TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy! I filed my taxes in less than 30 minutes thanks to the prompts and uploads available on Turbo Tax. I will use their service again next year...for the 8th year in a row.
Date published: 2022-04-07
Rated 1 out of 5 by from Terrible product, dumbed down and difficult to use I have used TT in 2021 and 2022. Both times required many calls to navigate weird behaviors in the program. This year I could not update the medical info. After countless calls with their online support and escalated support (experts), we finally arrived at the solution: Delete the medical worksheet, which allowed me to re-enter the info. I was told several times the desktop versions were more capable and allowed more flexibility. Glad we got to a solution, and glad I was able to keep the Support staff entertained for 7+ hours. Seriously, I have to think hard about using this product again. (The behavior was that the program determined standard deduction was best for me, and thus would not allow me to update the medical info. Unfortunately this needs to be correct for the state return since state and county services use this information to determine eligibility for specific programs. Expected behavior for me was that I could update the info and not be BLOCKED from doing so pre-emptively). Secondarily the program appeared to not let me switch to itemized (which may have allowed me to enter the info; it did not. Upon further inspection though it had changed me to itemized which I discovered during the review process - as it asked me to delete a contribution value. However this deletion was not persistent, as following reviews also asked me to delete it. And the print version showed it still using the standard deduction - so something about the program logic was confused here.) My rating of the expert would be higher if he knew the answer instantly. He was very helpful and understanding. And I realize the Call Center staff are mostly following scripts and feel for them - they try to help but their scripts only take them so far.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax is AWSOME! Everything was smooth til the final review. I have a couple obscure investments which add challenges to complete the return. I got a "Live Expert" who solved my issues in less than five minutes! 100 GOLD STARS to "my EXP ERT"!
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax is Good. Everything seems to work very well, except for downloads of tax information from T Rowe Price Mutual Funds. This function appears to be limited to a maximum number of mutual funds from T Rowe Price.
Date published: 2022-04-07
Rated 5 out of 5 by from Great times Quick and easy. Always a good time getting money back.
Date published: 2022-04-07
Rated 5 out of 5 by from Very Easy Very easy to file. took only a few minutes to complete durning my lunch break.
Date published: 2022-04-07
Rated 5 out of 5 by from My Turbo Tax Agent Was Incredibly Helpful Anthony R. was my Turbo Tax Full Service Agent and he was excellent. Super helpful and responded quickly to any questions I had. I was confused about the final completion processes and he gave me a call and walked me through the steps.
Date published: 2022-04-07
Rated 4 out of 5 by from Costs too much Paid extra for an CPA to do my taxes for me. Still had to spend hours uploading documents and answering questions so in that instance I should have done the taxes myself since it cost me 3x as much. However I liked being able to ask questions since we had some new scenarios this year.
Date published: 2022-04-07
Rated 5 out of 5 by from First Time Using Full-Service Was Excellent Because of changes to financial status, I was overwhelmed when I thought about doing taxes this year. I had used basic services here for years with zero problem. But this year's filing was much more complicated. I opted for the Full-Service option & am happy I did. The CPA who did my taxes was outstanding. She really worked hard to get the optimum results. When I requested a phone call with questions I had, she arranged a best time to call, then promptly called me exactly when she said she would. She was polite, patient with my many questions, & very knowledgeable RE: Tax Laws. She immediately addressed all my concerns & because of that call I felt complete trust with this service. I also feel that because of her expertise, I was able to pay far less money due than I had anticipated. I also opted for Max Benefits. Awesome experience & made filing so much easier.
Date published: 2022-04-07
Rated 5 out of 5 by from Complicated to Confident I am not a fan of taxes times or stressing to make sure I am doing everything correctly, but for a process that is not fun or straightforward (and this year my taxes were more complicated than previous years) the Live Full Service was helpful, reassuring, and made the process as (relatively) stress free as it could've been. James was timely and concise in answering my questions and concerns. By the time it came to file, I understood what was happening and why my costs were what they were.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6193
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Makes Filing Easy! I filed my taxes in less than 30 minutes thanks to the prompts and uploads available on Turbo Tax. I will use their service again next year...for the 8th year in a row.
