TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo tax is Super Forms and explanations were clear and easy to follow
Date published: 2022-04-16
Rated 4 out of 5 by from My Turbo Tax Experience I've used Turbo Tax for over a decade. Not once in that time did I have a problem. This year, after starting my 2021 returns, (my OS is Windows 10), I saved my files. The next day, I tried to open Turbo Tax again, but ran into a dialog that said the program was running under another account: it would not continue. Long story short, I installed a copy of my OS and ran the program again. After it had some issue with connecting to my internet connection (which was operating just fine), I succeeded in opening my 2021 return. I had no more trouble with the program. I am the only user of my computer and there should be no other accounts. I do have two login logos on my login screen (both with my name) if that might be the cause of the problem.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax was very easy I would recommend it to my friends
Date published: 2022-04-16
Rated 4 out of 5 by from its good I like that I can continue year after year and they have all my information from the previous years. This way I don't have to look it up. It's good, I like it and find it pretty easy to navigate through the questions and if I don't I can use the help box.
Date published: 2022-04-16
Rated 5 out of 5 by from Pretty Smooth as always, Turbo Tax was user friendly. I needed assistance, two calls, Romona and Albert were very friendly and helpful. couldn't have finished this without their help!
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is easy and affordable! Turbo Tax is so well organized and informative. I had someone do my taxes for years and paid about $300. Now I buy Turbo Tax at Costco when they have a special in early January and its costs me about $39 For Deluxe Federal and State. And my returns are accurate and complete. I have been doing this for over 6 years now and have had no issues. They walk you through everything and there are detailed explanations available at every entry.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Review Assists but still pushes other products, even though electronically signed they wouldn't...
Date published: 2022-04-16
Rated 1 out of 5 by from Charged me $108 to file a return I didn't have anyone help me with my return. I selected the basic filing option. They told me I would be charged $59 because I received unemployment. I thought, that's steep, but ok ig. When I entered my credit card info and clicked to pay, there was a previously undisclosed charge for filing state taxes. So my total jumped up from $59 to $108 without any warning before it was already charged. I won't be using Turbotax next year.
Date published: 2022-04-16
Rated 4 out of 5 by from It has a problem in the W2-G section. The W2-G section has a problem, it appears to continually try to save after each entry or it can not handle all the input. I am a gambler and I talked to support and everything they suggested I had already done. By the time I had entered approx 8 W2-G it slowed down to about 10 seconds for every input and it took me hours to enter all my W2-G's. There is a real problem in this area.
Date published: 2022-04-16
Rated 5 out of 5 by from I Recommend TurboTax To All My Family and Friends The user friendly application is very nice! I was able to have any questions answered and it was right there on the screen which means I didn't have to wait for someone and get delayed. Thank you very much!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 6188
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is Super Forms and explanations were clear and easy to follow
Date published: 2022-04-16
Rated 4 out of 5 by from My Turbo Tax Experience I've used Turbo Tax for over a decade. Not once in that time did I have a problem. This year, after starting my 2021 returns, (my OS is Windows 10), I saved my files. The next day, I tried to open Turbo Tax again, but ran into a dialog that said the program was running under another account: it would not continue. Long story short, I installed a copy of my OS and ran the program again. After it had some issue with connecting to my internet connection (which was operating just fine), I succeeded in opening my 2021 return. I had no more trouble with the program. I am the only user of my computer and there should be no other accounts. I do have two login logos on my login screen (both with my name) if that might be the cause of the problem.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax was very easy I would recommend it to my friends
Date published: 2022-04-16
Rated 4 out of 5 by from its good I like that I can continue year after year and they have all my information from the previous years. This way I don't have to look it up. It's good, I like it and find it pretty easy to navigate through the questions and if I don't I can use the help box.
Date published: 2022-04-16
Rated 5 out of 5 by from Pretty Smooth as always, Turbo Tax was user friendly. I needed assistance, two calls, Romona and Albert were very friendly and helpful. couldn't have finished this without their help!
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is easy and affordable! Turbo Tax is so well organized and informative. I had someone do my taxes for years and paid about $300. Now I buy Turbo Tax at Costco when they have a special in early January and its costs me about $39 For Deluxe Federal and State. And my returns are accurate and complete. I have been doing this for over 6 years now and have had no issues. They walk you through everything and there are detailed explanations available at every entry.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Review Assists but still pushes other products, even though electronically signed they wouldn't...
Date published: 2022-04-16
Rated 1 out of 5 by from Charged me $108 to file a return I didn't have anyone help me with my return. I selected the basic filing option. They told me I would be charged $59 because I received unemployment. I thought, that's steep, but ok ig. When I entered my credit card info and clicked to pay, there was a previously undisclosed charge for filing state taxes. So my total jumped up from $59 to $108 without any warning before it was already charged. I won't be using Turbotax next year.
Date published: 2022-04-16
Rated 4 out of 5 by from It has a problem in the W2-G section. The W2-G section has a problem, it appears to continually try to save after each entry or it can not handle all the input. I am a gambler and I talked to support and everything they suggested I had already done. By the time I had entered approx 8 W2-G it slowed down to about 10 seconds for every input and it took me hours to enter all my W2-G's. There is a real problem in this area.
Date published: 2022-04-16
Rated 5 out of 5 by from I Recommend TurboTax To All My Family and Friends The user friendly application is very nice! I was able to have any questions answered and it was right there on the screen which means I didn't have to wait for someone and get delayed. Thank you very much!
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 6188