TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Easy for most part I had lots of trouble trying to get help. I got Premier but I guess no on line help, just posting on blog to community. I tried to get to help and only got how to purchase this or that, not really user friendly. If I need help there should be a 1 click to a help center, not a place to purchase turbotax.
Date published: 2023-03-21
Rated 2 out of 5 by from Works well except can't see forms until you pay I've used TurboTax CD/downloads for the past 20 plus years....decided to do online this year but with some complex tax items, I wanted to look at the 1040, schedules, etc as I filled out as I have in the past with the software app version but found that I could not. Turned out that I can't even view any of the federal or state forms and just TurboTax GUI with its numbers until I finalized my taxes and paid. I understand they don't want people to fill it all out then copy the forms and file by mail without paying, but I can't imagine that many people doing that. The ability to understand what is happening to numbers on each schedule behind the scenes is important to those of us that understand many of the forms. The cost has gotten almost not worth it as it was $247 to use turbotax online with two state e-file. I will be reconsidering using turbotax next year and will at least use the download version should I continue to use in the future.
Date published: 2023-03-21
Rated 4 out of 5 by from no i did not use live help, but i did use the on-line help boxes.
Date published: 2023-03-21
Rated 4 out of 5 by from Turbo Tax is easy to navigate Very satisfied and happy with the results and looking forward my refund.
Date published: 2023-03-21
Rated 5 out of 5 by from Makes tax time so easy Turbo Tax makes it so easy, asking me questions, uploading my tax forms and details. Love it!
Date published: 2023-03-21
Rated 5 out of 5 by from I totally recommend Turbo Tax I hate doing my taxes so I absolutely love that Turbotax takes over and drives.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is very good and helpful I always get a good return back and turbo tax is very easy to file your return
Date published: 2023-03-21
Rated 3 out of 5 by from Glitchy state payment (otherwise 5 stars) Last year while filing my 2021 return, I set up a direct payment from my checking account to pay my state tax due. The payment didn't get made as I scheduled it, and I didn't notice until months later when I got a late notice (with penalty). This year, at the end of filing my 2022 return, I also set up a direct payment from my bank to pay for the state taxes due. Then I was directed to print and mail in the required form - which was a payment coupon that typically would be sent in with the payment. I'm very confused and unsure if my bank payment will be made, and/or what I need to do with this coupon. But this year I'll keep a much closer eye on it. Seems like Turbo Tax and the state of Indiana need to get on the same page.
Date published: 2023-03-21
Rated 4 out of 5 by from Great Experience! Easy Follow software, Fun and exciting experience for first time user
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax is great I’ve been using Turbo Tax for years. They’re great.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6194
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Easy for most part I had lots of trouble trying to get help. I got Premier but I guess no on line help, just posting on blog to community. I tried to get to help and only got how to purchase this or that, not really user friendly. If I need help there should be a 1 click to a help center, not a place to purchase turbotax.
Date published: 2023-03-21
Rated 2 out of 5 by from Works well except can't see forms until you pay I've used TurboTax CD/downloads for the past 20 plus years....decided to do online this year but with some complex tax items, I wanted to look at the 1040, schedules, etc as I filled out as I have in the past with the software app version but found that I could not. Turned out that I can't even view any of the federal or state forms and just TurboTax GUI with its numbers until I finalized my taxes and paid. I understand they don't want people to fill it all out then copy the forms and file by mail without paying, but I can't imagine that many people doing that. The ability to understand what is happening to numbers on each schedule behind the scenes is important to those of us that understand many of the forms. The cost has gotten almost not worth it as it was $247 to use turbotax online with two state e-file. I will be reconsidering using turbotax next year and will at least use the download version should I continue to use in the future.
Date published: 2023-03-21
Rated 4 out of 5 by from no i did not use live help, but i did use the on-line help boxes.
Date published: 2023-03-21
Rated 4 out of 5 by from Turbo Tax is easy to navigate Very satisfied and happy with the results and looking forward my refund.
Date published: 2023-03-21
Rated 5 out of 5 by from Makes tax time so easy Turbo Tax makes it so easy, asking me questions, uploading my tax forms and details. Love it!
Date published: 2023-03-21
Rated 5 out of 5 by from I totally recommend Turbo Tax I hate doing my taxes so I absolutely love that Turbotax takes over and drives.
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo tax is very good and helpful I always get a good return back and turbo tax is very easy to file your return
Date published: 2023-03-21
Rated 3 out of 5 by from Glitchy state payment (otherwise 5 stars) Last year while filing my 2021 return, I set up a direct payment from my checking account to pay my state tax due. The payment didn't get made as I scheduled it, and I didn't notice until months later when I got a late notice (with penalty). This year, at the end of filing my 2022 return, I also set up a direct payment from my bank to pay for the state taxes due. Then I was directed to print and mail in the required form - which was a payment coupon that typically would be sent in with the payment. I'm very confused and unsure if my bank payment will be made, and/or what I need to do with this coupon. But this year I'll keep a much closer eye on it. Seems like Turbo Tax and the state of Indiana need to get on the same page.
Date published: 2023-03-21
Rated 4 out of 5 by from Great Experience! Easy Follow software, Fun and exciting experience for first time user
Date published: 2023-03-21
Rated 5 out of 5 by from Turbo Tax is great I’ve been using Turbo Tax for years. They’re great.
Date published: 2023-03-21
All TurboTax® Offerings Reviews - Page 6194