TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 1 out of 5 by
Never using Turbo again from
Turbo tax is terrible
Horrible experience. Turbo tax tries to as many add-on fees as possible. They offer unnecessary products and make it extremely hard to opt out of the extras they offer. They also try to force you to join Credit Karma at the end of the process. Customer service also takes an extremely long time to be reached. Their automated system is useless. A Tax Specialist also hung up on us as soon as we asked for a supervisor. We then had to call back and start over with the automated system to be reconnected to someone else.
Date published: 2023-03-16
Rated 5 out of 5 by
DesignerGal from
First timer and I was very impressed
I hate doing taxes. I've had a CPA do my taxes for over 40 years. It still took a long time, but the website is wonderful!
Date published: 2023-03-16
Rated 5 out of 5 by
jt111111 from
Turbo Tax is great (but has issue with IRS IP PIN)
Been using Turbo Tax for decades and love it! But, now for two consecutive years my e-filed returns were rejected/returned for not having an IRS IP PIN. The Turbo Tax program did not prompt me for a PIN before transmission and did not discover a missing IP PIN during the check and review process. Very annoying and wastes significant time for the Turbo Tax customer! They need to fix this issue!!!
Date published: 2023-03-16
Rated 5 out of 5 by
Kris89120122892289 from
Turbo tax is fast
Great an fast and easy and they helped me along the way with my taxes
Date published: 2023-03-16
Rated 4 out of 5 by
null from
TURBO TAX IS FINE
I had one big problem with the payment method as I had already paid for the program through Costco and since my new laptop does not have a disc opening I wasn't able to use the disc and there was no place to put in the code and ended paying again for the program
Date published: 2023-03-16
Rated 3 out of 5 by
BNTJr from
A useful tool
I use Turbo Tax every year and every year I have some sort of error. It must be me. This year is no different, my federal and state have been rejected again. I hope the problem can be found and fixed.
Date published: 2023-03-16
Rated 5 out of 5 by
Texas Bawb from
Used Them Again This Yeae
Fast, Simple, Easy, Efile and Free. Used them a few years now. System got confused because of a change in filing status due to my divorce but got that sorted out,
Date published: 2023-03-16
Rated 5 out of 5 by
Jakesparlin from
thanks turbo tax
This is a great way to do taxes !!! Thanks turbo tax for making it easy.
Date published: 2023-03-16
Rated 5 out of 5 by
Alivia12 from
Easy turbo tax
Everything went good. It took me about a hour. I would recommend turbo tax
Date published: 2023-03-16
Rated 5 out of 5 by
null from
Turbo Tax is great
Turbo Tax is easy to use. It helped to complete my tax return with ease.
All TurboTax® Offerings Reviews - Page 6203
Date published: 2023-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Never using Turbo again from
Turbo tax is terrible
Horrible experience. Turbo tax tries to as many add-on fees as possible. They offer unnecessary products and make it extremely hard to opt out of the extras they offer. They also try to force you to join Credit Karma at the end of the process. Customer service also takes an extremely long time to be reached. Their automated system is useless. A Tax Specialist also hung up on us as soon as we asked for a supervisor. We then had to call back and start over with the automated system to be reconnected to someone else.
Date published: 2023-03-16
Rated 5 out of 5 by
DesignerGal from
First timer and I was very impressed
I hate doing taxes. I've had a CPA do my taxes for over 40 years. It still took a long time, but the website is wonderful!
Date published: 2023-03-16
Rated 5 out of 5 by
jt111111 from
Turbo Tax is great (but has issue with IRS IP PIN)
Been using Turbo Tax for decades and love it! But, now for two consecutive years my e-filed returns were rejected/returned for not having an IRS IP PIN. The Turbo Tax program did not prompt me for a PIN before transmission and did not discover a missing IP PIN during the check and review process. Very annoying and wastes significant time for the Turbo Tax customer! They need to fix this issue!!!
Date published: 2023-03-16
Rated 5 out of 5 by
Kris89120122892289 from
Turbo tax is fast
Great an fast and easy and they helped me along the way with my taxes
Date published: 2023-03-16
Rated 4 out of 5 by
null from
TURBO TAX IS FINE
I had one big problem with the payment method as I had already paid for the program through Costco and since my new laptop does not have a disc opening I wasn't able to use the disc and there was no place to put in the code and ended paying again for the program
Date published: 2023-03-16
Rated 3 out of 5 by
BNTJr from
A useful tool
I use Turbo Tax every year and every year I have some sort of error. It must be me. This year is no different, my federal and state have been rejected again. I hope the problem can be found and fixed.
Date published: 2023-03-16
Rated 5 out of 5 by
Texas Bawb from
Used Them Again This Yeae
Fast, Simple, Easy, Efile and Free. Used them a few years now. System got confused because of a change in filing status due to my divorce but got that sorted out,
Date published: 2023-03-16
Rated 5 out of 5 by
Jakesparlin from
thanks turbo tax
This is a great way to do taxes !!! Thanks turbo tax for making it easy.
Date published: 2023-03-16
Rated 5 out of 5 by
Alivia12 from
Easy turbo tax
Everything went good. It took me about a hour. I would recommend turbo tax
Date published: 2023-03-16
Rated 5 out of 5 by
null from
Turbo Tax is great
Turbo Tax is easy to use. It helped to complete my tax return with ease.
All TurboTax® Offerings Reviews - Page 6203
Date published: 2023-03-16