TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from TurboTax is getting worse I've used TurboTax for several years but I doubt I will next year. The price is far greater than other tax services and I found the "live assistance" to be less than stellar. I had to use it twice this year and the first time, the assistant could not answer my question. TurboTax said a document was ready, but the program would not let me proceed, and the answer was "I don't know why it's saying that. Your form really isn't ready." Gee thanks guys. The second time I opted for a call back. When a rep called back, I was immediately placed on hold that lasted about 10 minutes before I just hung up. The rep I talked to the first time was professional and nice, but the program obviously has some tech flaws. The second time was just annoying. Don't call back to put people on hold. That is unprofessional.
Date published: 2022-02-27
Rated 5 out of 5 by from good and easy to use easy to use great tax return didn’t even need to use live support
Date published: 2022-02-27
Rated 1 out of 5 by from They hide all the fees until the very end What a joke. All commercials I see are for free tax filing. Then I don’t even get that option. I had to pay $39 EACH. For federal and state.. THEN, I chose to pay with my refund…WHCH COSTED ANOTHER $39!!!! Are you serious??? I’ll never be using this site or app again.
Date published: 2022-02-27
Rated 4 out of 5 by from Awesome Love it great jd in aznjzxnJzncghsbxbshxhcjxzbxbx nzcbcn
Date published: 2022-02-27
Rated 5 out of 5 by from First Time Using Turbo Tax This was my first time using TT and really appreciated the online supported when needed.
Date published: 2022-02-27
Rated 2 out of 5 by from turbo tax used be free as the years have progressed turbo tax has well seems like every year i get charged more and more i dont mind paying for the service however it increases drastically every year and the way i file and the forms i need to file never change
Date published: 2022-02-27
Rated 5 out of 5 by from Untangled the web of FTE and LLC Had a complicated tax situation this year with moving to two different states and organizing an LLC, our assigned rep for the full service tax was amazing and walked us through every step of the way, always ready with an answer for each and every one of our many questions.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and Informative Another year using TurboTax and I am still amazed at home easy it was to maneuver through the sections. In addition, the help feature allowed me to get answers to questions that I didn't know I had.
Date published: 2022-02-27
Rated 5 out of 5 by from great great, very easy. I don't know what else to say. This is all
Date published: 2022-02-27
Rated 5 out of 5 by from Turnotax was great At the beginning I was worried because it looked like we would owe money but by the end they made sure to reduce it and allowed us to get some money back.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6215
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from TurboTax is getting worse I've used TurboTax for several years but I doubt I will next year. The price is far greater than other tax services and I found the "live assistance" to be less than stellar. I had to use it twice this year and the first time, the assistant could not answer my question. TurboTax said a document was ready, but the program would not let me proceed, and the answer was "I don't know why it's saying that. Your form really isn't ready." Gee thanks guys. The second time I opted for a call back. When a rep called back, I was immediately placed on hold that lasted about 10 minutes before I just hung up. The rep I talked to the first time was professional and nice, but the program obviously has some tech flaws. The second time was just annoying. Don't call back to put people on hold. That is unprofessional.
Date published: 2022-02-27
Rated 5 out of 5 by from good and easy to use easy to use great tax return didn’t even need to use live support
Date published: 2022-02-27
Rated 1 out of 5 by from They hide all the fees until the very end What a joke. All commercials I see are for free tax filing. Then I don’t even get that option. I had to pay $39 EACH. For federal and state.. THEN, I chose to pay with my refund…WHCH COSTED ANOTHER $39!!!! Are you serious??? I’ll never be using this site or app again.
Date published: 2022-02-27
Rated 4 out of 5 by from Awesome Love it great jd in aznjzxnJzncghsbxbshxhcjxzbxbx nzcbcn
Date published: 2022-02-27
Rated 5 out of 5 by from First Time Using Turbo Tax This was my first time using TT and really appreciated the online supported when needed.
Date published: 2022-02-27
Rated 2 out of 5 by from turbo tax used be free as the years have progressed turbo tax has well seems like every year i get charged more and more i dont mind paying for the service however it increases drastically every year and the way i file and the forms i need to file never change
Date published: 2022-02-27
Rated 5 out of 5 by from Untangled the web of FTE and LLC Had a complicated tax situation this year with moving to two different states and organizing an LLC, our assigned rep for the full service tax was amazing and walked us through every step of the way, always ready with an answer for each and every one of our many questions.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and Informative Another year using TurboTax and I am still amazed at home easy it was to maneuver through the sections. In addition, the help feature allowed me to get answers to questions that I didn't know I had.
Date published: 2022-02-27
Rated 5 out of 5 by from great great, very easy. I don't know what else to say. This is all
Date published: 2022-02-27
Rated 5 out of 5 by from Turnotax was great At the beginning I was worried because it looked like we would owe money but by the end they made sure to reduce it and allowed us to get some money back.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6215