TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Turbo Tax is great, as usual ! I have used Turbo Tax for years both on individual and partnership federal tax returns. This year they have added help on completing the Foreign Tax Credit portion of a partnership return (K-3). While I did not need to talk to a support person this year, their tax specialist have always been able to answer my questions. I totally recommend using Turbo Tax.
Date published: 2023-09-14
Rated 1 out of 5 by from We have a broken tax system Your organization works to make our tax system as complicated as possible. This process should not take nearly this long, and filing tax returns should be free.
Date published: 2023-09-14
Rated 5 out of 5 by from turbo tax i easy and fast! its simple and easy to use the whole way through .
Date published: 2023-09-14
Rated 4 out of 5 by from TurboTax Business Does not have enough detail for investment income. Missing lines for 1099 input of dividends.
Date published: 2023-09-14
Rated 5 out of 5 by from Karis is a Lifesaver Before using TurboTax Full Service Premier, I was confused, defeated, and worried about not filing my taxes correctly. Thanks to working with Karis, I was able to properly file my taxes, reduce my stress levels, and feel confident they were done correctly!
Date published: 2023-09-14
Rated 5 out of 5 by from Turbotax is an awesome product The Turbotax system was easy to use and very informative.
Date published: 2023-09-14
Rated 3 out of 5 by from Tax Forms Not Transmitted Everything worked well, easy to use, but could not determine if all my income was entered correctly, and then after completion, making payment, entering all information to file... My Taxes Were Not Transmitted.- Fortunately a week later checking my emails, I discovered that it wasn't transmitted and was able to complete the e.-filing
Date published: 2023-09-14
Rated 5 out of 5 by from Great people and software Agnes was great and help us to go over the whole process.
Date published: 2023-09-14
Rated 4 out of 5 by from The Final IRS Clearance The TurboTax experts that walked me through this have been absolutely wonderful. They took their time with me and explained everything clearly and concisely. When I began having trouble with the system the last expert did everything, he could to get the return process working again. This issue was not the fault of the expert and I had even sent a chat to the support chat, but it took several times to submit my returns due to the system used to get IRS verification. I would try every other day and it would not submit. I have been using TurboTax for over 6 years and have recommended it to my family several times. Still, the TurboTax Live Full-Service Premium will not get this recommendation based on this year's experience. I intend to use it one more time next year, but if it is like this again I more than likely will not use it.
Date published: 2023-09-14
Rated 5 out of 5 by from Very impressed with service I was skeptical about using TurboTax because my situation was complicated. However, I was pleasantly surprised at how easy the system was to use and blown away by how helpful the tax expert that helped me was.
Date published: 2023-09-14
All TurboTax® Offerings Reviews - Page 63
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great, as usual ! I have used Turbo Tax for years both on individual and partnership federal tax returns. This year they have added help on completing the Foreign Tax Credit portion of a partnership return (K-3). While I did not need to talk to a support person this year, their tax specialist have always been able to answer my questions. I totally recommend using Turbo Tax.
Date published: 2023-09-14
Rated 1 out of 5 by from We have a broken tax system Your organization works to make our tax system as complicated as possible. This process should not take nearly this long, and filing tax returns should be free.
Date published: 2023-09-14
Rated 5 out of 5 by from turbo tax i easy and fast! its simple and easy to use the whole way through .
Date published: 2023-09-14
Rated 4 out of 5 by from TurboTax Business Does not have enough detail for investment income. Missing lines for 1099 input of dividends.
Date published: 2023-09-14
Rated 5 out of 5 by from Karis is a Lifesaver Before using TurboTax Full Service Premier, I was confused, defeated, and worried about not filing my taxes correctly. Thanks to working with Karis, I was able to properly file my taxes, reduce my stress levels, and feel confident they were done correctly!
Date published: 2023-09-14
Rated 5 out of 5 by from Turbotax is an awesome product The Turbotax system was easy to use and very informative.
Date published: 2023-09-14
Rated 3 out of 5 by from Tax Forms Not Transmitted Everything worked well, easy to use, but could not determine if all my income was entered correctly, and then after completion, making payment, entering all information to file... My Taxes Were Not Transmitted.- Fortunately a week later checking my emails, I discovered that it wasn't transmitted and was able to complete the e.-filing
Date published: 2023-09-14
Rated 5 out of 5 by from Great people and software Agnes was great and help us to go over the whole process.
Date published: 2023-09-14
Rated 4 out of 5 by from The Final IRS Clearance The TurboTax experts that walked me through this have been absolutely wonderful. They took their time with me and explained everything clearly and concisely. When I began having trouble with the system the last expert did everything, he could to get the return process working again. This issue was not the fault of the expert and I had even sent a chat to the support chat, but it took several times to submit my returns due to the system used to get IRS verification. I would try every other day and it would not submit. I have been using TurboTax for over 6 years and have recommended it to my family several times. Still, the TurboTax Live Full-Service Premium will not get this recommendation based on this year's experience. I intend to use it one more time next year, but if it is like this again I more than likely will not use it.
Date published: 2023-09-14
Rated 5 out of 5 by from Very impressed with service I was skeptical about using TurboTax because my situation was complicated. However, I was pleasantly surprised at how easy the system was to use and blown away by how helpful the tax expert that helped me was.
Date published: 2023-09-14
All TurboTax® Offerings Reviews - Page 63