TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Will never use Turbotax again It was worst experience ever. I couldn't finish filing it b/c Turbotax kept saying something is not right/finding errors. And after tried numerous time and days, I had to try "DO MY TAX FOR ME" The Full Service. And the CPA guy took it over 2months to do it (after I complained 2 times over the phone), Super slow + Streeful + AND It's even more expensive than local CPAs who are going to do my tax in a week. What's the point to use Turbotax? You're getting stressed trying it by yourself + slower + expensive?
Date published: 2022-06-07
Rated 5 out of 5 by from great Excellent and easy to navigate. Only negative is continuing up saell.
Date published: 2022-06-07
Rated 5 out of 5 by from Great online tax filing Easy to answer questions and get help if needed for anything
Date published: 2022-06-07
Rated 5 out of 5 by from VERY POLITE AGENTS Very Polite Quick and on the ball and very intelligent on tax laws.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Job! Felt great working with the team. Would do it again next year and pass on to my colleagues my experience.
Date published: 2022-06-07
Rated 5 out of 5 by from Excellent product, saved me time and money! I have been using TurboTax for over a decade and always did it myself, but life got complicated and busy. I love having this option and will likely use it again next year.
Date published: 2022-06-06
Rated 1 out of 5 by from Poor service for full service Maria, my tax agent was lackadaisical in helping me understand my review. She missed many scheduled phone calls with me and failed to tell me she was in a different time zone until the end. I was not able to present any extra potential deductibles such as receipts and documents I felt might be important. It did not feel like she went the extra mile to make sure I got the best return. I usually have great service with TurboTax but not this time. I also had to file late because my workplace failed to supply me with proper forms before deadlines. Maria did not give me any extra support with this conflict. I do not often write reviews. But since I paid 300 dollars for full service and did not receive much support, I felt that I wanted to speak my experience and try to share my perspective.
Date published: 2022-06-06
Rated 5 out of 5 by from Easy to use Turbotax is always easy to use. I recommend it to all of my friends
Date published: 2022-06-06
Rated 5 out of 5 by from gREAT Loved it it was great, Love it. I think you should try it.
Date published: 2022-06-06
Rated 4 out of 5 by from Turbo Tax is Pretty good. Initially it was not clear that if I file for an extension to file my tax returns with the IRS, that the tax expert assigned will definitely not be the one I continue with. I got a new tax expert and she was great, but I ended up getting a new tax expert assigned and he completed the tax return. The last tax expert, Robert, was awesome!
Date published: 2022-06-06
All TurboTax® Offerings Reviews - Page 6204
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Will never use Turbotax again It was worst experience ever. I couldn't finish filing it b/c Turbotax kept saying something is not right/finding errors. And after tried numerous time and days, I had to try "DO MY TAX FOR ME" The Full Service. And the CPA guy took it over 2months to do it (after I complained 2 times over the phone), Super slow + Streeful + AND It's even more expensive than local CPAs who are going to do my tax in a week. What's the point to use Turbotax? You're getting stressed trying it by yourself + slower + expensive?
Date published: 2022-06-07
Rated 5 out of 5 by from great Excellent and easy to navigate. Only negative is continuing up saell.
Date published: 2022-06-07
Rated 5 out of 5 by from Great online tax filing Easy to answer questions and get help if needed for anything
Date published: 2022-06-07
Rated 5 out of 5 by from VERY POLITE AGENTS Very Polite Quick and on the ball and very intelligent on tax laws.
Date published: 2022-06-07
Rated 5 out of 5 by from Great Job! Felt great working with the team. Would do it again next year and pass on to my colleagues my experience.
Date published: 2022-06-07
Rated 5 out of 5 by from Excellent product, saved me time and money! I have been using TurboTax for over a decade and always did it myself, but life got complicated and busy. I love having this option and will likely use it again next year.
Date published: 2022-06-06
Rated 1 out of 5 by from Poor service for full service Maria, my tax agent was lackadaisical in helping me understand my review. She missed many scheduled phone calls with me and failed to tell me she was in a different time zone until the end. I was not able to present any extra potential deductibles such as receipts and documents I felt might be important. It did not feel like she went the extra mile to make sure I got the best return. I usually have great service with TurboTax but not this time. I also had to file late because my workplace failed to supply me with proper forms before deadlines. Maria did not give me any extra support with this conflict. I do not often write reviews. But since I paid 300 dollars for full service and did not receive much support, I felt that I wanted to speak my experience and try to share my perspective.
Date published: 2022-06-06
Rated 5 out of 5 by from Easy to use Turbotax is always easy to use. I recommend it to all of my friends
Date published: 2022-06-06
Rated 5 out of 5 by from gREAT Loved it it was great, Love it. I think you should try it.
Date published: 2022-06-06
Rated 4 out of 5 by from Turbo Tax is Pretty good. Initially it was not clear that if I file for an extension to file my tax returns with the IRS, that the tax expert assigned will definitely not be the one I continue with. I got a new tax expert and she was great, but I ended up getting a new tax expert assigned and he completed the tax return. The last tax expert, Robert, was awesome!
Date published: 2022-06-06
All TurboTax® Offerings Reviews - Page 6204