TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from TurboTax Could use some improvement Very difficult to reach a live person by PHONE. Community, Txt and e-mail is not the way to go.
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax makes filing taxes easy Setting up the down loaded Turbo Tax is not user friendly. I had to figure out how to input the license number. It was not intuitive or easy. Once I got going, it went well.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax is accurate and awesome!! Turbo Tax is simple and always 5 star. Will always use again again!!
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is so easy! I was very worried about switching from my accountant to Turbo tax but after my coworker told me she was using it, I decided to give it a try. The process guides you through all the steps and there is help available if you need it. I am not going back!
Date published: 2023-03-17
Rated 5 out of 5 by from Always great! Gina was a wonderful help. Knew instantly what to do and made sure I knew what she was doing. I have always loved that I can close, save and restart while completing my return.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is great! This year I needed some assistance, and the live chat (Julie) was very helpful!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to Use Really like being able to take a snapshot of documents. The "help" function is very useful if you aren't sure about something. Explains in a manner you can understand. Great product, been using it for years.
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax Premium 2022 Turbo tax is easy to use if you are an informed tax preparer or know the basics about tax preparation. Questions could be more concise and put in layman's terms.
Date published: 2023-03-17
Rated 4 out of 5 by from Excellent Software Over all a very good experience. I had to call for help 5 times. 4 of the five were computer loops. 5th time was for tax advice.
Date published: 2023-03-17
Rated 4 out of 5 by from Back to TurboTax It took us a while to get used to using your templates and resources as it was our first time in many years using TurboTax. However, that said, we won't be going back to the CPAs at 5X the cost.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6163
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax Could use some improvement Very difficult to reach a live person by PHONE. Community, Txt and e-mail is not the way to go.
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax makes filing taxes easy Setting up the down loaded Turbo Tax is not user friendly. I had to figure out how to input the license number. It was not intuitive or easy. Once I got going, it went well.
Date published: 2023-03-17
Rated 5 out of 5 by from Turbo tax is accurate and awesome!! Turbo Tax is simple and always 5 star. Will always use again again!!
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is so easy! I was very worried about switching from my accountant to Turbo tax but after my coworker told me she was using it, I decided to give it a try. The process guides you through all the steps and there is help available if you need it. I am not going back!
Date published: 2023-03-17
Rated 5 out of 5 by from Always great! Gina was a wonderful help. Knew instantly what to do and made sure I knew what she was doing. I have always loved that I can close, save and restart while completing my return.
Date published: 2023-03-17
Rated 5 out of 5 by from TurboTax is great! This year I needed some assistance, and the live chat (Julie) was very helpful!
Date published: 2023-03-17
Rated 5 out of 5 by from Easy to Use Really like being able to take a snapshot of documents. The "help" function is very useful if you aren't sure about something. Explains in a manner you can understand. Great product, been using it for years.
Date published: 2023-03-17
Rated 4 out of 5 by from Turbo Tax Premium 2022 Turbo tax is easy to use if you are an informed tax preparer or know the basics about tax preparation. Questions could be more concise and put in layman's terms.
Date published: 2023-03-17
Rated 4 out of 5 by from Excellent Software Over all a very good experience. I had to call for help 5 times. 4 of the five were computer loops. 5th time was for tax advice.
Date published: 2023-03-17
Rated 4 out of 5 by from Back to TurboTax It took us a while to get used to using your templates and resources as it was our first time in many years using TurboTax. However, that said, we won't be going back to the CPAs at 5X the cost.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6163