TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Very happy with Turbo Tax i have used turo tax for the last several years and like the system. Did have a problem this year. For some reason I worked on my return and needed to save it and finish it at a later date. When I returned to finish it, I could not find it. Also another return was lost too! I had to reenter all my info for this year. I don't know if it was the programs fault or if the computer had the problem. I checked and everything else on the computer was still there except for the 2020 returns and the one that I was working on.
Date published: 2022-04-09
Rated 1 out of 5 by from So Many Overrides Found many errors. (1) 2020 AGI transferred to 2021 TT (under FILE/File a Return) did not match 2020 AGI 1040 which I e-filed through TT; (2) Payment History 2020 did not match Payment History 2021; (3) Capital Loss Carryforward did not transfer properly and had to override. Ended up having to proof and review EVERYTHING. Can't even trust TT to transfer PY info/data. TT seems to be getting worse by the year. I'd rather pay a CPA to do the work, and I used to be a CPA.
Date published: 2022-04-09
Rated 5 out of 5 by from Let out a sigh relief! It's always a relief hitting that submit button! Easy and Fast
Date published: 2022-04-09
Rated 3 out of 5 by from Expensive Price has gone way up. Will not use again. Chat option needs work.
Date published: 2022-04-09
Rated 5 out of 5 by from Works well year after year. I have no reason to try any other software unless my tax situation becomes more difficult.
Date published: 2022-04-09
Rated 2 out of 5 by from needs to be compatable with other products the program needs to be able to acess all intuit software and accounts to easily upload information. IE quickbooks online
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax CD/Download should be synced with online I've been using turbotax online for several years and have always loved it. I saw the CD/download version at Costco and figured it was a better deal. However I was very frustrated to learn that it is essentially a completely different system. None of my previous information transfers over and I had to manually enter everything. There should be an easy way to sync up the downloaded software to my online Intuit account.
Date published: 2022-04-09
Rated 3 out of 5 by from Disappointed Last year's software was better, didn't have any good options but to pay the additional fees to file.
Date published: 2022-04-09
Rated 4 out of 5 by from Good Job! My tax expert Cheryl was very helpful and pleasant to work with. A true tax expert! Thanks so much!
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is not as user friendly as I thought. I found it too hard to start and navigate a return. I want to do multiple returns on this software and cannot figure out how to do that yet. I find I have to hunt and peck in order to find what I am looking for.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 6157
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very happy with Turbo Tax i have used turo tax for the last several years and like the system. Did have a problem this year. For some reason I worked on my return and needed to save it and finish it at a later date. When I returned to finish it, I could not find it. Also another return was lost too! I had to reenter all my info for this year. I don't know if it was the programs fault or if the computer had the problem. I checked and everything else on the computer was still there except for the 2020 returns and the one that I was working on.
Date published: 2022-04-09
Rated 1 out of 5 by from So Many Overrides Found many errors. (1) 2020 AGI transferred to 2021 TT (under FILE/File a Return) did not match 2020 AGI 1040 which I e-filed through TT; (2) Payment History 2020 did not match Payment History 2021; (3) Capital Loss Carryforward did not transfer properly and had to override. Ended up having to proof and review EVERYTHING. Can't even trust TT to transfer PY info/data. TT seems to be getting worse by the year. I'd rather pay a CPA to do the work, and I used to be a CPA.
Date published: 2022-04-09
Rated 5 out of 5 by from Let out a sigh relief! It's always a relief hitting that submit button! Easy and Fast
Date published: 2022-04-09
Rated 3 out of 5 by from Expensive Price has gone way up. Will not use again. Chat option needs work.
Date published: 2022-04-09
Rated 5 out of 5 by from Works well year after year. I have no reason to try any other software unless my tax situation becomes more difficult.
Date published: 2022-04-09
Rated 2 out of 5 by from needs to be compatable with other products the program needs to be able to acess all intuit software and accounts to easily upload information. IE quickbooks online
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax CD/Download should be synced with online I've been using turbotax online for several years and have always loved it. I saw the CD/download version at Costco and figured it was a better deal. However I was very frustrated to learn that it is essentially a completely different system. None of my previous information transfers over and I had to manually enter everything. There should be an easy way to sync up the downloaded software to my online Intuit account.
Date published: 2022-04-09
Rated 3 out of 5 by from Disappointed Last year's software was better, didn't have any good options but to pay the additional fees to file.
Date published: 2022-04-09
Rated 4 out of 5 by from Good Job! My tax expert Cheryl was very helpful and pleasant to work with. A true tax expert! Thanks so much!
Date published: 2022-04-09
Rated 3 out of 5 by from Turbo Tax is not as user friendly as I thought. I found it too hard to start and navigate a return. I want to do multiple returns on this software and cannot figure out how to do that yet. I find I have to hunt and peck in order to find what I am looking for.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 6157