TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by
JamesnJene from
TurboTax has changed
We've used turbotax for years now and have put up with the increasing prices each time. But this year was... difficult. They used to provide better info and explanations for things, helping walk you through... Yet somehow this year's took us 5 hours to do ourselves because we had to search for so much information on irs.gov. Everything is hidden behind pay walls. It's as if they purposefully made it more difficult to use this year to try and make you use "live help". I don't know if we'll be using this again next year.
Date published: 2023-03-16
Rated 2 out of 5 by
Julia123456789 from
Overpriced
It cost more for them to file my state return than I was even getting back from the state. Free returns are no longer free.
Date published: 2023-03-16
Rated 5 out of 5 by
Becca39 from
Turbo Tax simply and self explanatory!
I really liked how there were questions that you could click on and get an explanation before continuing.
Date published: 2023-03-16
Rated 3 out of 5 by
EdBethesda from
Easy interface....you are nickel and diming fees!
Should we really have to pay $25 these days just to send one State return? Really?? Many returns involve multiple States. It's bad enough you charge $45 (plus tax?) to download, but then another $25??
Date published: 2023-03-16
Rated 5 out of 5 by
Rooshoe from
Love it every year!
Fast and .easy! Love it! Have used it for 8 years and will use again next year.
Date published: 2023-03-16
Rated 5 out of 5 by
Cathea from
turbo tax review
Helpful --you are walked through each section and can always get more explanation or run it by an accountant.
Date published: 2023-03-16
Rated 1 out of 5 by
Never using Turbo again from
Turbo tax is terrible
Horrible experience. Turbo tax tries to as many add-on fees as possible. They offer unnecessary products and make it extremely hard to opt out of the extras they offer. They also try to force you to join Credit Karma at the end of the process. Customer service also takes an extremely long time to be reached. Their automated system is useless. A Tax Specialist also hung up on us as soon as we asked for a supervisor. We then had to call back and start over with the automated system to be reconnected to someone else.
Date published: 2023-03-16
Rated 5 out of 5 by
DesignerGal from
First timer and I was very impressed
I hate doing taxes. I've had a CPA do my taxes for over 40 years. It still took a long time, but the website is wonderful!
Date published: 2023-03-16
Rated 5 out of 5 by
jt111111 from
Turbo Tax is great (but has issue with IRS IP PIN)
Been using Turbo Tax for decades and love it! But, now for two consecutive years my e-filed returns were rejected/returned for not having an IRS IP PIN. The Turbo Tax program did not prompt me for a PIN before transmission and did not discover a missing IP PIN during the check and review process. Very annoying and wastes significant time for the Turbo Tax customer! They need to fix this issue!!!
Date published: 2023-03-16
Rated 5 out of 5 by
Kris89120122892289 from
Turbo tax is fast
Great an fast and easy and they helped me along the way with my taxes
All TurboTax® Offerings Reviews - Page 6184
Date published: 2023-03-16
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
JamesnJene from
TurboTax has changed
We've used turbotax for years now and have put up with the increasing prices each time. But this year was... difficult. They used to provide better info and explanations for things, helping walk you through... Yet somehow this year's took us 5 hours to do ourselves because we had to search for so much information on irs.gov. Everything is hidden behind pay walls. It's as if they purposefully made it more difficult to use this year to try and make you use "live help". I don't know if we'll be using this again next year.
Date published: 2023-03-16
Rated 2 out of 5 by
Julia123456789 from
Overpriced
It cost more for them to file my state return than I was even getting back from the state. Free returns are no longer free.
Date published: 2023-03-16
Rated 5 out of 5 by
Becca39 from
Turbo Tax simply and self explanatory!
I really liked how there were questions that you could click on and get an explanation before continuing.
Date published: 2023-03-16
Rated 3 out of 5 by
EdBethesda from
Easy interface....you are nickel and diming fees!
Should we really have to pay $25 these days just to send one State return? Really?? Many returns involve multiple States. It's bad enough you charge $45 (plus tax?) to download, but then another $25??
Date published: 2023-03-16
Rated 5 out of 5 by
Rooshoe from
Love it every year!
Fast and .easy! Love it! Have used it for 8 years and will use again next year.
Date published: 2023-03-16
Rated 5 out of 5 by
Cathea from
turbo tax review
Helpful --you are walked through each section and can always get more explanation or run it by an accountant.
Date published: 2023-03-16
Rated 1 out of 5 by
Never using Turbo again from
Turbo tax is terrible
Horrible experience. Turbo tax tries to as many add-on fees as possible. They offer unnecessary products and make it extremely hard to opt out of the extras they offer. They also try to force you to join Credit Karma at the end of the process. Customer service also takes an extremely long time to be reached. Their automated system is useless. A Tax Specialist also hung up on us as soon as we asked for a supervisor. We then had to call back and start over with the automated system to be reconnected to someone else.
Date published: 2023-03-16
Rated 5 out of 5 by
DesignerGal from
First timer and I was very impressed
I hate doing taxes. I've had a CPA do my taxes for over 40 years. It still took a long time, but the website is wonderful!
Date published: 2023-03-16
Rated 5 out of 5 by
jt111111 from
Turbo Tax is great (but has issue with IRS IP PIN)
Been using Turbo Tax for decades and love it! But, now for two consecutive years my e-filed returns were rejected/returned for not having an IRS IP PIN. The Turbo Tax program did not prompt me for a PIN before transmission and did not discover a missing IP PIN during the check and review process. Very annoying and wastes significant time for the Turbo Tax customer! They need to fix this issue!!!
Date published: 2023-03-16
Rated 5 out of 5 by
Kris89120122892289 from
Turbo tax is fast
Great an fast and easy and they helped me along the way with my taxes
All TurboTax® Offerings Reviews - Page 6184
Date published: 2023-03-16