TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use; provides appropriate and easy to follow prompts to elicit information; allows comfort that necessary data has been provided
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is very tedious and complicated... Turbo Tax is a Pain in the Butt. It says Free, but about 20 times throughout the process it is trying to coheres the user into upgrading for more money. In the end I was charged for my State when it was supposed to be free. I was a LYFT Driver in 2020, Turbo Tax asked me one question in the form asking asking if I stopped doing LYFT in 2020. I put yes, because I had to stop do to Covid. But that question was technically asking me if I did LYFT at all. This non understanding of the question wasted almost 1 1/2 hours of me doing over the form because the program would not allow me to input my gross income in the box at all. Also, for having to pay for the State Return, I had to answer a bunch of non-sensical questions one by one, that had nothing to do with my issues. I figured since I asked so many questions I had to pay for a so called "premium" version of the State when in the very beginning it was supposedly Free. Turbo Tax is a pain, but I eventually was able to finish it thankfully. Turbo Tax is really stressful, and the working has to be fixed.
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is a great and convenient service! They got me my max refund and did a thorough check of my info and possible deductions!
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax deluxe great, got thru just fine, i've used Turbo Tax for several years.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Turbo tax was easy to use and was very fast thank you
Date published: 2021-05-17
Rated 5 out of 5 by from Quick, no stress, and confidence! Love that all our information from the previous year is saved.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax Restart Does not go back to last location or form when restarting. Closes out forms when switching between step-by-step and forms.
Date published: 2021-05-17
Rated 1 out of 5 by from Worst piece of software that I have ever used Gave it one star because I couldn't give it zero. I was unable to print my state return to file with any kind of instructions as to what forms needed to be sent. This kind of forced me to purchase e-file for state. After successfully filling federal, and then trying to file state, TurboTax tried to send the federal again. Had to try a second time before it would send the state.For a return that uses the standard deduction, which many of us do because of the tax code change, this is a very expensive way to file. I've used TurboTax for many years and I feel that they are pushing the e-file and not providing the basic functionality that they used to provide.
Date published: 2021-05-17
Rated 5 out of 5 by from I Love TurboTax I have been using turbo tax for over 8 years and they are totally awesome! They make it so easy and take it step by step. If you miss anything, they seem to catch it right away, before letting you proceed to the next step.
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience I selected the Turbo Tax support and was totally satisfied. This was my first time but will not be my last.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 618
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is great TurboTax is easy to use; provides appropriate and easy to follow prompts to elicit information; allows comfort that necessary data has been provided
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax is very tedious and complicated... Turbo Tax is a Pain in the Butt. It says Free, but about 20 times throughout the process it is trying to coheres the user into upgrading for more money. In the end I was charged for my State when it was supposed to be free. I was a LYFT Driver in 2020, Turbo Tax asked me one question in the form asking asking if I stopped doing LYFT in 2020. I put yes, because I had to stop do to Covid. But that question was technically asking me if I did LYFT at all. This non understanding of the question wasted almost 1 1/2 hours of me doing over the form because the program would not allow me to input my gross income in the box at all. Also, for having to pay for the State Return, I had to answer a bunch of non-sensical questions one by one, that had nothing to do with my issues. I figured since I asked so many questions I had to pay for a so called "premium" version of the State when in the very beginning it was supposedly Free. Turbo Tax is a pain, but I eventually was able to finish it thankfully. Turbo Tax is really stressful, and the working has to be fixed.
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax is a great and convenient service! They got me my max refund and did a thorough check of my info and possible deductions!
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax deluxe great, got thru just fine, i've used Turbo Tax for several years.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Turbo tax was easy to use and was very fast thank you
Date published: 2021-05-17
Rated 5 out of 5 by from Quick, no stress, and confidence! Love that all our information from the previous year is saved.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbo Tax Restart Does not go back to last location or form when restarting. Closes out forms when switching between step-by-step and forms.
Date published: 2021-05-17
Rated 1 out of 5 by from Worst piece of software that I have ever used Gave it one star because I couldn't give it zero. I was unable to print my state return to file with any kind of instructions as to what forms needed to be sent. This kind of forced me to purchase e-file for state. After successfully filling federal, and then trying to file state, TurboTax tried to send the federal again. Had to try a second time before it would send the state.For a return that uses the standard deduction, which many of us do because of the tax code change, this is a very expensive way to file. I've used TurboTax for many years and I feel that they are pushing the e-file and not providing the basic functionality that they used to provide.
Date published: 2021-05-17
Rated 5 out of 5 by from I Love TurboTax I have been using turbo tax for over 8 years and they are totally awesome! They make it so easy and take it step by step. If you miss anything, they seem to catch it right away, before letting you proceed to the next step.
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience I selected the Turbo Tax support and was totally satisfied. This was my first time but will not be my last.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 618