TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Easy! Helping me with the initial reject from state and federal
Date published: 2022-04-05
Rated 5 out of 5 by from Thank you! Vincent was super helpful and patient with me through the whole filing process.
Date published: 2022-04-05
Rated 5 out of 5 by from First Experience Was Awesome~ We had a great experience filing our taxes with our live expert Sharon. She was super knowledgeable and patient, a total pleasure to work with. We feel confident we got all the tax breaks we could this year which was great as this was the first year we used the live service. Recommend!
Date published: 2022-04-05
Rated 3 out of 5 by from This year TurboTax is OK No contact information is easily available for customer support. Got some of the numbers from past year which is not acceptable. Somehow I found it and deleted from donation page. Looking for the RMD % info for this year and how it will be calulated, no information found on Turbotax.
Date published: 2022-04-05
Rated 4 out of 5 by from excellent simple and easy to use. The whole process took 10 minutes. guided me through the enitre filling system
Date published: 2022-04-05
Rated 4 out of 5 by from Easy service Ann help me resolve my issue and she was very helpful
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax was good It was good once got into it but was confusing at first. lot different then past years.
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax Live Expert Many questions were asked repeatedly despite my having answered them. Your Expert Tracy will very pleasant, helpful & patient. She certainly knows her stuff and guided me through the point that I had been stuck on.
Date published: 2022-04-05
Rated 5 out of 5 by from Great customer service Anytime I had a question or concern, Turbotax customer service and my assigned tax expert did a great job of communicating with each other to answer my questions and meet my needs.
Date published: 2022-04-05
Rated 2 out of 5 by from Turbo Tax live service sucks!!!! I pay for a live service, so I can get answers on things I was confused, but when I ask questions didn't get an answer, they only said to type another question... I ended up doing everything for myself, and I pay over $135 for a service I didn't receive.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 6198
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy! Helping me with the initial reject from state and federal
Date published: 2022-04-05
Rated 5 out of 5 by from Thank you! Vincent was super helpful and patient with me through the whole filing process.
Date published: 2022-04-05
Rated 5 out of 5 by from First Experience Was Awesome~ We had a great experience filing our taxes with our live expert Sharon. She was super knowledgeable and patient, a total pleasure to work with. We feel confident we got all the tax breaks we could this year which was great as this was the first year we used the live service. Recommend!
Date published: 2022-04-05
Rated 3 out of 5 by from This year TurboTax is OK No contact information is easily available for customer support. Got some of the numbers from past year which is not acceptable. Somehow I found it and deleted from donation page. Looking for the RMD % info for this year and how it will be calulated, no information found on Turbotax.
Date published: 2022-04-05
Rated 4 out of 5 by from excellent simple and easy to use. The whole process took 10 minutes. guided me through the enitre filling system
Date published: 2022-04-05
Rated 4 out of 5 by from Easy service Ann help me resolve my issue and she was very helpful
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax was good It was good once got into it but was confusing at first. lot different then past years.
Date published: 2022-04-05
Rated 4 out of 5 by from Turbo Tax Live Expert Many questions were asked repeatedly despite my having answered them. Your Expert Tracy will very pleasant, helpful & patient. She certainly knows her stuff and guided me through the point that I had been stuck on.
Date published: 2022-04-05
Rated 5 out of 5 by from Great customer service Anytime I had a question or concern, Turbotax customer service and my assigned tax expert did a great job of communicating with each other to answer my questions and meet my needs.
Date published: 2022-04-05
Rated 2 out of 5 by from Turbo Tax live service sucks!!!! I pay for a live service, so I can get answers on things I was confused, but when I ask questions didn't get an answer, they only said to type another question... I ended up doing everything for myself, and I pay over $135 for a service I didn't receive.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 6198