TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Enjoyed using turbo tax it was very easy did not take a lot of time and the step by step instructions was easy.
Date published: 2021-03-17
Rated 1 out of 5 by from Expensive and buggy You had to pay extra for submitting to each State. In one place it said $50, but when I got charged, it was $55. And....submitting to the State of Virginia (and by looking about for the solution, other States as well) put you in an endless loop having you reverify your information. I tried to get help on 3/15 from Intuit, but there didn't seem to be a choice for getting help for the business edition. The normal queue had over an hour wait time. So I searched on line for a while and found the solution. The program created an extra blank form. It didn't submit due to that. You had to enter information on to the blank form and then delete the form from the forms menu before you could submit. After that, the State would submit. I only found out it was the State giving the problem by separately filing State and Federal forms. This bug easily cost me 1-2h of time! Not happy. My returns were relatively easy, so they didn't take that much time to enter. I probably could have done them on paper just as fast.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Ta was GREAT They answered all my questions. Made me feel more comfortable in what I was doing.
Date published: 2021-03-17
Rated 5 out of 5 by from Very simple and very easy to use the entire experience was a simple follow the steps.
Date published: 2021-03-17
Rated 5 out of 5 by from very happy with service very good enjoyed the service not so happy about the review requirements
Date published: 2021-03-17
Rated 5 out of 5 by from Great Service Awesome! Thank you for helping file my taxes. Great!
Date published: 2021-03-17
Rated 5 out of 5 by from AWESOME SERVICE Easy to use and very self explanatory. This product is the best
Date published: 2021-03-17
Rated 5 out of 5 by from I love turbotax! makes the experience so easy and stress free in an already stressful life!
Date published: 2021-03-17
Rated 5 out of 5 by from Very simple Very simple to use.They walk you through with easy to understand directions
Date published: 2021-03-17
Rated 3 out of 5 by from More challenging this year Overall the experience was okay. Being active duty military, I am often looking to utilize lesser known tax rules. For example, I sold my rental property this year after 9 years of owning it, with just over 2 years with it as my main home. Since I left the property on orders, the 2/5 rule could be suspended up to 10 years. This was my case. Getting this to reflect properly and reflect depreciation recapture properly was a challenge this year. At one point, I left Turbo Tax and started my return with H&R Block. Glad I came back, but it was close. You almost lost me this year.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6160
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Enjoyed using turbo tax it was very easy did not take a lot of time and the step by step instructions was easy.
Date published: 2021-03-17
Rated 1 out of 5 by from Expensive and buggy You had to pay extra for submitting to each State. In one place it said $50, but when I got charged, it was $55. And....submitting to the State of Virginia (and by looking about for the solution, other States as well) put you in an endless loop having you reverify your information. I tried to get help on 3/15 from Intuit, but there didn't seem to be a choice for getting help for the business edition. The normal queue had over an hour wait time. So I searched on line for a while and found the solution. The program created an extra blank form. It didn't submit due to that. You had to enter information on to the blank form and then delete the form from the forms menu before you could submit. After that, the State would submit. I only found out it was the State giving the problem by separately filing State and Federal forms. This bug easily cost me 1-2h of time! Not happy. My returns were relatively easy, so they didn't take that much time to enter. I probably could have done them on paper just as fast.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Ta was GREAT They answered all my questions. Made me feel more comfortable in what I was doing.
Date published: 2021-03-17
Rated 5 out of 5 by from Very simple and very easy to use the entire experience was a simple follow the steps.
Date published: 2021-03-17
Rated 5 out of 5 by from very happy with service very good enjoyed the service not so happy about the review requirements
Date published: 2021-03-17
Rated 5 out of 5 by from Great Service Awesome! Thank you for helping file my taxes. Great!
Date published: 2021-03-17
Rated 5 out of 5 by from AWESOME SERVICE Easy to use and very self explanatory. This product is the best
Date published: 2021-03-17
Rated 5 out of 5 by from I love turbotax! makes the experience so easy and stress free in an already stressful life!
Date published: 2021-03-17
Rated 5 out of 5 by from Very simple Very simple to use.They walk you through with easy to understand directions
Date published: 2021-03-17
Rated 3 out of 5 by from More challenging this year Overall the experience was okay. Being active duty military, I am often looking to utilize lesser known tax rules. For example, I sold my rental property this year after 9 years of owning it, with just over 2 years with it as my main home. Since I left the property on orders, the 2/5 rule could be suspended up to 10 years. This was my case. Getting this to reflect properly and reflect depreciation recapture properly was a challenge this year. At one point, I left Turbo Tax and started my return with H&R Block. Glad I came back, but it was close. You almost lost me this year.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 6160