TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Glitchy state payment (otherwise 5 stars) Last year while filing my 2021 return, I set up a direct payment from my checking account to pay my state tax due. The payment didn't get made as I scheduled it, and I didn't notice until months later when I got a late notice (with penalty). This year, at the end of filing my 2022 return, I also set up a direct payment from my bank to pay for the state taxes due. Then I was directed to print and mail in the required form - which was a payment coupon that typically would be sent in with the payment. I'm very confused and unsure if my bank payment will be made, and/or what I need to do with this coupon. But this year I'll keep a much closer eye on it. Seems like Turbo Tax and the state of Indiana need to get on the same page.
Date published: 2023-03-21
Rated 4 out of 5 by from Great Experience! Easy Follow software, Fun and exciting experience for first time user
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax is great I’ve been using Turbo Tax for years. They’re great.
Date published: 2023-03-21
Rated 5 out of 5 by from Julie was great Julie was patient and very responsive to questions
Date published: 2023-03-21
Rated 2 out of 5 by from Turbotax Teases Help with Local Uploading pics of paper forms is a nice addition since we last used TT about 7 years ago. Still hit a brick wall at the municipal tax situation. I might as well ask my kids to get the crayons out. Lots of upsell. Audit defense? Great. Identity theft protection? Racket. Credit karma as default rather than straight up direct deposit? Ick.
Date published: 2023-03-21
Rated 5 out of 5 by from Got back more than local tax service Super easy to follow all the prompts. I recently separated from my husband and didn't want to file at the same place anymore. I'm a hair stylist so it was nice to upload using the square connection.
Date published: 2023-03-21
Rated 5 out of 5 by from Taxes 2022 Very user friendly! I hate doing taxes, but the program makes it bearable.
Date published: 2023-03-21
Rated 5 out of 5 by from TURBOTAX is truly amazing! I have been using Turbotax for last 4 years for filing my federal and state taxes.. Love the easiness the software provides..
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax is great! Easy to understand and have directions for easy filing
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax is easy to use Found the site easy to follow through with. Option of live chat help wasn't used but its a great feature to have!
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6216
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Glitchy state payment (otherwise 5 stars) Last year while filing my 2021 return, I set up a direct payment from my checking account to pay my state tax due. The payment didn't get made as I scheduled it, and I didn't notice until months later when I got a late notice (with penalty). This year, at the end of filing my 2022 return, I also set up a direct payment from my bank to pay for the state taxes due. Then I was directed to print and mail in the required form - which was a payment coupon that typically would be sent in with the payment. I'm very confused and unsure if my bank payment will be made, and/or what I need to do with this coupon. But this year I'll keep a much closer eye on it. Seems like Turbo Tax and the state of Indiana need to get on the same page.
Date published: 2023-03-21
Rated 4 out of 5 by from Great Experience! Easy Follow software, Fun and exciting experience for first time user
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax is great I’ve been using Turbo Tax for years. They’re great.
Date published: 2023-03-21
Rated 5 out of 5 by from Julie was great Julie was patient and very responsive to questions
Date published: 2023-03-21
Rated 2 out of 5 by from Turbotax Teases Help with Local Uploading pics of paper forms is a nice addition since we last used TT about 7 years ago. Still hit a brick wall at the municipal tax situation. I might as well ask my kids to get the crayons out. Lots of upsell. Audit defense? Great. Identity theft protection? Racket. Credit karma as default rather than straight up direct deposit? Ick.
Date published: 2023-03-21
Rated 5 out of 5 by from Got back more than local tax service Super easy to follow all the prompts. I recently separated from my husband and didn't want to file at the same place anymore. I'm a hair stylist so it was nice to upload using the square connection.
Date published: 2023-03-21
Rated 5 out of 5 by from Taxes 2022 Very user friendly! I hate doing taxes, but the program makes it bearable.
Date published: 2023-03-21
Rated 5 out of 5 by from TURBOTAX is truly amazing! I have been using Turbotax for last 4 years for filing my federal and state taxes.. Love the easiness the software provides..
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax is great! Easy to understand and have directions for easy filing
Date published: 2023-03-21
Rated 5 out of 5 by from TurboTax is easy to use Found the site easy to follow through with. Option of live chat help wasn't used but its a great feature to have!
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6216