TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Helpful descriptions Each step is described so that one can locate the proper number or response. There was a problem with actual filing but instructions were given on TurboTax to readily correct that.
Date published: 2023-03-17
Rated 3 out of 5 by from Annoying I've used Turbotax for a long time now and while I do like it there are real annoying things. The program screwed up my state returns and would not let me edit / remove forms manually. I finally gave up and wanted to restart my returns but that feature has been removed. Waited for help on the phone for about 20 minutes and they were no help. Some forms have no help associated with them, on some pages you cannot zoom in (if you're looking at errors on a form, no ability to zoom in at all).
Date published: 2023-03-17
Rated 5 out of 5 by from Great Easier to do our own. When you don't have transportation to get around.
Date published: 2023-03-17
Rated 5 out of 5 by from it is helpful Quick fairly easy and valuable. Appreciate the accuracy.
Date published: 2023-03-17
Rated 5 out of 5 by from good product very helpful, walked me through all my needed steps
Date published: 2023-03-17
Rated 1 out of 5 by from Not a fan. I’ve used it a few times and I know if I went to h and r block or something I’d get a bigger return.
Date published: 2023-03-17
Rated 4 out of 5 by from Reliable I have used Turbo Tax for many years. This year I was surprised that a field (passive loss carryover) was not prefilled from the prior year. There was also no "Learn More" link on that page. Other than that, Turbo Tax continued to satisfy my needs.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax appears more complex this year It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
Date published: 2023-03-17
Rated 5 out of 5 by from Great Software My biggest issue is not having a number to call to follow up on any issues after the tax season - this was an issue with the previous filing.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax Honestly, Ill give you guys a solid 2/5 stars. The 2 stars come from me actually being able to file my taxes this year. The biggest problem was the TurboTax website had a literal bug in it when trying to edit my information. There's no reason I should encounter Dev errors while trying to file taxes. Other problems involving how much money you charge for your services. I was constantly bombarded with add-ons or "special offers" to make filing easier. I dismissed every single one and was able to file just fine (aside from fore mentioned problem). Yet the cheapest method of filing cost me over $150!! Filing taxes are getting worse and worse year by year.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6157
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Helpful descriptions Each step is described so that one can locate the proper number or response. There was a problem with actual filing but instructions were given on TurboTax to readily correct that.
Date published: 2023-03-17
Rated 3 out of 5 by from Annoying I've used Turbotax for a long time now and while I do like it there are real annoying things. The program screwed up my state returns and would not let me edit / remove forms manually. I finally gave up and wanted to restart my returns but that feature has been removed. Waited for help on the phone for about 20 minutes and they were no help. Some forms have no help associated with them, on some pages you cannot zoom in (if you're looking at errors on a form, no ability to zoom in at all).
Date published: 2023-03-17
Rated 5 out of 5 by from Great Easier to do our own. When you don't have transportation to get around.
Date published: 2023-03-17
Rated 5 out of 5 by from it is helpful Quick fairly easy and valuable. Appreciate the accuracy.
Date published: 2023-03-17
Rated 5 out of 5 by from good product very helpful, walked me through all my needed steps
Date published: 2023-03-17
Rated 1 out of 5 by from Not a fan. I’ve used it a few times and I know if I went to h and r block or something I’d get a bigger return.
Date published: 2023-03-17
Rated 4 out of 5 by from Reliable I have used Turbo Tax for many years. This year I was surprised that a field (passive loss carryover) was not prefilled from the prior year. There was also no "Learn More" link on that page. Other than that, Turbo Tax continued to satisfy my needs.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax appears more complex this year It appeared to me that the TurboTax presentation was more complex this year that before but my Tax situation hasn't changed. Fortunately, your two online reps found and fixed my issue. I did not get their names. It appears that a new VA tax deduction change, $10,000 from Military Pensions for those over 50, has not yet worked into your programing.
Date published: 2023-03-17
Rated 5 out of 5 by from Great Software My biggest issue is not having a number to call to follow up on any issues after the tax season - this was an issue with the previous filing.
Date published: 2023-03-17
Rated 2 out of 5 by from TurboTax Honestly, Ill give you guys a solid 2/5 stars. The 2 stars come from me actually being able to file my taxes this year. The biggest problem was the TurboTax website had a literal bug in it when trying to edit my information. There's no reason I should encounter Dev errors while trying to file taxes. Other problems involving how much money you charge for your services. I was constantly bombarded with add-ons or "special offers" to make filing easier. I dismissed every single one and was able to file just fine (aside from fore mentioned problem). Yet the cheapest method of filing cost me over $150!! Filing taxes are getting worse and worse year by year.
Date published: 2023-03-17
All TurboTax® Offerings Reviews - Page 6157