of 5 by from Easy, simple, and satisfying. Waited until the last minute (or last evening!!) to file on time. It was easy and almost effortless.
Date published: 2022-04-19
Rated 2 out of 5 by from Not as easy to use as it says it is I had a really hard time getting them to file. Spent a lot of Time trying to get them to send. I filed for a payment plan for my state taxes. Still don’t know if I did it right!
Date published: 2022-04-19
Rated 5 out of 5 by from my turbo tax expert ws sooo sweet i have a disorder which enabled me to read as easily but my turbo tax expert was sooo sweet and patient i appreciate people like her thanks turbo tax
Date published: 2022-04-19
Rated 4 out of 5 by from Fast & Easy! This was my first time filing my taxes online, TurboTax was helpful, fast, and easy to use.
Date published: 2022-04-19
Rated 5 out of 5 by from Precise and just amazing This is the best tax system I have ever used. Extremely user friendly
Date published: 2022-04-19
Rated 5 out of 5 by from :) This was great. This was great. This was great. This was great. This was great.
Date published: 2022-04-19
Rated 3 out of 5 by from Finally done! Not too hard to follow, but state was a little more difficult due to living in more than one state this year
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 623