Date published: 2022-04-07
Rated 1 out of 5 by from Terrible product, dumbed down and difficult to use I have used TT in 2021 and 2022. Both times required many calls to navigate weird behaviors in the program. This year I could not update the medical info. After countless calls with their online support and escalated support (experts), we finally arrived at the solution: Delete the medical worksheet, which allowed me to re-enter the info. I was told several times the desktop versions were more capable and allowed more flexibility. Glad we got to a solution, and glad I was able to keep the Support staff entertained for 7+ hours. Seriously, I have to think hard about using this product again. (The behavior was that the program determined standard deduction was best for me, and thus would not allow me to update the medical info. Unfortunately this needs to be correct for the state return since state and county services use this information to determine eligibility for specific programs. Expected behavior for me was that I could update the info and not be BLOCKED from doing so pre-emptively). Secondarily the program appeared to not let me switch to itemized (which may have allowed me to enter the info; it did not. Upon further inspection though it had changed me to itemized which I discovered during the review process - as it asked me to delete a contribution value. However this deletion was not persistent, as following reviews also asked me to delete it. And the print version showed it still using the standard deduction - so something about the program logic was confused here.) My rating of the expert would be higher if he knew the answer instantly. He was very helpful and understanding. And I realize the Call Center staff are mostly following scripts and feel for them - they try to help but their scripts only take them so far.
Date published: 2022-04-07
Rated 5 out of 5 by from Turbotax is AWSOME! Everything was smooth til the final review. I have a couple obscure investments which add challenges to complete the return. I got a "Live Expert" who solved my issues in less than five minutes! 100 GOLD STARS to "my EXP ERT"!
Date published: 2022-04-07
Rated 4 out of 5 by from Turbo Tax is Good. Everything seems to work very well, except for downloads of tax information from T Rowe Price Mutual Funds. This function appears to be limited to a maximum number of mutual funds from T Rowe Price.
Date published: 2022-04-07
Rated 5 out of 5 by from Great times Quick and easy. Always a good time getting money back.
Date published: 2022-04-07
Rated 5 out of 5 by from Very Easy Very easy to file. took only a few minutes to complete durning my lunch break.
Date published: 2022-04-07
Rated 5 out of 5 by from My Turbo Tax Agent Was Incredibly Helpful Anthony R. was my Turbo Tax Full Service Agent and he was excellent. Super helpful and responded quickly to any questions I had. I was confused about the final completion processes and he gave me a call and walked me through the steps.
Date published: 2022-04-07
Rated 4 out of 5 by from Costs too much Paid extra for an CPA to do my taxes for me. Still had to spend hours uploading documents and answering questions so in that instance I should have done the taxes myself since it cost me 3x as much. However I liked being able to ask questions since we had some new scenarios this year.
Date published: 2022-04-07
Rated 5 out of 5 by from First Time Using Full-Service Was Excellent Because of changes to financial status, I was overwhelmed when I thought about doing taxes this year. I had used basic services here for years with zero problem. But this year's filing was much more complicated. I opted for the Full-Service option & am happy I did. The CPA who did my taxes was outstanding. She really worked hard to get the optimum results. When I requested a phone call with questions I had, she arranged a best time to call, then promptly called me exactly when she said she would. She was polite, patient with my many questions, & very knowledgeable RE: Tax Laws. She immediately addressed all my concerns & because of that call I felt complete trust with this service. I also feel that because of her expertise, I was able to pay far less money due than I had anticipated. I also opted for Max Benefits. Awesome experience & made filing so much easier.
Date published: 2022-04-07
Rated 5 out of 5 by from Complicated to Confident I am not a fan of taxes times or stressing to make sure I am doing everything correctly, but for a process that is not fun or straightforward (and this year my taxes were more complicated than previous years) the Live Full Service was helpful, reassuring, and made the process as (relatively) stress free as it could've been. James was timely and concise in answering my questions and concerns. By the time it came to file, I understood what was happening and why my costs were what they were.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 6193