TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 4 out of 5 by
1957Bill from
Very happy with Turbo Tax
i have used turo tax for the last several years and like the system. Did have a problem this year. For some reason I worked on my return and needed to save it and finish it at a later date. When I returned to finish it, I could not find it. Also another return was lost too! I had to reenter all my info for this year. I don't know if it was the programs fault or if the computer had the problem. I checked and everything else on the computer was still there except for the 2020 returns and the one that I was working on.
Date published: 2022-04-09
Rated 1 out of 5 by
Kate04092022 from
So Many Overrides
Found many errors. (1) 2020 AGI transferred to 2021 TT (under FILE/File a Return) did not match 2020 AGI 1040 which I e-filed through TT; (2) Payment History 2020 did not match Payment History 2021; (3) Capital Loss Carryforward did not transfer properly and had to override. Ended up having to proof and review EVERYTHING. Can't even trust TT to transfer PY info/data. TT seems to be getting worse by the year. I'd rather pay a CPA to do the work, and I used to be a CPA.
Date published: 2022-04-09
Rated 5 out of 5 by
Harrison772 from
Let out a sigh relief!
It's always a relief hitting that submit button! Easy and Fast
Date published: 2022-04-09
Rated 3 out of 5 by
thieves again from
Expensive
Price has gone way up. Will not use again. Chat option needs work.
Date published: 2022-04-09
Rated 5 out of 5 by
Tech121 from
Works well year after year.
I have no reason to try any other software unless my tax situation becomes more difficult.
Date published: 2022-04-09
Rated 2 out of 5 by
joe ca from
needs to be compatable with other products
the program needs to be able to acess all intuit software and accounts to easily upload information. IE quickbooks online
Date published: 2022-04-09
Rated 4 out of 5 by
klkid4000 from
TurboTax CD/Download should be synced with online
I've been using turbotax online for several years and have always loved it. I saw the CD/download version at Costco and figured it was a better deal. However I was very frustrated to learn that it is essentially a completely different system. None of my previous information transfers over and I had to manually enter everything. There should be an easy way to sync up the downloaded software to my online Intuit account.
Date published: 2022-04-09
Rated 3 out of 5 by
aeroetter from
Disappointed
Last year's software was better, didn't have any good options but to pay the additional fees to file.
Date published: 2022-04-09
Rated 4 out of 5 by
Dr R from
Good Job!
My tax expert Cheryl was very helpful and pleasant to work with. A true tax expert! Thanks so much!
Date published: 2022-04-09
Rated 3 out of 5 by
TimP12 from
Turbo Tax is not as user friendly as I thought.
I found it too hard to start and navigate a return. I want to do multiple returns on this software and cannot figure out how to do that yet. I find I have to hunt and peck in order to find what I am looking for.
All TurboTax® Offerings Reviews - Page 6157
Date published: 2022-04-09
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
1957Bill from
Very happy with Turbo Tax
i have used turo tax for the last several years and like the system. Did have a problem this year. For some reason I worked on my return and needed to save it and finish it at a later date. When I returned to finish it, I could not find it. Also another return was lost too! I had to reenter all my info for this year. I don't know if it was the programs fault or if the computer had the problem. I checked and everything else on the computer was still there except for the 2020 returns and the one that I was working on.
Date published: 2022-04-09
Rated 1 out of 5 by
Kate04092022 from
So Many Overrides
Found many errors. (1) 2020 AGI transferred to 2021 TT (under FILE/File a Return) did not match 2020 AGI 1040 which I e-filed through TT; (2) Payment History 2020 did not match Payment History 2021; (3) Capital Loss Carryforward did not transfer properly and had to override. Ended up having to proof and review EVERYTHING. Can't even trust TT to transfer PY info/data. TT seems to be getting worse by the year. I'd rather pay a CPA to do the work, and I used to be a CPA.
Date published: 2022-04-09
Rated 5 out of 5 by
Harrison772 from
Let out a sigh relief!
It's always a relief hitting that submit button! Easy and Fast
Date published: 2022-04-09
Rated 3 out of 5 by
thieves again from
Expensive
Price has gone way up. Will not use again. Chat option needs work.
Date published: 2022-04-09
Rated 5 out of 5 by
Tech121 from
Works well year after year.
I have no reason to try any other software unless my tax situation becomes more difficult.
Date published: 2022-04-09
Rated 2 out of 5 by
joe ca from
needs to be compatable with other products
the program needs to be able to acess all intuit software and accounts to easily upload information. IE quickbooks online
Date published: 2022-04-09
Rated 4 out of 5 by
klkid4000 from
TurboTax CD/Download should be synced with online
I've been using turbotax online for several years and have always loved it. I saw the CD/download version at Costco and figured it was a better deal. However I was very frustrated to learn that it is essentially a completely different system. None of my previous information transfers over and I had to manually enter everything. There should be an easy way to sync up the downloaded software to my online Intuit account.
Date published: 2022-04-09
Rated 3 out of 5 by
aeroetter from
Disappointed
Last year's software was better, didn't have any good options but to pay the additional fees to file.
Date published: 2022-04-09
Rated 4 out of 5 by
Dr R from
Good Job!
My tax expert Cheryl was very helpful and pleasant to work with. A true tax expert! Thanks so much!
Date published: 2022-04-09
Rated 3 out of 5 by
TimP12 from
Turbo Tax is not as user friendly as I thought.
I found it too hard to start and navigate a return. I want to do multiple returns on this software and cannot figure out how to do that yet. I find I have to hunt and peck in order to find what I am looking for.
All TurboTax® Offerings Reviews - Page 6157
Date published: 2022-04-09